HELP -" Windows explorer...needs to close" error

[Guest]

My son infected our PC with W32.Loxbot.A [an AIM link virus]. He attempted
to remove it with Symantec and didn't tell me about it for a few days. Over
that time the system degraded. As I bumbled along trying to find out what
the problem was, the following condition has developed:
If we try to run anything from the desktop or the Start button launcher we
get a "Windows explorer has encountered a problem and needs to close error".
Press send or don't send and then Watson comes up and freezes the system. I
can successfully end Watson from Taskmanager and the system unfreezes. And
(significantly I think) I can successfully run any program from Taskmanager
so the OS per se is still okay...
Any suggestions will be appreciated.

 

[Guest]

At start up,tap the F8 key,select safe mode with networking,enter xp as
administrator,in user accounts,create new account,close out xp restart
computer.On restart open xp in new account,if all is ok,then delete old
account-its corrupted.You might also/after open task mgr,new task,type:
cmd In cmd type:Sfc /Scannow Install xp cd,exit the info page,when its
thru,
type:CHKDSK C: /F Agree to restart,then type:EXIT Restart computer,remove
cd.

 

[Gerry Cornell]

Dave

When dealing with a persistent virus / trojan you need to delete system
restore points and not use them as they will contain the virus and put
it
back into your system. Turn off System Restore until cleaning is
finished. Also run your anti-virus with updated definitions in safe
mode. Sometimes you need to run an anti-virus from a floppy and Trend
offer one that can be used.

Create a new folder named Sysclean (e.g., C:\Program files\Sysclean, or
just a desktop folder).
Download Sysclean.com (http://www.trendmicro.com/download/dcs.asp) and
place it in this folder.

Download the latest Controlled Pattern Release zip
(http://www.trendmicro.com/download/pattern.asp, e.g., lpt123.zip) and
extract its contents to the same folder. See the Readme text file for
additional instructions.

Delete Temporary Internet Files (IE Tools>Internet Options>General)
accepting the option to delete all offline content. Reboot and delete
contents of all TEMP folders and then your Recycle Bin.

Close all running programs including your anti-virus application, go
offline, and run Sysclean. For best results, do nothing with the machine
until the scan completes.

If the scan shows any infections in System Restore files and you're
running WinXP, create a new Restore Point
(Start>Programs>Accessories>System Tools>System Restore), then delete
all but the most recent Restore Point (Start>Programs>Accessories>System
Tools>Disk Cleanup>More options).

Work through the spyware removal programmes etc in turn in safe mode
until you get no results.

Afterwards, update your own anti-virus application and perform another
full system scan.

Finally run HijackThis and post the HijackThis log to the HijackThis
forum here:
http://aumha.net/

You will need to register with Aumha to be able to post.

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~

My son infected our PC with W32.Loxbot.A [an AIM link virus]. He
attempted
to remove it with Symantec and didn't tell me about it for a few days.
Over
that time the system degraded. As I bumbled along trying to find out
what
the problem was, the following condition has developed:
If we try to run anything from the desktop or the Start button
launcher we
get a "Windows explorer has encountered a problem and needs to close
error".
Press send or don't send and then Watson comes up and freezes the
system. I
can successfully end Watson from Taskmanager and the system unfreezes.
And
(significantly I think) I can successfully run any program from
Taskmanager
so the OS per se is still okay...
Any suggestions will be appreciated.