HP All-in-One reinstallation

[Matti Lamprhey]

I bought an HP PSC 950 all-in-one job back in 2002 to connect to my Win
XP machine. It installed and printed fine, and I could use the
ancillary tools that were installed alongside the drivers to control
scanning and faxing (HP Director) and report ink levels (Toolbox).

At some stage I had to reinstall the printer, and this time it appeared
in the Printers folder as "hp psc 900 series (Copy 1)". It printed and
copied, but I could no longer use HP Director as it said the
installation was corrupt. The Toolbox still worked alright, though.

Recently I upgraded to Win XP SP2, and again I removed and then added
the printer. Now the Toolbox gave a similar error to the Director. I'd
like to get these working again, but am having no luck. The problem
seems to be that these utilities have to be explicitly linked to a
particular printer using a parameter on the command line -- in some
cases it's a printer name, and in others it an obscure DeviceID number.
Some of this linkage info must also reside in the Registry, I think, and
it's all hopelessly inconsistent with my currently-added printer.

The solution would seem to be a complete uninstall and reinstall from
scratch, but I can't accomplish this. I've exhausted the HP support
site and their e-mail support service, which is prompt but limited in
expertise. Before I try their phone support I wondered if anyone here
had a solution.

I can give a lot more detail on the steps I've been through so far if
required.

Thanks,
Matti

 

[Monty]

I bought an HP PSC 950 all-in-one job back in 2002 to connect to my Win
XP machine. It installed and printed fine, and I could use the
ancillary tools that were installed alongside the drivers to control
scanning and faxing (HP Director) and report ink levels (Toolbox).

At some stage I had to reinstall the printer, and this time it appeared
in the Printers folder as "hp psc 900 series (Copy 1)". It printed and
copied, but I could no longer use HP Director as it said the
installation was corrupt. The Toolbox still worked alright, though.

Recently I upgraded to Win XP SP2, and again I removed and then added
the printer. Now the Toolbox gave a similar error to the Director. I'd
like to get these working again, but am having no luck. The problem
seems to be that these utilities have to be explicitly linked to a
particular printer using a parameter on the command line -- in some
cases it's a printer name, and in others it an obscure DeviceID number.
Some of this linkage info must also reside in the Registry, I think, and
it's all hopelessly inconsistent with my currently-added printer.

The solution would seem to be a complete uninstall and reinstall from
scratch, but I can't accomplish this. I've exhausted the HP support
site and their e-mail support service, which is prompt but limited in
expertise. Before I try their phone support I wondered if anyone here
had a solution.

I can give a lot more detail on the steps I've been through so far if
required.

Thanks,
Matti




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Why can't you do an uninstall? Can you supply more details please.


Monty


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[Matti Lamprhey]

Why can't you do an uninstall? Can you supply more details please.

There is no Uninstall facility. The software has an entry in Add/Remove
Programs in the Control Panel, but when it's selected no Change/Remove
button is available -- most unusual. The original installation CD
refuses to run under XP SP2 ("unsupported operating system") and when I
explore the CD content I can't spot anything which looks like an
uninstaller.

The HP support site mentions a tool called HP System Cleaner which
appears to have been created for just this scenario, but there are no
links to it that I could find. I kept mentioning this in my e-mails to
HP Tech Support, but they studiously ignored it! They did give me
instructions to uninstall manually, but having followed them the
installer still refused to operate on the grounds that the software was
already installed!

I didn't want to make this too lengthy in case there was a known
solution to you guys. If not, I could paste in the entire e-mail
'conversation' so far which covers the ground, uninstall-wise.

Matti

 

[Bob Headrick]

There is no Uninstall facility. The software has an entry in
Add/Remove
Programs in the Control Panel, but when it's selected no Change/Remove
button is available -- most unusual. The original installation CD
refuses to run under XP SP2 ("unsupported operating system") and when
I
explore the CD content I can't spot anything which looks like an
uninstaller.

Make sure you have the XP version of the CD. The disks I have are
version 1.0.0 for Win 98, ME, 2000 and Mac. The newer disk is version
3.01 which has the XP drivers. On the XP drivers there is an
uninstaller. Open a DOS window (start, run, cmd.exe). In DOS navigate
to the CD drive, chdir to Support_Tools\CCC\ENU. In the enu directory
run the 123 batch file which will perform an uninstall.

Regards,
Bob Headrick, MS MVP Printing/Imaging

 

[Matti Lamprhey]

Make sure you have the XP version of the CD. The disks I have are
version 1.0.0 for Win 98, ME, 2000 and Mac. The newer disk is version
3.01 which has the XP drivers. On the XP drivers there is an
uninstaller. Open a DOS window (start, run, cmd.exe). In DOS
navigate to the CD drive, chdir to Support_Tools\CCC\ENU. In the enu
directory run the 123 batch file which will perform an uninstall.

Regards,
Bob Headrick, MS MVP Printing/Imaging

Thanks, Bob -- I'll request one from HP Support.

Matti