Help with 'Hard Error' message

[Min]

Hi all,

I appreciate if anyone could help with the above..
One of our production server , suddenly, got this 'Hard Error' window pop-up
and SQL server on it stopped working, etc;
the server is windows2000 adv. server with SP4..

We ran the hard drive diagnostic from Dell and came out as no error on the
hard drives..
Could it be a software issue with Windows2000? and I like to see if there is
anyone having the same issue like us..and how to resolve this problem before
we go after Microsoft for support?

thanks in advance..
Min

 

[Dave Patrick]

Check Event Viewer for error details.

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Hi all,
|
| I appreciate if anyone could help with the above..
| One of our production server , suddenly, got this 'Hard Error' window
pop-up
| and SQL server on it stopped working, etc;
| the server is windows2000 adv. server with SP4..
|
| We ran the hard drive diagnostic from Dell and came out as no error on the
| hard drives..
| Could it be a software issue with Windows2000? and I like to see if there
is
| anyone having the same issue like us..and how to resolve this problem
before
| we go after Microsoft for support?
|
| thanks in advance..
| Min
|
|

 

[Min]

thanks Dave..but unfortunately, windows didn't log any event on this
issue..I was expecting to see something but there was nothing logged in all
events (the appl. and system events)

 

[Dave Patrick]

The files may be corrupt. The temporary fix;
You might try changing the file properties to "Overwrite as needed"

Then; Control Panel|Administrative Tools|Services|Event Log Service|General,
set the "Startup Type:" to "Disabled" restart the pc, then delete (or move)
the corrupt *.evt file(s) from %windir%\system32\config then set the Event
Log Service "Startup Type:" back to "Automatic", restart for effect.

The more permanent fix;
http://support.microsoft.com/default.aspx?scid=kb;en-us;829246&Product=win2000

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| thanks Dave..but unfortunately, windows didn't log any event on this
| issue..I was expecting to see something but there was nothing logged in
all
| events (the appl. and system events)