I really like the Moebius Ants screen saver, but the logo is annoying.
Is there a way to remove it?
Since no one knows, I thought I would e-mail ATI's technical support. I
got a funny useless reply (no surprise) that I thought I would share:
From (e-mail address removed) Thu Sep 25 20:50:15 2003
Date: Thu, 25 Sep 2003 23:22:03 -0400
From: ATI Customer Service Canada <
[email protected]>
Dear Ant,
Thank you for contacting ATI Customer Service Canada.
------------------------------------------------------------------------------
Your email has been assigned:
TicketGUID: [snipped]
Please include the above identifier in all future correspondence
relating to this ticket. Note: The TicketGUID identifier must appear
in the message body.
--------------------------------------------------------------------------------
Based on our experience, the issue(s) you describe are usually due to system configuration errors. We believe that the troubleshooting steps listed below may help to resolve this issue.
If you own one of our Radeon products, you may consider reviewing the information at:
http://www.ati.com/support/products/pc/radeon/radeonissues.html
If the ATI display adapter you have is an AGP card, you should also consider reviewing the information at:
http://www.ati.com/support/infobase/3179.html
You may also consider using the new SEARCH ATI function on our web site. It can be found at:
http://www.ati.com/search/index.html
Regards,
Customer Service Canada
ATI Technologies, Inc.
http://www.ati.com
===================================================================
Prior to trying the suggestions listed below, ensure that
1. The most current version of DirectX is downloaded/installed for your version of the Operating System. DirectX can be found on the Microsoft website at <
http://www.microsoft.com/directx/homeuser/downloads/default.asp>
2. The most current Microsoft Critical Updates and Service Packs are installed. The Windows Update webpage can be found at the on the Microsoft website at <
http://v4.windowsupdate.microsoft.com/en/default.asp>.
3. The most current motherboard drivers are downloaded/installed (i.e. AGP, IRQ, IDE Busmastering). The most current drivers for your motherboard can be found on the motherboard manufacturers website.
4. The most current display driver is downloaded/installed for your ATI product.
<
http://www.ati.com/support/driver.html>
5. The most current sound card drivers have been installed.
===================================================================
ATI Driver and Software Installation Instructions for Radeon family of products.
===================================================================
"This display driver is not compatible" error installing drivers under Windows 2000/XP.
Ensure you are using the Reference driver if using a "Powered by AtI" card. The drivers posted on the ATI website, will only install if a retail ATI card is installed in the machine.
ATI provides graphics chips and technology to third party vendors or partners. Graphic cards produced by these vendors may be identified by the "POWERED BY ATI" logo.
For support information on your "POWERED BY ATI" partner product, please visit:
<
http://www.ati.com/support/partner/index.html>
If you require assistance identifying your "POWERED BY ATI" partner product, please visit:
<
http://www.ati.com/support/identify/>
Download and install the Reference Drivers located at said:
===================================================================
InstallShield Errors or Hangs during installation - Windows 2000/XP
1.Try emptying the Windows Temp folder.
- Click Start, Click Run, in the Open line, type temp, and then click OK.
- Delete the contents of the TEMP folder and all the subfolders as well.
2. Try Removing the InstallShield Installation Information Folder.
- Click Start, click Run, in the Open line, type c:\Program Files, and then click OK.
- In the Program Files dialog box, click the InstallShield Installation Information folder, and then click Delete.
- Close the Program Files box.
3. Try Removing the InstallShield folder.
A. First Set Windows to show all files.
- On the Desktop, double-click My Computer.
- Click Tools, and then click Folder Options.
- Click the View tab, and then click to select the "Show Hidden files and folders" check box.
- Click APPLY and then OK.
B. Delete the InstallShield Folder.
- Click Start, and then click Run.
- In the Open box, type the following (including the quotation marks): "c:\program files\common files\"
- Right-click the InstallShield folder, click Delete, and then click Yes to confirm the deletion.
4. Try re-installing the ATI Software
===================================================================
How do I extend my desktop to the second monitor in Windows 98/98SE/ME/XP using an ATI dual head display adapter?
===================================================================
System hangs or freezes at random after installing ATI drivers:
This issue may be related to the allocation of resources, particularly IRQs. You want to ensure that the ATI display adapter IS assigned and NOT sharing an IRQ. Use the following webpage to check for possible IRQ sharing or configuration issues.
For Windows XP please see the following page:
http://www.ati.com/support/infobase/howtowin2kxpirq.html
===================================================================
BIOS update/settings:
You may consider using these settings in your BIOS to help troubleshoot your issue. If you are changing any of the options in your BIOS, please be sure to note what you are changing and what it was set to initially.
NOTE: These options may vary depending on the type/version of your system. You may or may not have all these options. Please consider changing the settings that correspond to those listed below.
- Video BIOS Shadow and Video BIOS Cacheable - DISABLED
- C8000-CBFFFF Shadow and CC000-CFFFF - DISABLED
- AGP Aperture size - 64 MB
- AGP Turbo - DISABLED
- VGA Frame Buffer and Primary Frame Buffer - DISABLED
- PnP OS installed - YES
- Assign IRQ for VGA - ENABLED
- Resource Control - AUTO
- AGP Bus Mastering - ENABLED
- VGA Palette Snooping - DISABLED
- Disable any UCSW or Write Combine options in the CMOS
- Disable any manual configuration of PCI by setting these options to AUTO
- System Bios Cacheable - DISABLED
- Video BIOS Mode Cache - UC
- Try lowering the AGP support (i.e. from AGP 4X to AGP 2X). If this resolves the issue, you may consider contacting the motherboard/chipset vendor for more information regarding the GART support available on the motherboard/chipset.
===================================================================
Ensure that Direct3D, DirectDraw and AGP Acceleration are all ENABLED.
1. Select START and then RUN
2. Type DXDIAG and then select the OK button
3. Select the DISPLAY TAB
===================================================================
PCI Cards
Try moving the ATI card to a different PCI slot.
===================================================================
System restarts to a Black Screen after installing the ATI Display Drivers.
Assuming all the updates have been applied, try the following.
1. Try changing the refresh rate. If the monitor offers more than one frequency, choose the lowest frequency first to ensure that the display functions correctly.
- Click on START, SETTINGS, CONTROL PANEL
- Double click on the DISPLAY icon
- Click on the SETTINGS tab, then the ADVANCED button
- Click on the ADJUSTMENT tab, then the REFRESH RATE button.
- Ensure that the refresh rate is NOT set to "UNKNOWN".
2. Restart into SAFEMODE and uninstall the AGP portion of the motherboard drivers.
If using a VIA chipset based motherboard, rerun the installation and uninstall only the AGP drivers once prompted.
Most cases, the AGP or motherboard drivers can be uninstalled using the Add/Remove Programs located in the Control Panel.
3. If your motherboard has onboard video, ensure that the onboard video has been properly uninstalled.
4. Try lowering the Graphics Hardware Slider and then testing.
5. Check for a system bios update.
6. Try the card in another system.
7. If PCI, try the card in another PCI slot.
===================================================================
Uninstall and Reinstall the ATI Display Driver and ATI Multimedia Center - Windows 2000/XP.
For more information please refer to
http://www.ati.com/support/faq/win2k/win2kdriverinstallation.html
for driver installation steps.
1. Uninstall the ATI Multimedia Center followed by the ATI Display Driver.
Both are located in the ADD\REMOVE Programs under the control panel
2. Restart into SAFEMODE.
Hold Down the SHIFT key or tap the F8 key as your system restarts.
3. Remove all monitors and display adapters listed under Device Manager.
To Access Device Manager under Windows 2000/XP
A. Right-Click My Computer
B. Click on PROPERTIES
C. Select the HARDWARE TAB
D. Select the DEVICE MANAGER BUTTON
4. Select START and then RUN. In the Open Field type REGEDIT followed by selecting the OK button.
NOTE: Prior to making any changes please backup your system registry.
To backup the system registry.
A. Select and highlight My Computer in the Registry Editor
B. Select File and then Export
C. Export Registry File dialogue box will then appear
D. In the File Name Field type the name of the file (i.e. Backup)
E. Ensure that "ALL" is selected in the Export Range section
F. Select the SAVE button.
5. Remove the following registry keys:
NOTE: Not all keys will be available under every OS.
HKEY_CURRENT_USER\Software\ATI Technologies
HKEY_LOCAL_MACHINE\SOFTWARE\ATI
HKEY_LOCAL_MACHINE\SOFTWARE\ATI Technologies
6. Close the Registry Editor and restart the system
7. Allow the system to redetect the display adapter. Allow Windows to install a default VGA graphics adapter.
NOTE: This will not occur under all operating systems.
8. Once prompted restart the system.
9. Windows will then redetect the monitor. Allow the system to install standard monitor driver for your display
10. Install DirectX and then restart the system (located at
http://www.microsoft.com/directx)
11. Install the Video Capture Update - Restart once prompted (located at
http://www.microsoft.com/directx)
NOTE: If you have DirectX 8.1 installed you do not need to install the Video Capture Update.
12. Install the ATI display drivers and then the ATI MMC - Restart once prompted
13. Test the PC
===================================================================
Drivers and Frequently Asked Questions (FAQ's) :
Windows XP:
http://www.ati.com/support/faq/winxp.html
===================================================================
--
"No, I'd prefer a cooler WITHOUT an ant-door, thank you..." --unknown
/\___/\
/ /\ /\ \ Ant @ The Ant Farm:
http://antfarm.ma.cx
| |o o| | E-mail: (e-mail address removed) or (e-mail address removed)
\ _ / Remove ANT if replying by e-mail from a newsgroup.
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