P
pdmarks11
Big problem: I can no longer open Office documents or URLs from either
Window Explorer or Outlook. (Think about how often you do this every
day!)
- From Windows Explorer it hangs (2-3 mins) then fails with: "there was
a problem sending the command to the program".
- From Outlook (shortcuts, URLs) it hangs (2-3 mins) then eventually
opens
Outside of Office/Windows Explorer, it works fine:
- Copy+pasting URLs directly to IE works fine;
- opening documents from File->Open in any Office document works fine.
What is the source of this "launching" behaviour and can it be reset to
the Windows default somehow?
Microsoft.com/support has no answers. I have tried the following based
on similar problems in newsgroup postings, with no help:
- I disabled and exited firewall (ZoneAlarm) and antivirus (CA eTrust).
I also confirmed that 127.0.0.1 and 0.0.0.0 were already "trusted
networks" in ZoneAlarm.
- I used "Detect and Repair" from Word and Outlook
- I ran a complete virus scan with new signatures
- I ran a complete MS AntiSpyware scan, cleaned two minor offenders,
and rebooted
- Removed COM add-in from Outlook (Google search) and rebooted
This began last week and continues. I'm running Windows XP Pro SP2,
Office 2003, IE 6.0
Window Explorer or Outlook. (Think about how often you do this every
day!)
- From Windows Explorer it hangs (2-3 mins) then fails with: "there was
a problem sending the command to the program".
- From Outlook (shortcuts, URLs) it hangs (2-3 mins) then eventually
opens
Outside of Office/Windows Explorer, it works fine:
- Copy+pasting URLs directly to IE works fine;
- opening documents from File->Open in any Office document works fine.
What is the source of this "launching" behaviour and can it be reset to
the Windows default somehow?
Microsoft.com/support has no answers. I have tried the following based
on similar problems in newsgroup postings, with no help:
- I disabled and exited firewall (ZoneAlarm) and antivirus (CA eTrust).
I also confirmed that 127.0.0.1 and 0.0.0.0 were already "trusted
networks" in ZoneAlarm.
- I used "Detect and Repair" from Word and Outlook
- I ran a complete virus scan with new signatures
- I ran a complete MS AntiSpyware scan, cleaned two minor offenders,
and rebooted
- Removed COM add-in from Outlook (Google search) and rebooted
This began last week and continues. I'm running Windows XP Pro SP2,
Office 2003, IE 6.0