Generic.dx Trojan

[Ron]

I have been infected with Generic.dx Trojan. The reason I know is that my
McAfee software keeps telling it that it has been deleted, but actually is
does not get deleted and McAfee just keeps coming back and saying it is
deleted. This Trojan prevents me from running Internet Explorer. I have to
use Foxfire to get on the Interenet. Can any tell me how to get IE8 running
and how to get rid of this Trojan.

 

[Jose]

I have been infected with Generic.dx Trojan.  The reason I know is thatmy
McAfee software keeps telling it that it has been deleted, but actually is
does not get deleted and McAfee just keeps coming back and saying it is
deleted.  This Trojan prevents me from running Internet Explorer.  I have to
use Foxfire to get on the Interenet.  Can any tell me how to get IE8 running
and how to get rid of this Trojan.

Try Malwarebytes free download, update it and do a full scan.

I don't use McAfee anymore even though it is "free" with my ISP.
Takes to long and never finds a darn thing.

 

[Kaja]

Hi my name is Kaja and I would like to try and help you. Here is what I
suggest. Trojans do wierd things, i recently had a bad one myself and it
made the computer give me what is called a "false positive". Let me explain.
I ran a scan with a different program and it said I had a trojan and gave me
the file name. So I immeidately thought I should delete that file. Makes
sense. Please read further. The file it wanted me to delete was a genuine
and valid Windows file that was neccesary for the system to run; so if I had
just deleted it I would have broke the computer.

So what I would reccommend is calling Microsoft at 800-microsoft and ask for
security and PC safety, of course there is a charge but they can examine the
file and determine whether it is a false positive or if you are tuly infected
and remove the infection. I hope this helps. Let me know so I can improve
my services.
Best Regards,
Kaja

 

[Peter Foldes]

crossposted to the public.security.homeusers

 

[1PW]

crossposted to the public.security.homeusers

Try running updated MBAM & SAS then post your results.

Pete

 

[PA Bear [MS MVP]]

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[THE C. [MSFT MVP]]

Peter the blind and dumb peasant fool! You do yourself its best honor!
--
Computer/Software Tech.

Make it a great day!

Charles Richmond