How do I recover.. Please help..

[Guest]

Hi Folks

Here is the situation: I have 1+yr old HP laptop vt6200 with XP Pro. I ran into a sticky issue when I installed ADS Tech Instant DVD 2.0 software to convert my old video cassettes into digital format. I simply installed the software and that included DirectX. My laptop before this was quite stable fully loaded work/office PC

Symtom: The Windows XP boots with the logo in the middle and seem to boot XP, but hangs with blank screen probably before showing the desktop screen as I see the LCD screen illuminated but blank. It sits there forever

Here is what I tried
I tried to use all safe modes, but the same symptom, except I see all the safe drivers being used and listed on the display
I tried to use the "Last known good.." but the symptom there is the sam as when I choose to boot normally
I used the recovery CD that came with the Hp laptop. unfortunately, it does not give me repar option but to reinstall XP pro to factory settings. i talked to HP support, but did not get any satisfactory response. :

Can you help provide tips to resolve this
- I prefer not to loose the data and apps installed on the lapto
- Is there any way to copy the data from the hard disk to another computer by a bootable lite XP that can let me do that. Like recovery XP bootable CD that I can possibly create

PLEASE HELP!!

 

[Suzanne S. Barnhill]

I don't know what it is that causes users to cross-post Windows questions to
Windows NGs (where they are on-topic) and to microsoft.public.word.newusers
(where they are decidedly *not*), but I will point out again that
microsoft.public.word.newusers is a newsgroup for new users of Microsoft
*Word*!

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

Hi Folks,

Here is the situation: I have 1+yr old HP laptop vt6200 with XP Pro. I

ran into a sticky issue when I installed ADS Tech Instant DVD 2.0 software
to convert my old video cassettes into digital format. I simply installed
the software and that included DirectX. My laptop before this was quite
stable fully loaded work/office PC.

Symtom: The Windows XP boots with the logo in the middle and seem to boot

XP, but hangs with blank screen probably before showing the desktop screen
as I see the LCD screen illuminated but blank. It sits there forever!

Here is what I tried;
I tried to use all safe modes, but the same symptom, except I see all the

safe drivers being used and listed on the display.

I tried to use the "Last known good.." but the symptom there is the sam as

when I choose to boot normally.

I used the recovery CD that came with the Hp laptop. unfortunately, it

does not give me repar option but to reinstall XP pro to factory settings.
i talked to HP support, but did not get any satisfactory response.

Can you help provide tips to resolve this?
- I prefer not to loose the data and apps installed on the laptop
- Is there any way to copy the data from the hard disk to another computer

by a bootable lite XP that can let me do that. Like recovery XP bootable CD
that I can possibly create?

 

[Guest]

Sorry about the cross posting. I did not post in the new users word. So not sure how it got there

Folks, any comments on my orginal question? Any help will be appreciated.

 

[Big Mac]

Here is the situation: I have 1+yr old HP laptop vt6200 with XP Pro. I ran into a sticky issue when I installed ADS Tech Instant DVD 2.0 software to convert my old video cassettes into digital format. I simply installed the software and that included DirectX. My laptop before this was quite stable fully loaded work/office PC.

Symtom: The Windows XP boots with the logo in the middle and seem to boot XP, but hangs with blank screen probably before showing the desktop screen as I see the LCD screen illuminated but blank. It sits there forever!

Here is what I tried;
I tried to use all safe modes, but the same symptom, except I see all the safe drivers being used and listed on the display.
I tried to use the "Last known good.." but the symptom there is the sam as when I choose to boot normally.
I used the recovery CD that came with the Hp laptop. unfortunately, it does not give me repar option but to reinstall XP pro to factory settings. i talked to HP support, but did not get any satisfactory response.

Can you help provide tips to resolve this?
- I prefer not to loose the data and apps installed on the laptop
- Is there any way to copy the data from the hard disk to another computer by a bootable lite XP that can let me do that. Like recovery XP bootable CD that I can possibly create?

Ok. I may be out of line here, being a non-veteran of Windows XP,
however, I thought that if you re-installed Windows XP, all of your
programs and data would remain. When you say "recovery disk", you do
mean a Windows XP disk that came with your computer, right?

Only if you re-format the hard drive (Then re-install Windows XP)
would you lose your data.

Wouldn't a Windows re-install be worth a shot? (re-installing but not
re-formatting).

You are saying you can see stuff in safe mode, right? (pressing F8
repeatedly while your computer boots up is supposed to load a standard
VGA screen).

I must be missing something else... How could HP support overlook
such an easy solution (or attempt at a solution anyway). Or am I
wrong when I say a Windows re-install without a re-format will not
lose any data..?

 

[Guest]

start / programs / accessories / system tools / files and
settings transfer wizard should do the trick. Or backup
data / registry and restore after.

-----Original Message-----
Hi Folks,

Here is the situation: I have 1+yr old HP laptop vt6200

with XP Pro. I ran into a sticky issue when I installed
ADS Tech Instant DVD 2.0 software to convert my old video
cassettes into digital format. I simply installed the
software and that included DirectX. My laptop before this
was quite stable fully loaded work/office PC.

Symtom: The Windows XP boots with the logo in the middle

and seem to boot XP, but hangs with blank screen probably
before showing the desktop screen as I see the LCD screen
illuminated but blank. It sits there forever!

Here is what I tried;
I tried to use all safe modes, but the same symptom,

except I see all the safe drivers being used and listed
on the display.

I tried to use the "Last known good.." but the symptom

there is the sam as when I choose to boot normally.

I used the recovery CD that came with the Hp laptop.

unfortunately, it does not give me repar option but to
reinstall XP pro to factory settings. i talked to HP
support, but did not get any satisfactory response.

Can you help provide tips to resolve this?
- I prefer not to loose the data and apps installed on the laptop
- Is there any way to copy the data from the hard disk

to another computer by a bootable lite XP that can let me
do that. Like recovery XP bootable CD that I can possibly
create?

 

[TF]

Providing you have kept Windows XP up to date, you can use System Recovery
to Restore the system to a Checkpoint prior to installing the software that
messed it up. Works a charm. Search in Windows Help for details.

--
Terry Farrell - Word MVP
http://word.mvps.org/

: Hi Folks,
:
: Here is the situation: I have 1+yr old HP laptop vt6200 with XP Pro. I
ran into a sticky issue when I installed ADS Tech Instant DVD 2.0 software
to convert my old video cassettes into digital format. I simply installed
the software and that included DirectX. My laptop before this was quite
stable fully loaded work/office PC.
:
: Symtom: The Windows XP boots with the logo in the middle and seem to boot
XP, but hangs with blank screen probably before showing the desktop screen
as I see the LCD screen illuminated but blank. It sits there forever!
:
: Here is what I tried;
: I tried to use all safe modes, but the same symptom, except I see all the
safe drivers being used and listed on the display.
: I tried to use the "Last known good.." but the symptom there is the sam as
when I choose to boot normally.
: I used the recovery CD that came with the Hp laptop. unfortunately, it
does not give me repar option but to reinstall XP pro to factory settings.
i talked to HP support, but did not get any satisfactory response.
:
: Can you help provide tips to resolve this?
: - I prefer not to loose the data and apps installed on the laptop
: - Is there any way to copy the data from the hard disk to another computer
by a bootable lite XP that can let me do that. Like recovery XP bootable CD
that I can possibly create?
:
: PLEASE HELP!!!
: