Help, Help, Help

[skip]

I was helping a friend of mine with her PC. Bad shape. I had to order
the Win XP SP2 Cd to get it to load on her system. She was swollen
with adware/spyware and a few trojans. Before I started anything, I
did a Restore backup,and a reg back up.
We got her system all cleaned all update files, removed all the
viruses, and spyware/adware
I thought I had deleted the reg backup file, but must have somehow
activated ( probably not paying attention) anyway the same is
crashing. It keeps going into a memory dump. I couldn't get back to
normal windows, so I went to the safe mode and thought that if I just
restarted the reg back up file, at least I had a good starting point.
For some reason that didn't help, so I tried to go to the restore
progam but I can't get the help screen to come up.
Other then doing a complete reload of windows, can anyone else come up
with some possible fixes, maybe something to do with the Win xp CD?I
told her I would try and get the PC back to her by Monday with no or
verly lost of what she has.

Help , Please Help.

Dan (Still going in circles)

 

[Tom]

I was helping a friend of mine with her PC. Bad shape. I had to order
the Win XP SP2 Cd to get it to load on her system. She was swollen
with adware/spyware and a few trojans. Before I started anything, I
did a Restore backup,and a reg back up.
We got her system all cleaned all update files, removed all the
viruses, and spyware/adware
I thought I had deleted the reg backup file, but must have somehow
activated ( probably not paying attention) anyway the same is
crashing. It keeps going into a memory dump. I couldn't get back to
normal windows, so I went to the safe mode and thought that if I just
restarted the reg back up file, at least I had a good starting point.
For some reason that didn't help, so I tried to go to the restore
progam but I can't get the help screen to come up.
Other then doing a complete reload of windows, can anyone else come up
with some possible fixes, maybe something to do with the Win xp CD?I
told her I would try and get the PC back to her by Monday with no or
verly lost of what she has.

Help , Please Help.

Dan (Still going in circles)

Try doing a repair install (if she has the installation disk).
http://michaelstevenstech.com/XPrepairinstall.htm

 

[Mike Hall \(MS-MVP\)]

A Windows 'System restore' is not the best course of action when dealing
with virus/trojan/worm infections because they can get into the restore
points.. as the other reply suggests, try a repair install..

 

[skip]

Ok, I tried to do the repair job, and it worked to some extent,
however, I keep getting the checkdisk and once I do boot up I am
getting a message that the atl.dll file is bad. I looked at the file
and it is located in the system 32 directory with 0 bits. Is there a
way to replace it with a good file?
Thanks for the help. At least we are almost back to where we were
before the explosion of the virus....

I was helping a friend of mine with her PC. Bad shape. I had to order
the Win XP SP2 Cd to get it to load on her system. She was swollen
with adware/spyware and a few trojans. Before I started anything, I
did a Restore backup,and a reg back up.
We got her system all cleaned all update files, removed all the
viruses, and spyware/adware
I thought I had deleted the reg backup file, but must have somehow
activated ( probably not paying attention) anyway the same is
crashing. It keeps going into a memory dump. I couldn't get back to
normal windows, so I went to the safe mode and thought that if I just
restarted the reg back up file, at least I had a good starting point.
For some reason that didn't help, so I tried to go to the restore
progam but I can't get the help screen to come up.
Other then doing a complete reload of windows, can anyone else come up
with some possible fixes, maybe something to do with the Win xp CD?I
told her I would try and get the PC back to her by Monday with no or
verly lost of what she has.

Help , Please Help.

Dan (Still going in circles)

Dan (Still going in circles)

 

[Jim Macklin]

ati.dll is the graphic drivers, update your graphics
drivers. One way to do this is to uninstall the graphics
card using device manager and reboot.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.


message | Ok, I tried to do the repair job, and it worked to some
extent,
| however, I keep getting the checkdisk and once I do boot
up I am
| getting a message that the atl.dll file is bad. I looked
at the file
| and it is located in the system 32 directory with 0 bits.
Is there a
| way to replace it with a good file?
| Thanks for the help. At least we are almost back to where
we were
| before the explosion of the virus....
|
|
|
|
| On Sat, 05 Mar 2005 21:56:58 GMT, skip
|
| >I was helping a friend of mine with her PC. Bad shape. I
had to order
| >the Win XP SP2 Cd to get it to load on her system. She
was swollen
| >with adware/spyware and a few trojans. Before I started
anything, I
| >did a Restore backup,and a reg back up.
| >We got her system all cleaned all update files, removed
all the
| >viruses, and spyware/adware
| >I thought I had deleted the reg backup file, but must
have somehow
| >activated ( probably not paying attention) anyway the
same is
| >crashing. It keeps going into a memory dump. I couldn't
get back to
| >normal windows, so I went to the safe mode and thought
that if I just
| >restarted the reg back up file, at least I had a good
starting point.
| >For some reason that didn't help, so I tried to go to the
restore
| >progam but I can't get the help screen to come up.
| >Other then doing a complete reload of windows, can anyone
else come up
| >with some possible fixes, maybe something to do with the
Win xp CD?I
| >told her I would try and get the PC back to her by Monday
with no or
| >verly lost of what she has.
| >
| >Help , Please Help.
| >
| >Dan (Still going in circles)
|
|
| Dan (Still going in circles)

 

[Sharon F]

Ok, I tried to do the repair job, and it worked to some extent,
however, I keep getting the checkdisk and once I do boot up I am
getting a message that the atl.dll file is bad. I looked at the file
and it is located in the system 32 directory with 0 bits. Is there a
way to replace it with a good file?
Thanks for the help. At least we are almost back to where we were
before the explosion of the virus....

[21 quoted lines suppressed]

Dan (Still going in circles)

Delete the file. Windows File Protection should replace it with a "good"
copy from .\%windir%\ServicePackFiles\i386\. If it doesn't, find and copy
the file to the system32 folder.

 

[Sharon F]

ati.dll is the graphic drivers, update your graphics
drivers. One way to do this is to uninstall the graphics
card using device manager and reboot.

Psst, Jim. Clean your glasses and/or monitor

 

[Jim Macklin]

I really need a new monitor.


| On Sun, 6 Mar 2005 14:37:20 -0600, Jim Macklin wrote:
|
| > ati.dll is the graphic drivers, update your graphics
| > drivers. One way to do this is to uninstall the
graphics
| > card using device manager and reboot.
|
| Psst, Jim. Clean your glasses and/or monitor
|
| --
| Sharon F
| MS-MVP ~ Windows Shell/User

 

[skip]

Sharon, Jim
Thanks for the help, that did take care of my video problem also.
Right now I am trying to run an anti-virus program on the system. For
some reason it has been coming up saying that the product key is not
valid. That I know is valid. I tried to change it to back to what it
should be but I went into a memory dump. I figure if I can get rid of
the viruses, I should be able to fix the other problems. I am still
hoping not to have to do a complete wipe out and reload.

Ok, I tried to do the repair job, and it worked to some extent,
however, I keep getting the checkdisk and once I do boot up I am
getting a message that the atl.dll file is bad. I looked at the file
and it is located in the system 32 directory with 0 bits. Is there a
way to replace it with a good file?
Thanks for the help. At least we are almost back to where we were
before the explosion of the virus....

[21 quoted lines suppressed]

Dan (Still going in circles)

Delete the file. Windows File Protection should replace it with a "good"
copy from .\%windir%\ServicePackFiles\i386\. If it doesn't, find and copy
the file to the system32 folder.

Dan (Still going in circles)

 

[Colin Barnhorst]

Which virus program?

--
Colin Barnhorst [MVP Windows - Virtual Machine]
(Reply to the group only unless otherwise requested)

Sharon, Jim
Thanks for the help, that did take care of my video problem also.
Right now I am trying to run an anti-virus program on the system. For
some reason it has been coming up saying that the product key is not
valid. That I know is valid. I tried to change it to back to what it
should be but I went into a memory dump. I figure if I can get rid of
the viruses, I should be able to fix the other problems. I am still
hoping not to have to do a complete wipe out and reload.

Ok, I tried to do the repair job, and it worked to some extent,
however, I keep getting the checkdisk and once I do boot up I am
getting a message that the atl.dll file is bad. I looked at the file
and it is located in the system 32 directory with 0 bits. Is there a
way to replace it with a good file?
Thanks for the help. At least we are almost back to where we were
before the explosion of the virus....




On Sat, 05 Mar 2005 21:56:58 GMT, skip

[21 quoted lines suppressed]


Dan (Still going in circles)

Delete the file. Windows File Protection should replace it with a "good"
copy from .\%windir%\ServicePackFiles\i386\. If it doesn't, find and copy
the file to the system32 folder.

Dan (Still going in circles)

 

[skip]

I can't say for sure, I know at least one and that is win32.hybris.b
I am now running an antivirus program to see how many more viruses
there are. This is one sick puppy..

Which virus program?

Dan (Still going in circles)

 

[Colin Barnhorst]

What Antivirus program are you using? Norton, AVG, McAffee, other?

 

[skip]

antidote. The pc wouldn't let me load any a/v's. I had the Grisoft
AVG program, but everytime I tried to load it, it went all the way
through to the end and then gave me an error that a file was corrupt
or bad. The file always changed when I was trying to reload.

What Antivirus program are you using? Norton, AVG, McAffee, other?

Dan (Still going in circles)

 

[Sharon F]

I really need a new monitor.

You rarely make mistakes like that so figured something was up. Sounds like
it is time to do some shopping. Hope that you find what you want at a
reasonable price.

 

[Colin Barnhorst]

Just as a check, what happens when you go to
http://us.mcafee.com/?wt.mc.n=us_us_learnmore_home&wt.mc_t=int_pro_hom&cid=10348
and do the free scan (lower left of page)?

 

[Jim Macklin]

Thanks for the comment. Truth is I was really tired and the
eyes just saw ati because that is what I expected to see.


--
The people think the Constitution protects their rights;
But government sees it as an obstacle to be overcome.


| On Sun, 6 Mar 2005 15:53:45 -0600, Jim Macklin wrote:
|
| > I really need a new monitor.
|
| You rarely make mistakes like that so figured something
was up. Sounds like
| it is time to do some shopping. Hope that you find what
you want at a
| reasonable price.
|
| --
| Sharon F
| MS-MVP ~ Windows Shell/User

 

[skip]

I don't know, this PC doesn't have a NIC. I am not sure how the owner
gets on line, but she does use cable and I only have DSL. I may put a
modem card in just long enough to go on line and do a quick check
anyway.
Thanks for the help.

Just as a check, what happens when you go to
http://us.mcafee.com/?wt.mc.n=us_us_learnmore_home&wt.mc_t=int_pro_hom&cid=10348
and do the free scan (lower left of page)?

Dan (Still going in circles)