Help & Support Service won't start

[Guest]

Windows XP SP2. When trying to start the Help and Support Service, the
following error occurs:

Could not start Help and Support Service on local computer.
Error 126: The specified module could not be found.

How do I re-install files needed for this service?

 

[TaurArian [MS-MVP]]

Rebuild Help
http://windowsxp.mvps.org/rebuildhelp.htm

--

==================================
TaurArian [MS-MVP] 2005-2007 - Australia
==================================
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"Need more help? http://support.microsoft.com/?scid=ph;en-us;6527
(Links to web pages and MSKB Articles are posted for the purposes of keeping
the information current)


| Windows XP SP2. When trying to start the Help and Support Service, the
| following error occurs:
|
| Could not start Help and Support Service on local computer.
| Error 126: The specified module could not be found.
|
| How do I re-install files needed for this service?

 

[Guest]

Hi TaurArian

Have tried all the ways of reinstalling help and support that I can find, as
per Ramesh etc. All to no avail. Is there any way of finding what the missing
'specified' module is, in error 126?

I have a feeling that originally Help and Support stopped working after I
installed an old version of Visual C, since uninstalled, but the problem is
still there. Could it be due to an incompatible version of ODBC data sources?

I have all the essential updates installed and would rather live with no
help and support at this stage, rather than do a complete rebuild.

Any advice appreciated.

AH

 

[Ramesh, MS-MVP]

Hi AH,

Try this method:

Click Start, Run and type "%systemroot%\inf". Right-click the file
PCHealth.inf file and choose "Install". Insert your XP CD when prompted. If
you have Service Pack 2 installed, be sure to point to the
%Windir%\i386\ServicePackFiles folder, or insert your slipstreamed XP CD (if
available).

If that does not help, run "SFC /SCANNOW", which will restore missing system
files.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi TaurArian

Have tried all the ways of reinstalling help and support that I can find, as
per Ramesh etc. All to no avail. Is there any way of finding what the
missing
'specified' module is, in error 126?

I have a feeling that originally Help and Support stopped working after I
installed an old version of Visual C, since uninstalled, but the problem is
still there. Could it be due to an incompatible version of ODBC data
sources?

I have all the essential updates installed and would rather live with no
help and support at this stage, rather than do a complete rebuild.

Any advice appreciated.

AH