Furious with Microsoft

[Guest]

Has anyone experienced problems receiving support for Windows Vista from
Microsoft? If so, please read below.

(from Microsoft's Genuine Advantage Help & Support page)

Q: What are you trying to do?
A: Receive technical support for Vista Ultimate x64 through chat with
Microsoft

Q: How are you trying to do it?
A: By visiting Microsoft's Vista support page,
selecting United States,
Winsows Vista Ultimate x 64,
Running Vista on this computer,
Let Windows find my product ID, (unsuccessful),
Enter my Product ID manually (unsuccessful)

Q: What is happening as a result?
A:I cannot receive technical support. It says my Product ID is not valid
for the country I have selected.

Q: How often is this problem happening?
A: Every time.

Microsoft's Genuine Advantage Validation tool (Microsoft's website)
validates my copy of Vista and Office 2007 successfully.

In Control Panel, if I select "System," the system profile screen appears.
I have a WEI of 4.7, along with other information. At the bottom of the
page, it shows:
Windows Activation
Windows is Activated
Product ID: xxxxx-xxx-xxxxxxx-71229 (I put x's in this posting only)
Change Product Key (link)
If you notice, the "Windows" section of the diagnostic report, it displays a
different Product ID than my computer. The last five digits of my Product ID
are: 71229. The last five digits of the Product ID in the diagnostic report
are: 71163.

I would like to know WHY this happened. I would like a solution. I would
like an apology from Microsoft for the way I was treated when I had to CALL
technical support expecting help with my $400 piece of software, only to be
accused of having a pirated copy of Windows Vista Ultimate. It took 2 phone
calls, I wasted 2 hours of my time, and the problem remains unresolved.

Thank you for your assistance.

 

[Guest]

Another satisfied customer. Welcome to Micro***k.

 

[Guest]

I opened a case online for a problem I'm having. The technician on the other
end doesn't seem to grasp what the problem is that I'm describing, and
his/her understanding of English is minimal.

 

[Carl G]

And you can't understand one word they say.
I had to activate online to,hung up 3 times till I finally got someone I
could understad.
Why in the hell do we have to talk to someone in another country.
Getting kinda uptight with my copy of Vista already.

 

[Guest]

I can live with talking to someone in another country, so long as they can
speak English and are knowledgeable about the product. But what cheeses me
off is getting someone who knows less than me and can't speak the language.

 

[johnm]

I can live with talking to someone in another country, so long as they can
speak English and are knowledgeable about the product. But what cheeses me
off is getting someone who knows less than me and can't speak the
language.

Sounds a lot like some recent issues I had with Dell.
Not to go into any great detail, as there isn't enough room here to describe
what they put me through.... but

I got so frustrated with their total lack of Customer Support, especially
when all attempts to reach them wound up getting routed to some non-English
speaking script reader in India, that I wrote a long letter to their
Consumer Affairs Dept. in Texas.

Guess what? ...another non-English speaking script reader in India called to
follow up.

When I complaioned to HER that THIS WAS THE PROBLEM, she replied "I no
understand"

No sh*t...

 

[Carl G]

I guess no one cares after they get our money.
It’s a long cry from what responsability used to be.

 

[johnm]

got that right
no accountability anymore, none

I guess no one cares after they get our money.
It’s a long cry from what responsability used to be.