WOLF said:
I WANT TO CONNECT TWO CPMPUTER USE REMOTE ASSISTANT,BUT THERE HASE
MESSEGE "HOSTNAME UNRESOLVED",I WANT TO KNOW THIS MEANNING,AND HOW
TO RESOLVE THIS PROBLEM?
Please, in the future, refrain from using all capital letters in your posts.
There is a reason that this is not done in most every asp[ect of life -
mostly because it is hard to read - but to some it is considered shouting.
It is figuratively like you just walked into a room of people and - at the
top level of your voice - screamed everything you just said and actually
expected something other than stares in response. =)
You have not given us nearly enough information.
- Where are these computers located? Same place (same network) or
different place (different networks)?
- What operating system(s) are these machines running?
- How was the request for remote assistance sent (Remote Assistance
requires either an offer of help from someone and acceptance or a request
for help from someone and then acceptance when the an attempt is made to
connect)?
- If these machines are connected in different locations - are either of
them connected behind a cable/DSL router (Netgear, Linksys, D-Link, etc)?
If so - has the proper ports been forwarded (3389) to the internal IP of the
machine and in the "reqest for assistance" file - was the external IP (that
of the router) listed - or the private (internal) IP of the machine? If the
internal IP - was this corrected?
- What about the built-in Windows XP Firewall? Was it configured to allow
Remote Assistance?
