Help

[Andrew Mackenzie]

OK, so I installed the spyware beta on my wifes computer. Then ran the
scan - when I was about to go to bed, I realized I had not completed the
scan - IE deleted the entries etc, so I clicked OK w/ the recommendations
and create a restore point. Now this morning, DNS is toast, I can't start
the simple TCP/IP service.

It appears that the winsock module has been trashed - I've gone into
install/remove windows components and uninstalled all networking and
reinstalled all networking, but none of it appears to work.

Any ideas to help me restore the connection?

BTW, I'm starting to feel that the product is alpha, not beta and that the
system restore feature REALLY sucks.

--Andrew

email me back at spyware@****ahndy.***com (w/out the *'s)

 

[Bill Sanderson]

Please keep the replies in the groups:

You've posted a good post with lots of technical detail, except which
version of Windows was involved?

I guess, reading between the lines, you are on XP, since you mention system
restore, and I'll assume you are talking about the OS feature and not the
restore from quarantine feature in the Microsoft Antispyware.

Try this at a command prompt (start, run, cmd, enter)

netsh winsock reset

and restart the machine.

My guess about what happened is one of two things:

Either you had malware which included a networking piece inserted into the
Winsock LSP list, or you had a false positive on something with a similar
result--SPORDER.DLL seems to be prevalent.

If you check out the cleaner.log in the location where the Microsoft
antispyware is installed, it may tell you what was removed--see whether
something like that is listed.

At any rate, the above command will restore the LSP list (stack??) but you
will need to reinstall any third-party programs which added LSP's. These
may include VPN client programs, various McAfee privacy or network security
programs--things in those general areas, anyway.

System Restore should also have done the job for you--what happened?