help please

G

Guest

Hi
when ever i open my download folder or try to play music/video files i
get this Microsoft windows com surrogate has stopped working a problem caused
the program to stop working correctly.windows will close the program and
notify you if a solution is available. one i close it i get this problem
caused by ffdshow codec does anyone know where i a find a ffdshow codec to
d/l it? and is there any why i should install it?

thank you
 
C

Chad Harris

Hi Brad--

You don't need to find a download and install it, and chances are you
couldn't get it registered anyway. Try running SFC to fix this problem. If
that doesn't work, and you have a DVD try Startup Repair or a Repair
install, and if not, try System Restore:

***SFC as a Remedy***:

SFC or System File Checker is a bit like the spare tire in your car or a
backup battery I suppose. In Vista of course, they have changed it somewhat
and come up with a new name--Redmond stands for name it something different
twice a year and now it's part of WRP or Windows Resource Protection. It
scans protected resources including thousands of files, libraries, critical
folders, and essential registry keys, and it replaces those that are
corrupted with intact ones. It fixes a lot of problems in Windows XP, OE,
Windows Vista, Win Mail, IE6, and on Vista or if it is installed on XP, IE7.
It protects these things from changes by any source including
administrators, by keeping a spare of most of them.


How to Run SFC:

Type "cmd" into the Search box above the Start Button>and when cmd comes up
at the top of the Start menu>right click cmd and click "run as Admin" and
when the cmd prompt comes up at the cmd prompt type "sfc /scannow" no quotes
and let it run. This may fix things quite a bit. It replaces corrupt files
with intact ones, if you're not familiar with it.

***Startup Repair from the Vista DVD***

How to Use The Vista DVD to Repair Vista (Startup Repair is misnamed by the
Win RE team and it can be used to fix many Vista components even when you
***can boot to Vista):

http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

If you elect to run Startup repair from the Vista DVD (it can fix major
components in Vista--I've verified this many many times; it's good for more
than startup problems, and the Win RE team simply screwed up when they named
it not understanding its full functionality):

Startup Repair will look like this when you put in the Vista DVD:

http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png

You run the startup repair tool this way (and system restore from here is
also sometimes effective):

http://support.microsoft.com/kb/925810/en-us

How To Run Startup Repair In Vista Ultimate (Multiple Screenshots)
http://www.windowsvista.windowsreinstall.com/vistaultimate/repairstartup/index.htm

It will automatically take you to this on your screen:

http://www.vistaclues.com/wp-content/uploads/2006/12/click-repair-your-computer.png

That will allow you to go to the Vista setup that has a Repair link on
thelower left corner>click it and then you'll see a gray backgrounded list
and I want you to click Startup Repair from it and follow the directions.

The gray screen after you click the first link in the above pic will look
like this:

http://www.windowsreinstall.com/winvista/images/repair/staruprepair/Image17.gif

Click Startup Repair, the link at the top and after it scans>click OK and
let it try to repair Vista. It will tell you if it does, and if it
doesn't, try System Restore from the Recovery Link on the DVD. If these
don't work booting into Safe Mode by tapping the F8 key and using System
Restore from one of the safe modes besides VGA may work. That means you
have the option to try 4 different safe modes to get to system restore, (one
from the Recovery link on the DVD) and sometimes one will work when the
others won't.


You could also try a Repair Install with Vista which is done exactly the
same way as in XP:

***Repair Install Steps*** (can be used for Vista) MVP Doug Knox
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

Good luck,

CH
 
R

Rogue

This is a known issue with the FFDshow codec, which is installed with some
codec packs.

You can go to the "Problems Reports and Solutions" module (just type "pr re"
without the quotes at the start menu search bar), then check "view problem
history" on the left and check out the problem. The solution that it points
you to (at the sourceforge site) will allow you to use a more recent stable
beta build, which solved the problem on a computer I looked at.

I don't usually recommend beta products, but, then again it's nice to know
the option is there that fixes the problem, and so far the problem that I
was fixing (AVI files that I created spontaneously stopped playing audio,
even though it showed video)

It will also, incidentally stop random crashes of the same kind in Windows
Media Player and Windows Movie Maker, and more obscurely, out and out
crashes when you attempt to do a conversion on Windows Media Encoder.
 
G

Guest

Hi Rogue

sorry abut this can you please tell me where to look on windows
vista community for problems reports and solutions module? i can not find it

thank you
 

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