hOW TO REPORT CRASH ANALYIS REPORT

G

Guest

i've been having bnlue screen crashes, and I found a page that describes
reporting them so support can analyze them. But I can't find, anywhere, how
to upload the crash information.

What's the secret?
Tahnks,
Ron
 
G

Gerry Cornell

Ron

Disable automatic restart on system failure. This
should help by allowing time to write down the STOP code properly.
Right click on the My Computer icon on the Desktop and select
Properties, Advanced, StartUp and Recovery, System Failure
and uncheck box before Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

There will also be Error Reports in Event Viewer. Please post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

Online Crash Analysis
http://oca.microsoft.com/en/windiag.asp

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
G

Guest

Hi, David....

I'll take that up with my pubisher.

ron White
Author, "How Computers Work 8th Editiion," "How Digital Photography Works,"
"MP3 Underground," contributor to The Computer Encyclopedia, finalist in
Robert F. Kennedy Journalism Awards and National Magazine Awards, winner of
year's Best Non-Fiction Computer Book, and other credits I would write about
if I knew how to write.....
 

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