How Should I Explain this to Microsoft?

[gfhaas]

2 years ago I purchased an authentic windows xp pro upgrade disc
complete with box, disc, valid key and COA. I installed it and it's
been working fine ever since. About 1 mo ago my brother, unbeknownst
to me, "borrowed" my disc and installed it on his own computer and
apparently activated it. Now, I'm getting a message saying that my
install is not valid and that unless I call MS by phone and purchase a
new license, my OS will expire in 3 days (now two, actually). Great.

I should mention that when I found out about this I took back my disc
and personally watched while he uninstalled XP from his machine. His
install no longer exists.

I generally believe that honesty is the best policy. However, this is
Microsoft were dealing with, so does anyone have any suggestions as to
how i should handle this with MS? Do I call and tell them what I've
just written, or would something else serve me better.

I'm just trying to restore what I paid good money to buy, and any
suggestions would be much appreciated.

Charles

 

[MassiveProng]

2 years ago I purchased an authentic windows xp pro upgrade disc
complete with box, disc, valid key and COA. I installed it and it's
been working fine ever since. About 1 mo ago my brother, unbeknownst
to me, "borrowed" my disc and installed it on his own computer and
apparently activated it. Now, I'm getting a message saying that my
install is not valid and that unless I call MS by phone and purchase a
new license, my OS will expire in 3 days (now two, actually). Great.

I should mention that when I found out about this I took back my disc
and personally watched while he uninstalled XP from his machine. His
install no longer exists.

I generally believe that honesty is the best policy. However, this is
Microsoft were dealing with, so does anyone have any suggestions as to
how i should handle this with MS? Do I call and tell them what I've
just written, or would something else serve me better.

I'm just trying to restore what I paid good money to buy, and any
suggestions would be much appreciated.

Charles

Explain as you have here, without the derogatory portion about MS,
and if they refuse to accept your claims, make your brother buy you a
copy of Vista Ultimate...

Or a new XP license. After all, it was his mistake. He should burn
for it before you and your box does.

 

[JohnP]

2 years ago I purchased an authentic windows xp pro upgrade disc
complete with box, disc, valid key and COA. I installed it and it's
been working fine ever since. About 1 mo ago my brother, unbeknownst
to me, "borrowed" my disc and installed it on his own computer and
apparently activated it. Now, I'm getting a message saying that my
install is not valid and that unless I call MS by phone and purchase a
new license, my OS will expire in 3 days (now two, actually). Great.

This has happened to me also. My answer was to authenticate "on line". In
this case it automatically authenticates with no further trouble. Forget
the phone and also vow never to buy any Microsoft products since they are
so arrogant.