Formatting not showing correctly

[B.W.]

I am using Word 2002. I have a file which was created by someone else and
is emailed to me monthly, part of it (three lines) do not appear correctly
on my monitor (20" LCD). I thought at first maybe it was because I did not
have two particular fonts. I installed these but the lines still don't show
correctly.

The lines are aligned to the right and the top line wraps around when it
shouldn't and this causes the third bottom line not to show at all.

However I have just discovered that the same file does appear correctly on
my Laptop. So is this related to display instead?

TIA

B.W.

 

[Doug Robbins - Word MVP]

More likely it is related to the printer that is the active printer on your
computer with the 20" monitor.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[B.W.]

Both the desktop PC and laptop are networked together so they use the same
printer.

TIA

B.W.

 

[Doug Robbins - Word MVP]

But do they have the same version of the Printer Driver?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Graham Mayor]

Do they have the same operating systems and *same* local printer driver?

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[B.W.]

I have looked in all the places I can think of but can't find the answer to
which drivers are installed on the two PCs. I can see what the current one
is by going to the makers website but can't locate them on the actual PC's.
Can you please point me to where to look.

TIA

B.W.

 

[B.W.]

I now have that information. Both machines are the same brand running the
same manufacturers pre-installed OEM versions of Windows XP Home. They have
the same drivers for the one printer.

Thanks for any advice re this problem.

 

[Graham Mayor]

Try the following.
Close Word.
Rename normal.dot on the machine that displays incorrectly to oldnormal.dot.
Copy normal.dot from the other PC to the errant one.
Restart Word.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[B.W.]

Thanks for that, I have tried this and it seems to change the spacing a
little to what I was seeing previously but the text is still not wrapping
correctly.

Looks like I may have to change it every time, thank you for everybody's
help.

B.W.