GTA San Andreas

[Guest]

Have been playing the brilliant GTA San Andreas for about a week now (ever
since its release) but this afternoon it has just halted and frozen the
computer with a blue screen. This happens at any time from one minute into
the game up to an hour but, confusingly, has only started to happen today
after a weeks solid trouble-free gaming?!
On resetting the system a little window pops up with a message saying that
Windows has recovered from a serious error and has written a log file file to
my TEMP directory. What do I do with that information?
Nothing else seems amiss with my system and all drivers etc. seem to be up
to date.
Any hints?

 

[Jimmy S.]

Hi Krasha,

Since that problem just started happening recently, try a System Restore.

How to use Windows XP System Restore:
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


| Have been playing the brilliant GTA San Andreas for about a week now (ever
| since its release) but this afternoon it has just halted and frozen the
| computer with a blue screen. This happens at any time from one minute into
| the game up to an hour but, confusingly, has only started to happen today
| after a weeks solid trouble-free gaming?!
| On resetting the system a little window pops up with a message saying that
| Windows has recovered from a serious error and has written a log file file to
| my TEMP directory. What do I do with that information?
| Nothing else seems amiss with my system and all drivers etc. seem to be up
| to date.
| Any hints?
|

 

[Guest]

Okay. I got home and tried the System Restore back to a few days ago (a while
before the blue screen problem) and played for over an hour before it did it
again!

Obviously I was several game saves back and playing 'forward' again but for
some reason there I was staring at a blue screen.

I've sent a error log to Rockstar Games but have yet to receive a reply.

Anything else I might try?

Ta,

Graham

 

[Jimmy S.]

Hi Krasha,

Is the crash occurring in the same place in the game as before?
If so, then Rockstar might have a game update to correct the
issue, or you might be able to find a saved game online from
another player who's reached just beyond the crash point.

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| Okay. I got home and tried the System Restore back to a few days ago (a while
| before the blue screen problem) and played for over an hour before it did it
| again!
|
| Obviously I was several game saves back and playing 'forward' again but for
| some reason there I was staring at a blue screen.
|
| I've sent a error log to Rockstar Games but have yet to receive a reply.
|
| Anything else I might try?
|
| Ta,
|
| Graham

 

[Guest]

Thought I'd solved it by re-loading a few drivers because last night and for
an hour this morning it ran with no problems but has just conked out again
with a blue screen.
I can't see that there is anything similar in the game that causes any of
the crashes - it can be a little as a minute into the game or a couple of
hours. I usually have time to play a bit further each time and save the game
again.

Does it help if I attach the Windows error file that is created?

I'm still waiting for a reply from Rockstar.

Thanks for any help

Graham

 

[Jimmy S.]

Hi Krasha,

The following applies to most games in general, and not just to the games that
may be listed in the KB Article referred to in this post.

SYMPTOMS:

When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
following symptoms:

..The game stops responding.
..The game quits unexpectedly.
..The computer restarts unexpectedly.

Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
<Game Name>has encountered a problem and needs to close.

RESOLUTION:

Method 1: Restart your computer by using a clean boot procedure
Method 2: Remove and Reinstall the Game
Method 3: Adjust graphics hardware acceleration
Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
Method 5: Temporarily disable the sound card in Windows
Method 6: Lower sound acceleration
Method 7 : Download and install the most recent version of DirectX
Method 8: Update your video driver
Method 9: Update your sound driver
Method 10: Scan your computer for viruses
Method 11: Remove spyware
Method 12: Install the latest VIA chipset drivers
Method 13: Create a new user account in Windows XP
Method 14: Change the compatibility setting

Detailed instructions and video clips are published at:
http://support.microsoft.com/?scid=kb;en-us;303032

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________



| Thought I'd solved it by re-loading a few drivers because last night and for
| an hour this morning it ran with no problems but has just conked out again
| with a blue screen.
| I can't see that there is anything similar in the game that causes any of
| the crashes - it can be a little as a minute into the game or a couple of
| hours. I usually have time to play a bit further each time and save the game
| again.
|
| Does it help if I attach the Windows error file that is created?
|
| I'm still waiting for a reply from Rockstar.
|
| Thanks for any help
|
| Graham
|
|

 

[Guest]

Hi Jim,

Well I worked my way through that entire list of stuff to try but amid a
flurry of profanity it has just stopped at a blue screen again! Grrr!

I got an answer from Rockstar which suggested that all my drivers and
suchlike are up to date but I should update the firmware for my DVD drive
which I've done but obviously to no effect. I'll try them again for a further
suggestion but in the meantime this is just an excerpt from the error log
that Windows creates - does it mean anything to you?

Server=watson.microsoft.com
UI LCID=1033
Flags=1696082
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows
NT\CurrentVersion\DigitalProductId
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL
Stage2URL=/dw/bluetwo.asp?BCCode=1000000a&BCP1=FFFE8080&BCP2=00000002&BCP3=00000001&BCP4=806EE2DC&OSVer=5_1_2600&SP=2_0&Product=768_
DataFiles=C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00\Mini062405-03.dmp|C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00\sysdata.xml
ErrorSubPath=blue
DirectoryDelete=C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00

There is another couple of larger files created that I could forward somehow
if that may help.

Thanks for your help,

Graham (Krasha) King

 

[Jimmy S.]

Hi Krasha,

There are some good folks from Microsoft who have found time
to analyse crash dump logs in the past, perhaps if you create a
new thread reaching out for a Microsoft Crash Analysis, they
might see your request and give your their email to forward it to.

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| Hi Jim,
|
| Well I worked my way through that entire list of stuff to try but amid a
| flurry of profanity it has just stopped at a blue screen again! Grrr!
|
| I got an answer from Rockstar which suggested that all my drivers and
| suchlike are up to date but I should update the firmware for my DVD drive
| which I've done but obviously to no effect. I'll try them again for a further
| suggestion but in the meantime this is just an excerpt from the error log
| that Windows creates - does it mean anything to you?
|
| Server=watson.microsoft.com
| UI LCID=1033
| Flags=1696082
| Brand=WINDOWS
| TitleName=Microsoft Windows
| DigPidRegPath=HKLM\Software\Microsoft\Windows
| NT\CurrentVersion\DigitalProductId
| ErrorText=A log of this error has been created.
| HeaderText=The system has recovered from a serious error.
| Stage2URL=
|
Stage2URL=/dw/bluetwo.asp?BCCode=1000000a&BCP1=FFFE8080&BCP2=00000002&BCP3=00000001&BCP4=806EE2DC&OSVer=5_1_2600&SP=2_0&Product=768_1
|
DataFiles=C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00\Mini062405-03.dmp|C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00\sysdata.xml
| ErrorSubPath=blue
| DirectoryDelete=C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00
|
| There is another couple of larger files created that I could forward somehow
| if that may help.
|
| Thanks for your help,
|
| Graham (Krasha) King