Global template changes

K

Kevin

I must have altered something that is causing the
question "Changes have been made that affect the global
template - normal. Do you wish to save those changes?"
every time I close a document. Any suggestions on how to
eliminate the question?

Thx,

Kevin
 
C

Charles Kenyon

If you have Norton AV software disable the Office Plug-In. If not, write
back and I'll give you references to other possible culprits.
--

Charles Kenyon

See the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
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This message is posted to a newsgroup. Please post replies
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from my ignorance and your wisdom.
 
K

Kevin

Charles:
I disabled the Norton Office option, and rebooted, but no
effect. Any other thoughts?

Kevin
 
C

Charles Kenyon

The message "Changes have been made that affect the global template -
normal. Do you wish to save those changes?" is an important warning. It
means that changes have been made, whether you intended to make changes or
not. You can also get it when your template has been altered by a poorly
written Add-In program or by a malicious virus.

The reason for the message being shown repeatedly is almost always a poorly
written Add-In. The Norton AV Office Plug-In seems to be the most frequent
offender recently, but that can change as some other poorly written program
comes on the market.

Other offenders include the MS Works Suite Add-In, EZ-Photo, Adobe Acrobat,
and Microsoft's MetaData remover. These all install Add-Ins that mess with
your normal.dot when they shouldn't do so and don't need to do so. Some of
these are .dot files, others are installed. See <URL:
http://word.mvps.org/FAQs/Customization/CheckIfAddinsInstalled.htm> for
instructions on seeing what Add-Ins you have. (Having Add-Ins is not a bad
thing. I run Word with 15 Add-Ins, most of which I wrote myself.)

Start with the Add-Ins I've noted. If you have any of them, decide whether
they are worth the annoyance they are causing you. Probably they are not.
Disable any that are not worth the candle. Restart Word and see if your
problem is gone.

If not...

If you start Word using
Start => Run: Winword.exe /a
you'll end up with Word out of the box loading without your saved normal.dot
file, with no macros and no Add-Ins. You may notice that it loads much more
quickly than you are used to seing. When you close it, you won't get the
"normal.dot" prompt.

So, what you need to do is disable all of your Add-Ins (don't delete them).
Start by moving .dot files out of your Word Startup folder, one-by-one, with
Word closed. Restart Word and see if that Add-In caused the problem. If not,
put it back in and take the next one out. (You can put them in a sub-folder
of your Startup folder.) If none of them are the problem, move to the .com
Add-Ins that have to be uninstalled.

If your offender is not on my list, please write back and let us know which
one caused your problems.

Write to the company that put out the Add-In with a complaint, and possibly
a bill for your time.

Hope this helps,
--

Charles Kenyon

See the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
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This message is posted to a newsgroup. Please post replies
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from my ignorance and your wisdom.
 
K

Kevin

Thanks for sticking with it.

I've checked the template/add in folder and it's empty.
I've also checked the startup folder under application
data\word and it's empty as well. I tried starting using
winword.exe and as you predicted, I was able to close
without triggering the message. Any other pointers?

Kevin
 
C

Charles Kenyon

Did you follow the instructions on the web page for checking for .com
add-ins? They are not necessarily in any folder.
--

Charles Kenyon

See the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
 
K

Kevin

Charles:
Not sure if you're still there.

The only COM add in was the web page wizard as
illustrated on the help page.

Kevin
 
K

Kevin

Culprit discovered. At some point I had selected "prompt
to save Normal template" under options. It was just doing
what I asked it to.
Can't remember where the phrase came from, might have
been Spock, but the the most obvious cause is often the
correct one.

Kevin
 
S

Suzanne S. Barnhill

You do *not* want to disable the "Prompt to save Normal template" option.
That's like taking the battery out of your smoke detector. When you disable
the prompt, you don't prevent Normal.dot from being updated; you just give
Word permission to do it without asking you. You need to find out what is
changing Normal.dot (if it's not you).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.
 
C

Charles Kenyon

And you tried uninstalling the web page wizard?

I want to repeat what Suzanne told you. Do _not_ uncheck the option for
prompt to save normal template! The only time you get such a prompt is when
changes have been made and you want to be making a conscious decision about
it.
--

Charles Kenyon

See the MVP FAQ: <URL: http://www.mvps.org/word/> which is awesome!
--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.
 

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