Help with Malware on Daughters computer...

N

NewMan

Hi,

I have a 14 year old daughter that has her own computer. She has had
some problems with spyware and trojans. No biggie, I know how to get
rid of them.

She is running WinXP Pro, SP2 installed.

A couple of weeks ago I spent 2 days doing so. Today, I was trying to
look at some of the settings on her machine, and I was getting
pop-ups. malware, trojans, browser hi-jacks....

This situation is WAY out of hand!! Since day one my daughter has had
a "limited" account, and yet this pervaisve crap is still infecting
her computer.

I DO NOT need a method for cleaning it up. As I said, I know how to do
that. What I DO NEED is a way to PREVENT IT from getting near her
computer in the first place.

So... is there a real-time monitoring software I can load which will
spot and prevent all this junk from infecting her computer???

Please advise, I am getting fed up with this situation.
 
K

Kerry Brown

NewMan said:
Hi,

I have a 14 year old daughter that has her own computer. She has had
some problems with spyware and trojans. No biggie, I know how to get
rid of them.

She is running WinXP Pro, SP2 installed.

A couple of weeks ago I spent 2 days doing so. Today, I was trying to
look at some of the settings on her machine, and I was getting
pop-ups. malware, trojans, browser hi-jacks....

This situation is WAY out of hand!! Since day one my daughter has had
a "limited" account, and yet this pervaisve crap is still infecting
her computer.

I DO NOT need a method for cleaning it up. As I said, I know how to do
that. What I DO NEED is a way to PREVENT IT from getting near her
computer in the first place.

So... is there a real-time monitoring software I can load which will
spot and prevent all this junk from infecting her computer???

Please advise, I am getting fed up with this situation.

Education and rules with consequences are the only realistic solution. Tell
her you're tired of fixing her computer. Next time it needs cleaning of
malware tell her she will have to pay someone to do it. Here's some links
that will help you to educate her.

http://www.microsoft.com/athome/security/default.mspx

http://www.elephantboycomputers.com/page2.html#Basic_Security

http://www.securityfocus.com/columnists/220

http://www.cert.org/homeusers/HomeComputerSecurity/
 
J

Jim

NewMan said:
Hi,

I have a 14 year old daughter that has her own computer. She has had
some problems with spyware and trojans. No biggie, I know how to get
rid of them.

She is running WinXP Pro, SP2 installed.
Wonderful. Now tell use which AV product, which firewall, and which adware
prevention programs are running on the maladjusted computer. Unless there
are such programs running, you can expect to repeat the struggle at rather
frequent intervals.
Jim
 
N

NewMan

Wonderful. Now tell use which AV product, which firewall, and which adware
prevention programs are running on the maladjusted computer. Unless there
are such programs running, you can expect to repeat the struggle at rather
frequent intervals.
Jim

Nonton Anti-Virus, SpyBot S&D, AdAware, - now - Syware Blaster.

I am not using a software firewall, but we are behind a D-Link
DGL-4100 with "stealth" capability turned on, and fulll SPI, c/w NAT.

I suspect the addition of Spware Blaster will improve the situation
greatly.

I am also going to look into the education aspect as well as suggested
by another poster.
 
J

Jim

NewMan said:
Nonton Anti-Virus, SpyBot S&D, AdAware, - now - Syware Blaster.
Norton has a rather poor detection rate. However, it is very difficult to
remove, and I am still running it on my desktop. Nod32 is better.
I am not using a software firewall, but we are behind a D-Link
DGL-4100 with "stealth" capability turned on, and fulll SPI, c/w NAT.
NAT is no substitute for a software firewall. At least, use the one that
comes with SP2. I use ZA in addition to the NAT router.
I suspect the addition of Spware Blaster will improve the situation
greatly.

I am also going to look into the education aspect as well as suggested
by another poster.
Jim
 
N

NewMan

Norton has a rather poor detection rate. However, it is very difficult to
remove, and I am still running it on my desktop. Nod32 is better.

What version of Norton are you running? I can remove mine any time.
Only had the odd problem, but I also have the manual removal tools
too.

I will check the Nod32 out, thanks.
NAT is no substitute for a software firewall. At least, use the one that
comes with SP2. I use ZA in addition to the NAT router.

I thought that was turned on by default! I guess I should not ASSUME
such things! ;)
 
J

Jim

NewMan said:
What version of Norton are you running? I can remove mine any time.
Only had the odd problem, but I also have the manual removal tools
too.

I will check the Nod32 out, thanks.
I am running Norton 2005. Most of the time, just going to add/remove in the
control panel works. However, for whatever reason, this process does not
remove everything. Then, you need to use the program on the Symantec
website which applies to your version (Simnrt for me). I ran out of time on
my subscription before I tried to remove the thing, and I decided to put off
removal for a while.

Nod32 is not the usage hog that Norton is. In addition to that, it also has
a better detection rate.
I thought that was turned on by default! I guess I should not ASSUME
such things! ;)
It is supposed to be on by default, but you said that you are not using a
software firewall. As the Windows firewall is exactly that, it is logical
to conclude that you are not using the Windows firewall.Jim
 
B

Bruce Chambers

NewMan said:
Hi,

I have a 14 year old daughter that has her own computer. She has had
some problems with spyware and trojans. No biggie, I know how to get
rid of them.

She is running WinXP Pro, SP2 installed.

A couple of weeks ago I spent 2 days doing so. Today, I was trying to
look at some of the settings on her machine, and I was getting
pop-ups. malware, trojans, browser hi-jacks....

This situation is WAY out of hand!! Since day one my daughter has had
a "limited" account, and yet this pervaisve crap is still infecting
her computer.

I DO NOT need a method for cleaning it up. As I said, I know how to do
that. What I DO NEED is a way to PREVENT IT from getting near her
computer in the first place.

So... is there a real-time monitoring software I can load which will
spot and prevent all this junk from infecting her computer???

Please advise, I am getting fed up with this situation.


Neither adware nor spyware, collectively known as scumware,
magically install themselves on anyone's computer. They are almost
always deliberately installed by the computer's user, as part of some
allegedly "free" service or product.

While there are some unscrupulous malware distributors out there,
who do attempt to install and exploit malware without consent, the
majority of them simply rely upon the intellectual laziness and
gullibility of the average consumer, counting on them to quickly click
past the EULA in his/her haste to get the latest in "free" cutesy
cursors, screensavers, "utilities," and/or wallpapers.

If you were to read the EULAs that accompany, and to which the
computer user must agree before the download/installation of the
"screensaver" continues, most adware and spyware, you'll find that
they _do_ have the consumer's permission to do exactly what they're
doing. In the overwhelming majority of cases, computer users have no
one to blame but themselves.

There are several essential components to computer security: a
knowledgeable and pro-active user, a properly configured firewall,
reliable and up-to-date antivirus software, and the prompt repair (via
patches, hotfixes, or service packs) of any known vulnerabilities.

The weakest link in this "equation" is, of course, the computer
user. No software manufacturer can -- nor should they be expected
to -- protect the computer user from him/herself. All too many people
have bought into the various PC/software manufacturers marketing
claims of easy computing. They believe that their computer should be
no harder to use than a toaster oven; they have neither the
inclination or desire to learn how to safely use their computer. All
too few people keep their antivirus software current, install patches
in a timely manner, or stop to really think about that cutesy link
they're about to click.

Firewalls and anti-virus applications, which should always be used
and should always be running, are important components of "safe hex,"
but they cannot, and should not be expected to, protect the computer
user from him/herself. Ultimately, it is incumbent upon each and
every computer user to learn how to secure his/her own computer.

To learn more about practicing "safe hex," start with these links:

Protect Your PC
http://www.microsoft.com/security/protect/default.asp

Home Computer Security
http://www.cert.org/homeusers/HomeComputerSecurity/

List of Antivirus Software Vendors
http://support.microsoft.com/default.aspx?scid=kb;en-us;49500

Home PC Firewall Guide
http://www.firewallguide.com/

Scumware.com
http://www.scumware.com/


--

Bruce Chambers

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safety deserve neither liberty nor safety. -Benjamin Franklin

Many people would rather die than think; in fact, most do. -Bertrand Russell
 

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