Genuine Windows Validation. Can I get a CD from MS?

[Ace]

Hey quick question (here come the flames)

I bought my laptop way back when and it came with WinXP so it's technically
paid for. Of course I didn't get the CD with Windows XP, just the restore CD
set, which everyone knows is crap because it contains a bunch of stuff by
Toshiba (who made my laptop) and is generally not a clean install that gives
people like me piece of mind.

Right or wrong, to avoid hastles, I've been using a substitute copy, which
worked great and didn't hurt me or Microsoft, because once again they got my
money for the OS already.

Come the 26th of July - roll out the big validation deal for the windows
updates. My copy does not pass - duh! It's a volume licensing copy so my key
does not work. Here's the question.... I got a "Genuine, Super Duper, Paid $
For, Never Used, Unknown to Anyone, Never Activated CD Key" on a sticker on
the bottom of my laptop. Will Microsoft send me a CD with the operating
system because I didn't get one in the first place? Oh and it would be nice
if they send me the one with SP2 already on it. Or should I contact
Toshiba??? Their restore CD's are a joke. 3 CD's worth of crap I have to put
on my computer, than uninstall half of it and update another third of it. No
thanks.

Ok, good or bad, replies please.

Thanks for reading.

Ace.

 

[Raztax]

From what I have read, they will only replace pirated copies, provided
that you tell them where you bought it, porvide a sales receipt, and
ship the 'pirated' copy back to them.

Since your copy is OEM, then it is Toshiba that would have to provide
you with a disk. I don't think that MS will be replacing OEM copies.

In my opinion, companies like Toshiba, HP, etc should be required by
law to provide you with a retail copy of the OS that is installed on
your machine when you purchase it. Unfortunately, I dont think that
they really give a rats ass what I think

 

[Leythos]

Hey quick question (here come the flames)

I bought my laptop way back when and it came with WinXP so it's technically
paid for. Of course I didn't get the CD with Windows XP, just the restore CD
set, which everyone knows is crap because it contains a bunch of stuff by
Toshiba (who made my laptop) and is generally not a clean install that gives
people like me piece of mind.

Right or wrong, to avoid hastles, I've been using a substitute copy, which
worked great and didn't hurt me or Microsoft, because once again they got my
money for the OS already.

Come the 26th of July - roll out the big validation deal for the windows
updates. My copy does not pass - duh! It's a volume licensing copy so my key
does not work. Here's the question.... I got a "Genuine, Super Duper, Paid $
For, Never Used, Unknown to Anyone, Never Activated CD Key" on a sticker on
the bottom of my laptop. Will Microsoft send me a CD with the operating
system because I didn't get one in the first place? Oh and it would be nice
if they send me the one with SP2 already on it. Or should I contact
Toshiba??? Their restore CD's are a joke. 3 CD's worth of crap I have to put
on my computer, than uninstall half of it and update another third of it. No
thanks.

Ok, good or bad, replies please.

Thanks for reading.

Contact Toshiba, and MS is not responsible for getting you a CD.

The first thing I did when I got my Toshiba was wipe it and reinstall
using my Action Pack XP Prof, works like a champ.

 

[Mike Hall \(MS-MVP\)]

Ace

What you paid for was an OEM version of XP.. correction.. what you paid for
was a Toshiba laptop onto which Toshiba had loaded an OEM version of XP..

OEM = fully supported by the vendor, in this case, Toshiba..

This means that Microsoft are not obligated to send you anything at all..
your agreement, whether or not the salesperson made you aware, is with
Toshiba entirely..

The consequences for you are that you have to deal with Toshiba and their
selling agent to get any recourse..

Good luck..

 

[Ace]

I called Toshiba. The rep explained to me that according to the agreement
with MS, all I get with the laptop is the recovery CD's. Because of that the
laptop price was about $200 less than if it shipped with the Windows XP CD.

Sound very reasonable but still...

 

[plop]

In my opinion, companies like Toshiba, HP, etc should be required by

law to provide you with a retail copy of the OS that is installed on
your machine when you purchase it. Unfortunately, I dont think that
they really give a rats ass what I think

Well, *who* is resonsible directly/indirectly for that *policy*?
After all its's M$ that ->officially licensed these vendors to distribute...
that way..or *another* -
If *someone* cared, they would have established better *deployments*
methods.

All in all *someone* is ca$$ing in twice... once from the vendors, twice
from innocent customers who get locked out by OEM tra$$h!

*Kurttrail may have a point after all 0-0 (http://microscum.com/) 0-0

 

[Mike Hall \(MS-MVP\)]

Plop

OEM Windows exists such that computer manufacturers/vendors can offer an
operating system ready installed as a value-added item where the vendor does
not have to pass on the entire cost of a retail CD onto the customer..

In the case of laptops which seem to be almost 100% proprietary, the
recovery CD way makes sense, notwithstanding that some customers do not
appear to like what is included in the packages..

 

[Alan Smith]

Hey quick question (here come the flames)

I bought my laptop way back when and it came with WinXP so it's
technically paid for. Of course I didn't get the CD with Windows XP, just
the restore CD set, which everyone knows is crap because it contains a
bunch of stuff by Toshiba (who made my laptop) and is generally not a
clean install that gives people like me piece of mind.

Right or wrong, to avoid hastles, I've been using a substitute copy, which
worked great and didn't hurt me or Microsoft, because once again they got
my money for the OS already.

Come the 26th of July - roll out the big validation deal for the windows
updates. My copy does not pass - duh! It's a volume licensing copy so my
key does not work. Here's the question.... I got a "Genuine, Super Duper,
Paid $ For, Never Used, Unknown to Anyone, Never Activated CD Key" on a
sticker on the bottom of my laptop. Will Microsoft send me a CD with the
operating system because I didn't get one in the first place? Oh and it
would be nice if they send me the one with SP2 already on it. Or should I
contact Toshiba??? Their restore CD's are a joke. 3 CD's worth of crap I
have to put on my computer, than uninstall half of it and update another
third of it. No thanks.

Ok, good or bad, replies please.

Thanks for reading.

Ace.

From what you have written you already know the answer, you are just looking
for a different one- unfortunately it remains the same, your transaction is
with Toshiba not MS. Talk to Toshiba, or buy a new copy of XP that can be
properly licensed to yourself.

 

[Bruce Chambers]

I called Toshiba. The rep explained to me that according to the agreement
with MS, all I get with the laptop is the recovery CD's. Because of that the
laptop price was about $200 less than if it shipped with the Windows XP CD.

Sound very reasonable but still...

... not quite true. Microsoft requires its licensed OEM computer
manufacturers to provide a means of returning the computer to its
original, ex-factory state. The particular method of recovery, however,
is left *entirely* to the discretion of each individual computer
manufacturer.

Legally, the OEM has met it's contractual obligation to Microsoft
by providing a means of returning the PC to its ex-factory state,
whether it's a Recovery CD or a Recovery Partition. They are not
legally obliged to provide a true installation CD as part of the sale.
Reputable, customer-service aware OEMs, like Dell and Gateway, do
provide a full OEM installation CD, that does permit custom
installations and repairs. However, many uncaring OEMs, such as
eMachines, Compaq, HP, and Sony, in an effort to save pennies and reduce
their support costs by having to hire support people that need only say
"Boot from the Recovery CD to return your PC to its original condition,"
provide only a CD bearing a disk image of the hard drive as it left the
factory.

Essentially, it boils down to "You get what you pay for."




--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

 

[Carey Frisch [MVP]]

Sorry you acquired an illegal and pirated version
of Windows XP! You need to purchase a "Full Version"
of Windows XP Pro and proceed with a "Repair Install".

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

 

[Ace]

Don't be sorry. I don't feel that way. Neither am I sure why you do. And I
would never do repair install. It's either clean all the way or nothing.

Ace.

 

[Carey Frisch [MVP]]

For your consideration:

Microsoft Windows XP Professional With Service Pack 2 - OEM
http://www.newegg.com/Product/Product.asp?Item=N82E16837102153

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Get Windows XP Service Pack 2 with Advanced Security Technologies:
http://www.microsoft.com/athome/security/protect/windowsxp/choose.mspx

-------------------------------------------------------------------------------------------

:

| Don't be sorry. I don't feel that way. Neither am I sure why you do. And I
| would never do repair install. It's either clean all the way or nothing.
|
| Ace.

 

[Jupiter Jones [MVP]]

Since it is OEM, Microsoft will not send you a CD.
Toshiba is your only source.
If Toshiba can not get you what you need, your only option is to buy it.
The agreement with Microsoft gave Toshiba many options.
Toshiba could have furnished you a Retail Windows XP CD, increasing the cost
for them and ultimately you the buyer.
Since buyers often seem to care more about price than anything else, this
practice will probably continue until buyers refuse to buy computers with
such a CD.