HP Printer / Scanner driver availability question

[Barry Watzman]

Does anyone know if the following devices will be under Vista:

1. HP Photosmart 7350 inkjet printer
2. HP 5470C / 5490C scanner

The 5490C is simply the 5470C with an automatic document feeder
replacing the scanner lid. Note, I need full scanner support (e.g.
currently HP Precision Scan Pro, or more or less equivalent replacement
software), not just minimal TWAIN drivers. The 5470C was HP's top of
the line scanner (USB interface) from about 2002.

Thanks,
Barry Watzman
(e-mail address removed)

 

[Jeff]

Barry,
Hi,
I have a HP 7400 series printer-that now- in Vista RTM; has the Vista
drivers included on the Vista dvd.
woohoo
HP sorta quietly gave these to MSFT it looks like; because they definetly
weren't in beta builds, at all.
Alas, it doesn't list the 7300 series; only 7200;7400; and 7800.
And haven't gotten my 4070 scanner to work;yet.
For the printer; try installing the 7200 or 7400 series drivers; that may
work;till HP releases them;if they do.

Jeff

 

[Mike Hall - MS MVP Windows Shell/User]

HP Support would know this..

Barry,
Hi,
I have a HP 7400 series printer-that now- in Vista RTM; has the Vista
drivers included on the Vista dvd.
woohoo
HP sorta quietly gave these to MSFT it looks like; because they definetly
weren't in beta builds, at all.
Alas, it doesn't list the 7300 series; only 7200;7400; and 7800.
And haven't gotten my 4070 scanner to work;yet.
For the printer; try installing the 7200 or 7400 series drivers; that may
work;till HP releases them;if they do.

Jeff

 

[swiftflo]

Hope you have more luck with HP than I did. I contacted them re my 7960
Printer regarding Vista drivers, but they were very uncomittal.

 

[Jeff]

Good answer there Mike,
Duh,
Ya think I didn't check; before typing?
Might wanna call them yourself and see.
As of this yesterday and today btw, HP techs still think it's only beta!
If you care for the chat transcript; I'd br more than happy to provide you
with it,but here's just a snippet

Charlie

I can understand, but for this scanner the Vista drivers are not available.

Jeff

are you guys going to have Vista drivers for it?

Charlie

Whenever the Vista original version releases then we can get the drivers for
the scanners.

Jeff

it is released charlie

Charlie

I am sorry Jeff, still beta version running in the market.

Charlie

The original version not yet released



lol
Good mvp'in there Mike

Jeff

 

[Barry Watzman]

HP is being a real jerk about this. It's not that they are saying "no",
it's just that they are not saying, period.

I realize that for some models, support is "in the future", and that for
other models, it may not yet have been determined if there will be
support. But, obviously, for lots of models support is "definite", and
for other models it's "definitely planned" (even if it's not yet available).

HP needs to make a model-by-model list of Vista Status available, and
they absolutely have refused to do so thus far, and it's a real pain in
the ass for those of us who are trying to plan near term migrations to
Vista. We don't know, and can't easily find out, what will work, and
what won't work and will either have to remain on XP or be replaced.

Come on, HP, give us a web page where we can enter a product model
number and find out if Vista drivers:

-Vista Drivers exist on the Vista RTM DVD
-Vista Drivers exist on Windows update or the HP web site
-Vista Drivers are planned for future availability (Windows update
and/or HP site)
-Vista Drivers are not currently planned

And, for some devices, we need a description of the level of support
(e.g. for scanners and MFP's, there might be a level of support below
"full" support, but we need to understand exactly what that is.

 

[Jeff]

Barry,
I've been round and round with HP; forever it seems.
Chk out my ealier post; a response to Mike's comment.
HP techs still think it's beta!!!
(but they did add a bunch of drivers to RTM-even though your printer isn't
one of them;sorry)
Jeff

 

[Mike Hall - MS MVP Windows Shell/User]

Jeff

The same problems arose when XP was first released. I have no illusions
whatsoever regarding HP's intransigence regarding drivers for their
hardware..

 

[Jeff]

Mike,
Just a note; I didn't mean to be tooo sarcastic, but I do check on this
stuff before I post.
That's all
Hp has released some drivers,but even their techs don't have a clue;as
evidenced by my chat with them.

Jeff

 

[Jeff Schafer]

I have a HP Photosmart C6150....I am using the Deskjet 990C drivers built
into Vista and it works fine. I was also told the Deskjet 550C drives would
work too but I didn't seem them in the builtin Vista printers list.

Only thing I can't do is use all the bundled software that comes with the
printer. I have to wait until HP releases the Vista software...but at least
I can print.

Jeff