HP PhotoSmart 7260 & RPC Server

[Guest]

I have two computers. One of them is a desktop computer in a midi-tower case
and the other is a laptop. Both computers are running Windows XP. The HP
PhotoSmart 7260 USB printer prints fine when it is connected to the desktop
computer, but when I try to install the PhotoSmart 7260 drivers on the
laptop, I get this error message:-

"Installation failed -

The RPC Server is not available."

Can anyone please tell me why is this happening? And how do I make the RPC
Server available?

I also cannot bring up Administrative Tools on the laptop (every time I try to
double-click on the AT icon in Control Panel, it just does nothing) and I
also cannot bring up the 'Device Manager' window after double-clicking on the
'System' icon in Control Panel and clicking once on the 'Hardware' tab either.

But I have set up Firefox and PowerDVD on the laptop, so I just don't
understand why I am unable to install the HP PS 7260 drivers and bring up the
Device Manager / Administrative Tools windows on the laptop.

 

[Alan Morris [MSFT]]

Is the Print Spooler service running on the laptop?

services.msc

It should be set to automatic.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Is the Print Spooler service running on the laptop?

services.msc

It should be set to automatic.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

I don't know. How do I find out, given that Administrative Tools and the
'Device Manager' button on the 'Hardware' tab are not working properly?

If the print spooler service has been stopped, how do I set it to automatic
even with Administrative Tools being non-functional?

Thanks in advance.


Matt

 

[Alan Morris [MSFT]]

Open a Command Window As Administrator

net start spooler

<enter>

You will get a message that the spooler is already started or starting...

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Is the Print Spooler service running on the laptop?

services.msc

It should be set to automatic.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

I don't know. How do I find out, given that Administrative Tools and the
'Device Manager' button on the 'Hardware' tab are not working properly?

If the print spooler service has been stopped, how do I set it to
automatic
even with Administrative Tools being non-functional?

Thanks in advance.


Matt

 

[Guest]

Open a Command Window As Administrator

net start spooler

<enter>

You will get a message that the spooler is already started or starting...

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

OK. Thanks. I will let you know what happens.