Game error with XP SP1

[=?iso-8859-1?Q?Jo=E3o_Gon=E7alves?=]

I have a ATI Radeon 9600 Pro. The games Medal of Honor
Allied Assault and Black Hawk Down have always a stop
error when playing. This games stops responding or quits
unexpectedly. When the error occurs, I receive the
following error message:
<Game> has encountered a problem and needs to close. We
are sorry for the inconvenience.
If you were in the middle of something, the information
you were working on may be lost.
Please tell Microsoft about this problem.
We have created an error report that you can send to help
us improve
<Game>. We will treat this report as confidential and
anonymous.
To see what data this error report contains, click here.

I installed the latest drivers for video, sound, chipset
Motherboard, etc. I try all the resolution methods for
this issue indicated in
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;274629 and nothing. I reinstall Windows XP with SP1
and nothing.

My computer: Intel Pentium 4 2,8 Ghz; OS: Windows XP with
SP1, DirectX 9.0b and latest patches; 1 GB RAM; graphic
card: VGA GECUBE ATI RADEON 9600 Pro 128MB DDR VIVO (with
latest drivers); Sound card: C-Media AC-95 CMI9739/A on
board (with latest drivers); Motherboard: MSI MS-6728
Chip. intel 865PE Neo2-LS 800/DualDDR/AGP8X/SATA (with
latest drivers); Monitor: Samsung TFT SyncMaster 171s;
Disk: Seagate 80 GB 7200RPM ATA100 IDE; CD-RW SAMSUNG
COMBO CDRW 52x24x52 DVD 16X IDE SM352BEA; Logitech
Cordless Desktop MX.

Please help. Thanks.

 

[Ian]

-----Original Message-----

I installed the latest drivers for video, sound, chipset
Motherboard, etc. I try all the resolution methods for
this issue indicated in
http://support.microsoft.com/default.aspx?scid=kb;EN-
US;274629 and nothing. I reinstall Windows XP with SP1
and nothing.
.

Was there a problem before you upgraded the drivers ?

Sounds like a driver problem but could be hardware related
like RAm or heat etc its hard to tell from this
information.

Try this link to clean out your install of the videocard
http://www.driverheaven.net/cleaner/

And try a clean install from safe mode.

try this link for a hardware failure test
http://www.passmark.com/

this link will test your RAM
http://www.memtest86.com/

Have you changed any settings recently like power options
if so turn them back off.

Also check your modem is that connected to a LAN is there
a firewall etc etc.

 

[=?iso-8859-1?Q?Jo=E3o_Gon=E7alves?=]

Thanks for your help.

Yes, the problem exists before the drivers upgrade. The
powers option was not changed. The modem is not connected
to a LAN, and the Windows XP firewall is not active.

So, I will try the links you recommend.

Thanks.