HELP!!!trouble sending e-mail/dialog box mayhem!

[evilLIE]

i'm trying to send a e-mail with pictures but as i click on send mail, a
window pop's up saying "a dailog box is open. close it and try again" so i
looked up what a dialog box is because i don't know too much about computers
and i learned it's what i reffered to as a "window" so i close the "window"
that just poped up with that message and see no other dialog boxes, as i go
to try to send again, the same thing i need to close a dialog box, there's no
other dialog box other than the one that keeps poping up when i try to send
the e-mail can someone please help?

 

[Roady [MVP]]

Which version of Outlook are we talking about here?
Start Word; does it ask you to put in your name and initials?

 

[evilLIE]

it says microsoft office outlook 2003, i'll be honest with you this computer
was given to my mom by my uncle so i really don't know how to use microsoft i
just learned how to make a file and it doesn't give me any other choice but
to send it through microsoft, and by word i assume you mean microsoft word
but i dont see it

 

[Roady [MVP]]

Start-> All Programs-> Microsoft Office-> Word
or
Start-> Run; winword.exe

My guess is that you've never started an Office application on that computer
before and entering your initials has become a "hidden" dialog. Starting
Word will prompt you to enter it.

 

[evilLIE]

i did what you told me to do but it didn't ask me for any thing it just has a
couple of tool bars "I guess that's what you would call them" on on the top
and bottom of the page and like a blank sheet of paper in the middle i'm sure
my uncle had used microsoft word when he had the computer but as for my mom
and i we have no idea how to use it

 

[evilLIE]

2003, and no it didn't ask for name or initials

Which version of Outlook are we talking about here?
Start Word; does it ask you to put in your name and initials?

 

[evilLIE]

2003 and no it didn't ask me for name or initials

Which version of Outlook are we talking about here?
Start Word; does it ask you to put in your name and initials?

 

[Roady [MVP]]

In Word choose Tools-> Options-> tab User Information. The top 2 fields are
filled in?

Did you always have this issue or were you able to send normally before?
What changed?
Does it work in Outlook Safe Mode?
Start-> Run; outlook.exe /safe

 

[evilLIE]

the top 2 fields are not filled in, i have never had to use this program
before so i don't know if it worked before, "windows cannot find
'outlook.exe/safe'

 

[Roady [MVP]]

When you filled them in, does the error go away now?

As for the other error message;
You forgot to put in a space between outlook.exe and /safe

 

[evilLIE]

i tried filling them in and no it didn't go away, i did however get
outlook.exe /safe opened but i can't find the button to send

 

[Shirley]

I am trying to delete e-mails that I tried to send that were too large - they
had pictures - and no matter how I try to delete from the Outbox, it won't
delete!!! What in heavens name do I have to do to get rid of
them???????????????

 

[evilLIE]

on the safe mode in the in box it has the message i wan't to send saying"the
file is ready to be sent with the following file or link attachments" goes on
to list the pic's i want to send, but i don't see a send button, on the
unsafe mode if i leave my mouse on the name of whom i want to send the
message to a little gray button appears with the option to send but on the
safe mode that doesn't happen, and i don't see any other send button