help - laptop not retaining wireless config

[charles]

I have 2 new laptops from Dell here. They are new and identical
machines with XP Home installed.

One of them wirelessly connects with no problems. The other one does
not connect. On every reboot it will:

1 - come up with WZCSVC service stopped even though it is set on
Automatic. If I start it manually it starts OK.

2 - in the "Wireless Network Connection Properties" tab for Wireless
Networks, the checkbox to "Use Windows to configure..." is unchecked.
If I check it then everything is OK and the machine connects to the
network.

What can be preventing the service and config options from coming up
properly? Everything is working fine on the other "identical" machine.
I've checked every autorun slot I can see (using Sysinternals'
autoruns program) and find no difference.

I've got to deliver these machines and this is driving me crazy.
Thanks for any info.

 

[Dave Patrick]

Probably timing. Check Event viewer for errors.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
|I have 2 new laptops from Dell here. They are new and identical
| machines with XP Home installed.
|
| One of them wirelessly connects with no problems. The other one does
| not connect. On every reboot it will:
|
| 1 - come up with WZCSVC service stopped even though it is set on
| Automatic. If I start it manually it starts OK.
|
| 2 - in the "Wireless Network Connection Properties" tab for Wireless
| Networks, the checkbox to "Use Windows to configure..." is unchecked.
| If I check it then everything is OK and the machine connects to the
| network.
|
| What can be preventing the service and config options from coming up
| properly? Everything is working fine on the other "identical" machine.
| I've checked every autorun slot I can see (using Sysinternals'
| autoruns program) and find no difference.
|
| I've got to deliver these machines and this is driving me crazy.
| Thanks for any info.
|
|

 

[charles]

Probably timing. Check Event viewer for errors.

Thank you Dave. The event log showed EAPOL errors but I think I've
finally tracked the problem and resolved it.

For posterity:

Going into device manager, the (only) difference was in Network
Adapters/1370 WLAN PCI card/Properties/Advanced/Manage Wireless
Settings. Setting this item to Disabled fixed the problem.

Of course, I had gone through these at least 2x along with all the
other (unknown big number) settings before seeing this.

Thanks again.

 

[Dave Patrick]

You're welcome.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Thank you Dave. The event log showed EAPOL errors but I think I've
| finally tracked the problem and resolved it.
|
| For posterity:
|
| Going into device manager, the (only) difference was in Network
| Adapters/1370 WLAN PCI card/Properties/Advanced/Manage Wireless
| Settings. Setting this item to Disabled fixed the problem.
|
| Of course, I had gone through these at least 2x along with all the
| other (unknown big number) settings before seeing this.
|
| Thanks again.
|