How to contact McAfee ??

[Friar Broccoli]

Hello World;

A software developer who I work with regularly is having
problems because the McAfee anti-virus software is slowing
the load time of some of his programs to a crawl.

Does anybody know of a way of actually contacting a living
human being in the McAfee organisation to get some
assistance??


Cordially;

Friar Broccoli
Robert Keith Elias, Quebec, Canada Email: EliasRK (of) gmail * com

--------- I consider ALL arguments in support of my views ---------

 

[Vanguard]

Hello World;

A software developer who I work with regularly is having
problems because the McAfee anti-virus software is slowing
the load time of some of his programs to a crawl.

Does anybody know of a way of actually contacting a living
human being in the McAfee organisation to get some
assistance??

You're short on persistence. Try again. Got to http://www.mcafee.com.
Click on the "Home User" link under the Customer Care section. Choose
the product. Choose a topic, ANY topic. Drill on down until you get to
the question Yes or No on whether or not their support article helped.
Click on the No button. Now you get a page with telephone numbers.
See, playing those adventure/puzzle games does pay off in training you
to seek and ferret out your goal.

 

[Bob]

Best of luck with that. I gave up on them some years ago. You never can get
ahold of anyone, and when you do, they are short with you, and can be kind
of nasty. Kind of talk down to you. Granted this was a few years ago, but
still, I have never wanted to try it again.

I also had problems with them slowing up PC's in the past. I thought they
would have fixed that little problem.

Oh well.

Bob

 

[Vanguard]

Best of luck with that. I gave up on them some years ago. You never can
get ahold of anyone, and when you do, they are short with you, and can be
kind of nasty. Kind of talk down to you. Granted this was a few years ago,
but still, I have never wanted to try it again.

I also had problems with them slowing up PC's in the past. I thought they
would have fixed that little problem.

Nope, McAfee still slows up PCs. Anything that filters or interrogates will
impact performance. Although CPU utilization was low for VirusScan, it kept
continuously accessing files (to read and write them): in Task Manager,
under the Processes tab, add the I/O Read Bytes and I/O Write Bytes columns
and notice that VirusScan just keeps accessing files. At the end of the
day, VS had read 18 GB of data (and I had already run a full scan and these
I/O was not from a scan in progress). Their file driver slows down access
more than some other AV products. Even Norton's AV product was less impact
than McAfee's VirusScan. I eventually went with Computer Associates'
EzAntiVirus which has very little impact on my system (you get get a free
1-year full-version copy of it at http://www.my-etrust.com/microsoft).
Don't bother with CA's firewall, however, since it is just a rebranded copy
of ZoneAlarm Pro *trial* version (in 30 days, it degenerates to ZoneAlarm
Free). Just get ZoneAlarm Free separately or use Sygate's firewall (get it
from http://smb.sygate.com before Symantec, who bought Sygate, ****s it up
or removes its availability).

 

[Friar Broccoli]

You're short on persistence. Try again. Got to http://www.mcafee.com.
Click on the "Home User" link under the Customer Care section. Choose
the product. Choose a topic, ANY topic. Drill on down until you get to
the question Yes or No on whether or not their support article helped.
Click on the No button. Now you get a page with telephone numbers.
See, playing those adventure/puzzle games does pay off in training you
to seek and ferret out your goal.

My experience has been fairly interesting so far. I got thru to the
email response system and I have had two responses so far, however,
it is fairly obvious that I am talking to a machine. So far the
programs I have talked to are named "Scott" and "Nick". Will I
eventually get an east indian or chinese name ... hmmm.

The program (which is actually pretty good) takes bits of my email
text and inserts them into prestructured text and then adds a form
letter response. The problem is that the responses make no sense
at all given the questions I am asking.

Any idea how many rounds I will need to go before I reach a human?

Cordially;

Keith Elias

 

[Vanguard]

My experience has been fairly interesting so far. I got thru to the
email response system and I have had two responses so far, however,
it is fairly obvious that I am talking to a machine. So far the
programs I have talked to are named "Scott" and "Nick". Will I
eventually get an east indian or chinese name ... hmmm.

The program (which is actually pretty good) takes bits of my email
text and inserts them into prestructured text and then adds a form
letter response. The problem is that the responses make no sense
at all given the questions I am asking.

Any idea how many rounds I will need to go before I reach a human?

And I thought you were asking for a *telephone* number so you could
actually TALK to someone.

Automated e-mail responders isn't new. Symantec uses them, too, and
I've hit many places that attempt to make it look like a human responded
but obviously the auto-responder doesn't know how to interpret my
message because the canned answer with all the fixed list of
troubleshooting tips never addresses the problem at all. With Symantec
it takes 3 times to send them an e-mail: the first time they
automatically respond, the second time they automatically respond, and
the third time then someone actually reads the e-mail.

 

[SystemsConsultant]

Good luck with that. I have "Platinum" support and whilst I can
actually get to speak to my assigned executive, nothing is being done
about the problem. It has been with "3rd teir" support for longer than
I care to imagine.

McAfee VirusScan is severely bugged, and has been since Version 7.
Access times can crawl so much, that even a 0 byte file can take over 2
minutes to open.

Step AWAY from this product. Use an alternative. I've already paid up
for a whole year (more fool me) and so can't move away for another 9
months.