How to obtain hotfix(es in general or) for a specific problem?

[Guest]

MS says at this site this is a problem yet there is no link to the sa-called
hotfiz that solves this problem. Is this MS general way of fixing their
stuff?

http://support.microsoft.com/?kbid=909095

Can anybody please tell me how to get this hotfix?

 

[Carey Frisch [MVP]]

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of
Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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| MS says at this site this is a problem yet there is no link to the sa-called
| hotfiz that solves this problem. Is this MS general way of fixing their
| stuff?
|
| http://support.microsoft.com/?kbid=909095
|
| Can anybody please tell me how to get this hotfix?
|
|

 

[Guest]

I did that already, but it asked me to pay $35 !!!

 

[Carey Frisch [MVP]]

If you call concerning that particular hotfix, Microsoft
will waive any fee.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| I did that already, but it asked me to pay $35 !!!

 

[Ron Martell]

sinanarslan - urbana/champaign

I did that already, but it asked me to pay $35 !!!

:

Fees will be waived if you are calling regarding a specific hotfix,
provided you can satisfy the Microsoft support person that you have
the *exact- configuration and symptoms described in the article and
not just something similar to it.

Also if you digress from the subject of the hotfix and start asking
about other support related matters then the call will be considered
chargeable.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

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