Get an error to install scanner drivers for a Canon MP500

[Jerry P]

Hi all
Here is a funny one. all the past version of Vista I had no problems at all
on a HP M7470N and a Dell 8400.

I installed the program for the MP500 printer/scanner.

The printer works just fine, when I try to scan anything, I get a error to
install the scanner drivers?!?!?

Checking in system\hardware all drivers are installed and working
properly???????

I know some computer genius can help
thanks in advance
Jerry

 

[Alan Morris [MSFT]]

does this work if you use the drivers that come with Vista?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Jerry P]

Same thing, using Vista drivers
Do you have any ideas?
Thanks for any support
Jerry P

does this work if you use the drivers that come with Vista?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Hi all
Here is a funny one. all the past version of Vista I had no problems at
all on a HP M7470N and a Dell 8400.

I installed the program for the MP500 printer/scanner.

The printer works just fine, when I try to scan anything, I get a error
to install the scanner drivers?!?!?

Checking in system\hardware all drivers are installed and working
properly???????

I know some computer genius can help
thanks in advance
Jerry

 

[Jerry P]

No I get the same error with the Vista drivers
Jerry P

 

[Justin Shupp]

Yes, I just figured out a solution. If you open the printer properties for
the mp500, click the Advanced tab. Then by the driver option, select "new
driver" and browse to the location were you are keeping the downloaded
drivers. Browse through until you find the "mp500pr.inf" file (in the
mp500xp102usz" directory. Select that, then select the Canon MP500 SERIES
printer and hit apply. Close the properties window and you should be able
to run MP Navigator now.

It worked for me. YMMV.

Justin

 

[Jerry P]

I tried that, thanks anyway
Jerry

Yes, I just figured out a solution. If you open the printer properties
for the mp500, click the Advanced tab. Then by the driver option, select
"new driver" and browse to the location were you are keeping the
downloaded drivers. Browse through until you find the "mp500pr.inf" file
(in the mp500xp102usz" directory. Select that, then select the Canon
MP500 SERIES printer and hit apply. Close the properties window and you
should be able to run MP Navigator now.

It worked for me. YMMV.

Justin