fixing an "open hangle"

[Gary Karasik]

Hello,

I am getting a USERENV 1000 error. I have narrowed the cause to the
following open registry key:

AWHOST32.EXE (732) \REGISTRY\User\S-1-5-21-1961297542-633417484-5522801-500
(0x374)

However I don't know how to proceed from here.

Can anyone suggest a way to troubleshoot/repair this problem?

TIa,

GaryK

 

[Mark V]

Gary Karasik wrote in

Hello,

I am getting a USERENV 1000 error. I have narrowed the cause to
the following open registry key:

AWHOST32.EXE (732)
\REGISTRY\User\S-1-5-21-1961297542-633417484-5522801-500 (0x374)

However I don't know how to proceed from here.

Can anyone suggest a way to troubleshoot/repair this problem?

Workaround
Stop the AWHOST32 (Symantec pcAnywhere) prior to logoff/shutdown.
Possible a Service you can stop with
net stop <service name>

 

[Mark V]

Gary Karasik wrote in

Hello,

I am getting a USERENV 1000 error. I have narrowed the cause to
the following open registry key:

AWHOST32.EXE (732)
\REGISTRY\User\S-1-5-21-1961297542-633417484-5522801-500 (0x374)

However I don't know how to proceed from here.

Can anyone suggest a way to troubleshoot/repair this problem?

Workaround
Stop the AWHOST32 (Symantec pcAnywhere) prior to logoff/shutdown.
Possible a Service you can stop with
net stop <service name>

 

[Gary Karasik]

Thanks, Mark. I was hoping to find the source of the problem. The registry
key that the error describes doesn't exist, so I don't know what to do from
here.

GaryK

 

[Gary Karasik]

Thanks, Mark. I was hoping to find the source of the problem. The registry
key that the error describes doesn't exist, so I don't know what to do from
here.

GaryK

 

[Mark V]

Gary Karasik wrote in

Thanks, Mark. I was hoping to find the source of the problem. The
registry key that the error describes doesn't exist, so I don't
know what to do from here.

That "500" account is probably the original local "Administrator"
account (if that helps). Try Symantec for more perhaps.

"\REGISTRY\User\S-1-5-21-1961297542-633417484-5522801-500"
would be
HKEY_USERS\S-1-5-21-1961297542-633417484-5522801-500\ ...

 

[Mark V]

Gary Karasik wrote in

Thanks, Mark. I was hoping to find the source of the problem. The
registry key that the error describes doesn't exist, so I don't
know what to do from here.

That "500" account is probably the original local "Administrator"
account (if that helps). Try Symantec for more perhaps.

"\REGISTRY\User\S-1-5-21-1961297542-633417484-5522801-500"
would be
HKEY_USERS\S-1-5-21-1961297542-633417484-5522801-500\ ...

 

[Gary Karasik]

Thanks. No help at Symantec, and the key doesn't exist. Any other thoughts?

GaryK

 

[Gary Karasik]

Thanks. No help at Symantec, and the key doesn't exist. Any other thoughts?

GaryK

 

[Mark V]

Thanks. No help at Symantec, and the key doesn't exist. Any other
thoughts?

Un-install the Symantec product. Reboot. Clean out the registry for
any left over references to the publisher/product. Reboot. Re-
install the product.

You _must_ make a full registry backup before you edit the registry.
Also assuming that only one Symantec product installed on the system.

No other ideas. Good luck with it.

If you can't fix it post again and maybe someone else will notice.
Suggest you include "Symantec" in the Subject.

 

[Mark V]

Thanks. No help at Symantec, and the key doesn't exist. Any other
thoughts?

Un-install the Symantec product. Reboot. Clean out the registry for
any left over references to the publisher/product. Reboot. Re-
install the product.

You _must_ make a full registry backup before you edit the registry.
Also assuming that only one Symantec product installed on the system.

No other ideas. Good luck with it.

If you can't fix it post again and maybe someone else will notice.
Suggest you include "Symantec" in the Subject.

 

[Gary Karasik]

I'll try your advice. Thanks.

GaryK

Un-install the Symantec product. Reboot. Clean out the registry for
any left over references to the publisher/product. Reboot. Re-
install the product.

You _must_ make a full registry backup before you edit the registry.
Also assuming that only one Symantec product installed on the system.

No other ideas. Good luck with it.

If you can't fix it post again and maybe someone else will notice.
Suggest you include "Symantec" in the Subject.

 

[Gary Karasik]

I'll try your advice. Thanks.

GaryK

Un-install the Symantec product. Reboot. Clean out the registry for
any left over references to the publisher/product. Reboot. Re-
install the product.

You _must_ make a full registry backup before you edit the registry.
Also assuming that only one Symantec product installed on the system.

No other ideas. Good luck with it.

If you can't fix it post again and maybe someone else will notice.
Suggest you include "Symantec" in the Subject.