help no ip address

[Robert]

my Windows xp pro suddenly stopped connecting to the internet
on broadband
the problem is thers is no ip address
when running ipconfig it gives value 0000 for ip address
what could have gone wrong, virus?
and can anyone help me solve the problem
thanks

 

[Robert L [MS-MVP]]

this may help. quoted from http://www.ChicagoTech.net
Why the ipconfig shows 0.0.0.0 ip even you have assigned a static ip

Question: I have assigned a static ip, subnet to the computer, but the
ipconfig shows IP address is 0.0.0.0 and subnet mask 0.0.0.0.. Why?

Answer: An existing IP address on the network has the same IP address. You
may use tracert ip, WINS and DNS records to find out another computer using
the same IP.

If your laptop users frequently disconnect from one network segment and
reconnect to another network segment, they may not be able to access the
second network. Resolution will be run ipconfig /registerdns.
--
For more and other information, go to http://www.ChicagoTech.net


Don't send e-mail or reply to me except you need consulting services.
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Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN, Anti-Virus, Tips & Troubleshooting on
http://www.ChicagoTech.net
Networking Solutions, http://www.chicagotech.net/networksolutions.htm
VPN Solutions, http://www.chicagotech.net/vpnsolutions.htm
VPN Process and Error Analysis, http://www.chicagotech.net/VPN process.htm
VPN Troubleshooting, http://www.chicagotech.net/vpn.htm
This posting is provided "AS IS" with no warranties.

 

[Guest]

You are most likely configured to use DHCP (automatic I.P adress).
Got to a DOS prompt and type:

IPCONFIG /RENEW

Do you get an error message ?

Regards,

Tim H