HP laserjet 1100 will not print on new PC, fine on old PC

[Guest]

New dell 4700 with XP will not print to HP laserjet 1100. Parallel cable.
If I use the same printer and cable on my old PC, Windows ME, it works fine.

I have not other parallel devices to test the port.

Tried the latest HP driver, and the reams of online help.

Thanks

 

[Tom Ferguson]

We need a few more details in order to know what might solve the
problem.

Which printer drivers did you try? (There is one on the windows XP
distribution CD for this printer series. Or did you use one from a CD
that came with the printer [if there was a CD with the printer]? Or did
you use) one from the HP web site.) Did you follow the accompanying
instructions?

What was the result of your attempt to print? Was there any printer
output at all? Any error messages? If so, what were they?

Let us know.

Tom
MSMVP
Windows Shell/User


: New dell 4700 with XP will not print to HP laserjet 1100. Parallel
cable.
: If I use the same printer and cable on my old PC, Windows ME, it works
fine.
:
: I have not other parallel devices to test the port.
:
: Tried the latest HP driver, and the reams of online help.
:
: Thanks
:

 

[Guest]

Tom,

Thank you for the help.

I used the default which came with XP, and when that did not work I hope I
downloaded the latest HP driver. It lists as PCL 5e driver Version 4.3.2.201
Bld 1265 CRel 1265.

I get no text error, the lights on the printer never light up, the print
queue has a status of "Error - Printing" and I get a "Document failed to
print" window on the printer icon.

Thank you

 

[Tom Ferguson]

I would remove the present printer drivers. For method, please check
here
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm .
If you have questions, let us know.

Next, Shut down the computer and turn the power off the printer. Remove
the printer cable. Check both ends of the printer cable and the
connectors on the computer and printer carefully. You are checking for
bent pins. Sometimes one or more can be bent completely flat against the
connector.

Next, reinstall the printer cable or switch out with a new IEEE
compliant cable of high quality. HP makes some good ones. Use a cable as
short as practical.

Turn the printer on. Turn the computer on. Install the HP driver from
the web site. The version 4.3.2.201 should be fine. Be sure to follow
the instructions on the web site for installation.
http://tinyurl.com/eydhv

Again, let us know.

Tom
MSMVP
Windows Shell/User


: Tom,
:
: Thank you for the help.
:
: I used the default which came with XP, and when that did not work I
hope I
: downloaded the latest HP driver. It lists as PCL 5e driver Version
4.3.2.201
: Bld 1265 CRel 1265.
:
: I get no text error, the lights on the printer never light up, the
print
: queue has a status of "Error - Printing" and I get a "Document failed
to
: print" window on the printer icon.
:
: Thank you
:
:
:
: "Tom Ferguson" wrote:
:
: > We need a few more details in order to know what might solve the
: > problem.
: >
: > Which printer drivers did you try? (There is one on the windows XP
: > distribution CD for this printer series. Or did you use one from a
CD
: > that came with the printer [if there was a CD with the printer]? Or
did
: > you use) one from the HP web site.) Did you follow the accompanying
: > instructions?
: >
: > What was the result of your attempt to print? Was there any printer
: > output at all? Any error messages? If so, what were they?
: >
: > Let us know.
: >
: > Tom
: > MSMVP
: > Windows Shell/User
: >
: >
message
: > : > : New dell 4700 with XP will not print to HP laserjet 1100.
Parallel
: > cable.
: > : If I use the same printer and cable on my old PC, Windows ME, it
works
: > fine.
: > :
: > : I have not other parallel devices to test the port.
: > :
: > : Tried the latest HP driver, and the reams of online help.
: > :
: > : Thanks
: > :
: >
: >
: >

 

[Guest]

Tom,

I followed your instructions in order, and I still have the problem.

There are no bent pins on the cable, printer or PC. I have not replaced the
printer cable. This cable does work on the old PC.

Could the parallel port on the machine be faulty? Is this something Dell
would have checked before shipping?

Thanks

I would remove the present printer drivers. For method, please check
here
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm .
If you have questions, let us know.

Next, Shut down the computer and turn the power off the printer. Remove
the printer cable. Check both ends of the printer cable and the
connectors on the computer and printer carefully. You are checking for
bent pins. Sometimes one or more can be bent completely flat against the
connector.

Next, reinstall the printer cable or switch out with a new IEEE
compliant cable of high quality. HP makes some good ones. Use a cable as
short as practical.

Turn the printer on. Turn the computer on. Install the HP driver from
the web site. The version 4.3.2.201 should be fine. Be sure to follow
the instructions on the web site for installation.
http://tinyurl.com/eydhv

Again, let us know.

Tom
MSMVP
Windows Shell/User


: Tom,
:
: Thank you for the help.
:
: I used the default which came with XP, and when that did not work I
hope I
: downloaded the latest HP driver. It lists as PCL 5e driver Version
4.3.2.201
: Bld 1265 CRel 1265.
:
: I get no text error, the lights on the printer never light up, the
print
: queue has a status of "Error - Printing" and I get a "Document failed
to
: print" window on the printer icon.
:
: Thank you
:
:
:
: "Tom Ferguson" wrote:
:
: > We need a few more details in order to know what might solve the
: > problem.
: >
: > Which printer drivers did you try? (There is one on the windows XP
: > distribution CD for this printer series. Or did you use one from a
CD
: > that came with the printer [if there was a CD with the printer]? Or
did
: > you use) one from the HP web site.) Did you follow the accompanying
: > instructions?
: >
: > What was the result of your attempt to print? Was there any printer
: > output at all? Any error messages? If so, what were they?
: >
: > Let us know.
: >
: > Tom
: > MSMVP
: > Windows Shell/User
: >
: >
message
: > : > : New dell 4700 with XP will not print to HP laserjet 1100.
Parallel
: > cable.
: > : If I use the same printer and cable on my old PC, Windows ME, it
works
: > fine.
: > :
: > : I have not other parallel devices to test the port.
: > :
: > : Tried the latest HP driver, and the reams of online help.
: > :
: > : Thanks
: > :
: >
: >
: >

 

[Tom Ferguson]

In one post you mention that the printer lights do not light up, "the
lights on the printer never light up". To which lights exactly do you
refer? Is the printer getting power?

Also, it would be worth entering the BIOS setup as the computer starts
and checking to make sure the parallel port is enabled and what the
settings are: ECP, EPP, bi-directional port, SPP, or what.
Also, worth checking is Control Panel System Hardware Device
Manager. Check to see if there is a red X or yellow! next to the
information for Ports LPT1.

Please check and let us know.

Tom
MSMVP
Windows Shell/User

PS
Yes, it is possible that there is a problem with the port on the
computer.


: Tom,
:
: I followed your instructions in order, and I still have the problem.
:
: There are no bent pins on the cable, printer or PC. I have not
replaced the
: printer cable. This cable does work on the old PC.
:
: Could the parallel port on the machine be faulty? Is this something
Dell
: would have checked before shipping?
:
: Thanks
:
:
: "Tom Ferguson" wrote:
:
: > I would remove the present printer drivers. For method, please check
: > here
: > http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm .
: > If you have questions, let us know.
: >
: > Next, Shut down the computer and turn the power off the printer.
Remove
: > the printer cable. Check both ends of the printer cable and the
: > connectors on the computer and printer carefully. You are checking
for
: > bent pins. Sometimes one or more can be bent completely flat against
the
: > connector.
: >
: > Next, reinstall the printer cable or switch out with a new IEEE
: > compliant cable of high quality. HP makes some good ones. Use a
cable as
: > short as practical.
: >
: > Turn the printer on. Turn the computer on. Install the HP driver
from
: > the web site. The version 4.3.2.201 should be fine. Be sure to
follow
: > the instructions on the web site for installation.
: > http://tinyurl.com/eydhv
: >
: > Again, let us know.
: >
: > Tom
: > MSMVP
: > Windows Shell/User
: >
: >
message
: > : > : Tom,
: > :
: > : Thank you for the help.
: > :
: > : I used the default which came with XP, and when that did not work
I
: > hope I
: > : downloaded the latest HP driver. It lists as PCL 5e driver
Version
: > 4.3.2.201
: > : Bld 1265 CRel 1265.
: > :
: > : I get no text error, the lights on the printer never light up, the
: > print
: > : queue has a status of "Error - Printing" and I get a "Document
failed
: > to
: > : print" window on the printer icon.
: > :
: > : Thank you
: > :
: > :
: > :
: > : "Tom Ferguson" wrote:
: > :
: > : > We need a few more details in order to know what might solve the
: > : > problem.
: > : >
: > : > Which printer drivers did you try? (There is one on the windows
XP
: > : > distribution CD for this printer series. Or did you use one from
a
: > CD
: > : > that came with the printer [if there was a CD with the printer]?
Or
: > did
: > : > you use) one from the HP web site.) Did you follow the
accompanying
: > : > instructions?
: > : >
: > : > What was the result of your attempt to print? Was there any
printer
: > : > output at all? Any error messages? If so, what were they?
: > : >
: > : > Let us know.
: > : >
: > : > Tom
: > : > MSMVP
: > : > Windows Shell/User
: > : >
: > : >
: > message
: > : > : > : > : New dell 4700 with XP will not print to HP laserjet 1100.
: > Parallel
: > : > cable.
: > : > : If I use the same printer and cable on my old PC, Windows ME,
it
: > works
: > : > fine.
: > : > :
: > : > : I have not other parallel devices to test the port.
: > : > :
: > : > : Tried the latest HP driver, and the reams of online help.
: > : > :
: > : > : Thanks
: > : > :
: > : >
: > : >
: > : >
: >
: >
: >

 

[Guest]

Tom,

I have been away and have just got back to my errant printer.

The printer is getting power, It has as green "on" LED lit and a second LED
that flashes when the printer receives data. This does not flash with the XP
PC.

I checked the BIOS and the LPT port is enabled.

LPT port mode = ECP
LPT port addrees = 378h
LPT port DMA = off

"Control Panel System Hardware Device Manager" looks OK, no warnings
and it shows enabled.

I asked at work if anybody had a parallel port device I could use as a test
but there are only a few heavy printers.


Best regards
Michael
-----------------------------------------

In one post you mention that the printer lights do not light up, "the
lights on the printer never light up". To which lights exactly do you
refer? Is the printer getting power?

Also, it would be worth entering the BIOS setup as the computer starts
and checking to make sure the parallel port is enabled and what the
settings are: ECP, EPP, bi-directional port, SPP, or what.
Also, worth checking is Control Panel System Hardware Device
Manager. Check to see if there is a red X or yellow! next to the
information for Ports LPT1.

Please check and let us know.

Tom
MSMVP
Windows Shell/User

PS
Yes, it is possible that there is a problem with the port on the
computer.


: Tom,
:
: I followed your instructions in order, and I still have the problem.
:
: There are no bent pins on the cable, printer or PC. I have not
replaced the
: printer cable. This cable does work on the old PC.
:
: Could the parallel port on the machine be faulty? Is this something
Dell
: would have checked before shipping?
:
: Thanks
:
:
: "Tom Ferguson" wrote:
:
: > I would remove the present printer drivers. For method, please check
: > here
: > http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm .
: > If you have questions, let us know.
: >
: > Next, Shut down the computer and turn the power off the printer.
Remove
: > the printer cable. Check both ends of the printer cable and the
: > connectors on the computer and printer carefully. You are checking
for
: > bent pins. Sometimes one or more can be bent completely flat against
the
: > connector.
: >
: > Next, reinstall the printer cable or switch out with a new IEEE
: > compliant cable of high quality. HP makes some good ones. Use a
cable as
: > short as practical.
: >
: > Turn the printer on. Turn the computer on. Install the HP driver
from
: > the web site. The version 4.3.2.201 should be fine. Be sure to
follow
: > the instructions on the web site for installation.
: > http://tinyurl.com/eydhv
: >
: > Again, let us know.
: >
: > Tom
: > MSMVP
: > Windows Shell/User
: >
: >
message
: > : > : Tom,
: > :
: > : Thank you for the help.
: > :
: > : I used the default which came with XP, and when that did not work
I
: > hope I
: > : downloaded the latest HP driver. It lists as PCL 5e driver
Version
: > 4.3.2.201
: > : Bld 1265 CRel 1265.
: > :
: > : I get no text error, the lights on the printer never light up, the
: > print
: > : queue has a status of "Error - Printing" and I get a "Document
failed
: > to
: > : print" window on the printer icon.
: > :
: > : Thank you
: > :
: > :
: > :
: > : "Tom Ferguson" wrote:
: > :
: > : > We need a few more details in order to know what might solve the
: > : > problem.
: > : >
: > : > Which printer drivers did you try? (There is one on the windows
XP
: > : > distribution CD for this printer series. Or did you use one from
a
: > CD
: > : > that came with the printer [if there was a CD with the printer]?
Or
: > did
: > : > you use) one from the HP web site.) Did you follow the
accompanying
: > : > instructions?
: > : >
: > : > What was the result of your attempt to print? Was there any
printer
: > : > output at all? Any error messages? If so, what were they?
: > : >
: > : > Let us know.
: > : >
: > : > Tom
: > : > MSMVP
: > : > Windows Shell/User
: > : >
: > : >
: > message
: > : > : > : > : New dell 4700 with XP will not print to HP laserjet 1100.
: > Parallel
: > : > cable.
: > : > : If I use the same printer and cable on my old PC, Windows ME,
it
: > works
: > : > fine.
: > : > :
: > : > : I have not other parallel devices to test the port.
: > : > :
: > : > : Tried the latest HP driver, and the reams of online help.
: > : > :
: > : > : Thanks
: > : > :
: > : >
: > : >
: > : >
: >
: >
: >