Hi Susan,
Gateway's correct, it's a software issue. However, they should be the ones
to address it as it's also their hardware. The problem is that the device
driver file is either not compliant with the operating system, or something
on the operating system is corrupting it. More than likely it's the first
one, and you may find a better device driver from Marvell than you will from
Gateway (OEM's tend to be several generations behind in their device driver
releases). You may find what you need here:
http://www.marvell.com/products/pcconn/yukon/index.jsp
--
Best of Luck,
Rick Rogers, aka "Nutcase" - Microsoft MVP
Windows help -
www.rickrogers.org
My thoughts
http://rick-mvp.blogspot.com