HELP!!

[Jane]

I updated with Window's update and now I can't get my
modem to work. I've tried to update the driver and that
didn't help. Then I tried uninstalling the driver, and re-
installing it again. That didn't help either. I've also
removed the updates. I've also tried to restore to before
I did the updates. Nothing seems to work. Any
suggestions?

 

[MSB]

Sounds like the modem may be bad. I would try a new modem
and see what happens. I installed a program not too long
ago and it messed up my system and I placed a new hard
drive in and did a clean install of xp and installed all
of my hardware, but I could not install my modem that was
working fine before. Somehow it went bad and I put a new
modem in and everything is fine.

 

[Guest]

i have seen this twice in the last week one person even spent the money on a new modem and still has not worked i just found this link i cant try it myself till tonight . also with some reserch they stated that it may be with the plug and play services in admintools not being started but that was not the case for me all the services were already started
hopefully it helps if you get it to work let me kno
RESOLUTIO
To work around this issue, use any of the following methods.
Method 1: Install the Generic Modem Drive
Uninstall the modem. To do this, follow these steps:
Click Start, right-click My Computer, and then click Properties on the shortcut menu that appears
Click the Hardware tab, and then click Device Manager
Expand Modems, right-click the modem that is displayed, and then click Uninstall on the shortcut menu that appears
In the Confirm Device Removal dialog box, click OK
On the File menu, click Exit, and then click OK to close the System Properties dialog box
Insert the Windows XP CD-ROM into your computer's CD-ROM or DVD-ROM drive
Click Start, and then click Control Panel
Click Switch to Classic View if Classic View is not already enabled
Double-click Phone and Modem Options, click the Modems tab, and then click Add
Click to select the Don't detect my modem; I will select it from a list check box, and then click Next
Click Standard 56000 bps Modem, and then click Next
Select the communications port that you want the modem to use (select Communications Port 2 (COM2) if it is available), and then click Next
Click Finish to complete the installation of the modem
To obtain generic Rockwell HSF and HCF modem drivers for all operating systems, including Windows XP, visit the following Conexant Web site
http://www.conexant.com/customer/md_driverdownload.js

Method 2: Remove the Modem Before You Upgrade to Windows X
Uninstall the modem before you upgrade your computer to Windows XP. During Windows XP Setup, the modem will be detected and an appropriate driver installed.
Method 3: Install a New Mode
If Windows XP is unable to detect the modem, you may need to install a different modem

For information about how to contact computer hardware manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base
65416 Hardware and Software Third-Party Vendor Contact List, A-

60781 Hardware and Software Third-Party Vendor Contact List, L-

60782 Hardware and Software Third-Party Vendor Contact List, Q-