Hard drive failure imminent?

S

shempmcgurk

I'm freaking out. For the past three weeks, whenever I restart my
computer (and sometimes it will just automatically reboot itself) as
the XP system comes on I get this really scary message that says
something to the effect that 'hard drive failure is imminent;
immediately back up your data that's on your hard drive'.

Well, I'm not too worried about backing stuff up which I do (I also
have one of those automatic services that does it every few minutes
over the internet)....but I don't know what to do about this imminent
failure of my hard drive.

Should I go out and buy a new hard drive? Is it really in danger (my
computer is about 3 1/2 years old) or could these alerts be a result of
something else (maybe a virus?)?

What does it cost for the (1) hard drive; and (2) for the labor to
install it?

Help!
 
R

Richard Urban

Believe the message! It is generated from within the diagnostic circuitry
within the hard drive itself.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
B

Bruce Chambers

I'm freaking out. For the past three weeks, whenever I restart my
computer (and sometimes it will just automatically reboot itself) as
the XP system comes on I get this really scary message that says
something to the effect that 'hard drive failure is imminent;
immediately back up your data that's on your hard drive'.


So why have you waited 3 weeks to ask?

Well, I'm not too worried about backing stuff up which I do (I also
have one of those automatic services that does it every few minutes
over the internet)....but I don't know what to do about this imminent
failure of my hard drive.


Having seen the same error, I can only say: "Back up your data
daily until you replace that drive."

On those machines I on which I've seen those S.M.A.R.T. warnings,
catastrophic hard drive failures invariably followed. Some hard
drives lasted for a few days after the warnings first appeared, one
lasted months, and some lasted only minutes. I suppose the one that
lasted months could be considered a false alarm, as months hardly
translate to "imminent," but, on the whole, I'd suggest you take the
warnings seriously.

Should I go out and buy a new hard drive?

Yes.

Is it really in danger ....
Yes.

(my
computer is about 3 1/2 years old)


Irrelevant. Hardware can fail at any time.

or could these alerts be a result of
something else (maybe a virus?)?


No.


What does it cost for the (1) hard drive; and (2) for the labor to
install it?

Depends on what specific hard drive you purchase and who you pay to
install it. However, a 3½ year old hard drive should still be under
warranty (most hard drives are warranted for 5 years); contact it's
manufacturer - *not* the PC assembler.


--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH
 
J

jopa66

The S.M.A.R.T. (Self-Monitoring Analysis and Reporting Technology) system
monitors hard drives and warns of impending failures before they happen by
allowing the computer to talk to the hard drive and ask how it's doing. By
measuring various performance parameters, advanced diagnostics monitor the
internal operations of a drive and provide an early warning for many types
of potential problems. When a potential problem is detected, the drive can
be repaired or replaced before any data is lost.

The short answer is YES - replace the drive!

Seagate and Western Digital usually make good products. You can purchase
hdd's that hold well over 100gb for under $100 nowadays. They are not
difficult to install but, if unfamiliar you may want to have a local guru or
computer shop do the job. If done BEFORE the failure, they likely can GHOST
your old drive to the new with no loss of data.

You are wise to ask the question in the community. Post back and let us know
how you made out.
 
S

shempmcgurk

jopa66 said:
The S.M.A.R.T. (Self-Monitoring Analysis and Reporting Technology) system
monitors hard drives and warns of impending failures before they happen by
allowing the computer to talk to the hard drive and ask how it's doing. By
measuring various performance parameters, advanced diagnostics monitor the
internal operations of a drive and provide an early warning for many types
of potential problems. When a potential problem is detected, the drive can
be repaired or replaced before any data is lost.

The short answer is YES - replace the drive!

Seagate and Western Digital usually make good products. You can purchase
hdd's that hold well over 100gb for under $100 nowadays. They are not
difficult to install but, if unfamiliar you may want to have a local guru or
computer shop do the job. If done BEFORE the failure, they likely can GHOST
your old drive to the new with no loss of data.



Do you think my local Best Buy or Compuserve (where I bought my
computer) could do the job?
 
J

jopa66

Do you think my local Best Buy or Compuserve (where I bought my
computer) could do the job?

In this technical age of computers, e-mail and instant messaging - sometimes
we still need to use the old fashioned way of using the telephone. <g> Just
trying to be funny. - Give them a call, shop around if you like. Any
reputable computer store can do this for you.
 
B

Bruce Chambers

Do you think my local Best Buy or Compuserve (where I bought my
computer) could do the job?


Possibly, but the odds are against you. The big box stores like
Circuit City and/or Best Buy are probably about the worst places in the
world from which to buy a computer. The sales staff is woefully
ignorant of what a given computer's capabilities are, and the after sale
tech support is simply horrendous.



--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH
 
K

Ken Blake, MVP

Do you think my local Best Buy or Compuserve (where I bought my
computer) could do the job?


Compuserve? Do you mean CompUSA?

If it were me, I wouldn't trust anybody at any of the big electronics stores
like these to do *anything* to my computer. These stores hire people for
their willingness to accept low wages, not for their computer skills.

If you don't have a skilled friend to help you, I would much rather go to a
small independent computer shop than Best Buy, CompUSA, Circuit City, etc.
 
D

DanS

install it. However, a 3½ year old hard drive should still be under
warranty (most hard drives are warranted for 5 years); contact it's
manufacturer - *not* the PC assembler.

Not true.

Most retail packaged HD's are warranteed for 1 year. It used to be 3.

Additionally, HD manufacturer's typically don't warranty an OEM HD. If the
PC was purchased from Dell, it is the Dell warranty that covers the HD.

And believe me, they (manufacturers) know what drives are sold as what.
 
B

Bruce Chambers

DanS said:
Not true.

You need to shop around a bit more, than.
Most retail packaged HD's are warranteed for 1 year. It used to be 3.

Additionally, HD manufacturer's typically don't warranty an OEM HD. If the
PC was purchased from Dell, it is the Dell warranty that covers the HD.

The drive warranty is is valid regardless. I've never had any trouble
getting a hard drive manufacturer to replace a fail hard drive that came
installed in OEM PCs.





--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH
 
D

DanS

You need to shop around a bit more, than.


The drive warranty is is valid regardless. I've never had any
trouble
getting a hard drive manufacturer to replace a fail hard drive that
came installed in OEM PCs.

I do see that some drive warranty policies have changed. I haven't
shopped around in a while. Maybe I'll be trying a Seagate next.

I have had problems replacing them though in a company IT department. One
specific case was a Toshiba laptop that was 1 yr and 1 month old when the
HD crapped out. Contacting Seagate about the drive which had a 3 year
warranty if I would have bought it personally, resulted in their refusal
to replace it because they did not sell me that drive, Toshiba did. And
the Toshiba warranty was 1 year. Argh.

You can even go to their sites and enter the serial number of the drive
and it will tell you the status of the warranty on that particular drive.
I would have tried it, but no bare drives laying around to see if it
worked

Regarding OEMs....

From the Maxtor site....

'The limited, non-transferable warranty on products sold through an
Original Equipment Manufacturer (OEM) is extended only to the OEM
that purchases the products directly from Maxtor or Quantum.
Therefore, owners of OEM manufactured equipment containing a Maxtor
or Quantum product must contact the OEM or the place of purchase for
warranty service.'

At the Seagate site....

Q: 'Why do I have to go back to my place of purchase to return a
drive that was sold as a system component?'

A: 'Seagate sells many drives to direct customers who use them as a
computer system component. In these cases, the Limited Warranty only
extends to Seagate's direct customers and is not assignable or
transferable. You must contact your place of purchase for warranty
support.'

WD....

'All Western Digital-branded retail hard drive kits, with the
exception of WD Raptor drives, carry a Standard Warranty period of
one (1) year unless indicated otherwise on the package. Western
Digital-branded WD Raptor retail hard drive kits carry a Standard
Warranty Period of five (5) years.'

'If your Product was purchased as a component integrated within a
system by a system manufacturer, no limited warranty is provided by
WD. Please contact the place of purchase or the system manufacturer
directly for warranty service.'


Additionally, OEM hard-drives (not retail packaged) sold at computer
fairs, thru E-Bay, Price-Watch, even local computer shops, out of a bulk-
package's of however many, that are intended to be to installed in OEM
systems, but are sold to individuals instead, are considered 'gray
market' and carry no mfg warranty. A lot of them say 30-day warranty. I
also saw one that was 7-day Exchange Only, but you could buy the one year
for $16.

From what I read, it seems as if the warranty for the OEM drive's are
assigned to the OEM, which then warranties them in your system for
however long they want to.

The WD warranty on retail is 1 year. In the section at WD regarding OEMs
warranty coverage, some 3 years, and some 5, to the OEM. There was a pro-
rating chart....

1st Year = 100%
2nd Year = 75%
3rd Year = 50%
4th Year = 25%
5th Year = 10%

So for an OEM to warranty the HD for more than a one year period would
cost them money in this case. Hence the one-year warranty on the drive in
the Toshiba laptop instead of the 3 year the retail packaged one would
have had.

I'm sure all mfg's are similar.
 
C

coal_brona

Greetings,


Actually, I suppose you still backup your data. Using some powerful
tools like Disk Image it is really easy, so later you won't regret
doing it. The tool is included into a mighty package for work with
data, Active@ Boot Disk. That is a really awesome one, you should
really give it a try.

http://www.ntfs.com/boot-disk.htm
 

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