How do I fix oleaut32.dll related crashes?

[Guest]

Outlook crashes periodically due to oleaut32.dll. The crash usually follows
an email deletion but now occurs spontaneously. Outlook will work or a long
time sometimes and then just crashes. How do I resolve this plese?

 

[Scott Atkins[MSFT]]

Hi Stuart,

There are several factors that can cause the problem you are experiencing, such as:

1. Conflicts between Outlook and Anti-virus programs such as Norton or MacAfee.
2. A corrupt Outlook profile.
3. Corrupt Outlook program files.

Narrow down this issue by troubleshooting the following steps:

Step 1: Temporarily disable any anti-virus/firewall software.
===========================================
Temporarily disable Norton and any other anti-virus/firewall applications to see if the problem is related to anti-virus/firewall software. If the issue persists, perform step 2.


Step 2: Start Outlook in Safe Mode
===========================
Safe Mode will disable all add-ins and extensions that will start, as well as any corrupted resources, files, registries and templates.

(a) Close Outlook.

(b) Click Start menu-> Run, type "Outlook /Safe" (Quotation marks are not included and there is a space between Outlook and/Safe) and press Enter.

If the problem goes away in safe mode, there is an Add-in that is causing a problem.


Step 3: Create a new profile to see whether the issue persists.
==============================================
Create a new profile to test if the problem is related to a corrupt profile. Creating new profile will not do any damage to the old profile.

Please refer to the following KB article for information on how to create a new Outlook Profile.

Q287072 OL2002: How to Create a New E-mail Profile for Outlook
<http://support.microsoft.com/support/kb/articles/q287/0/72.asp>

Regards,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
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