Finding Names but not Email Address when creating a new message

[Steve]

When I begin a new email message and enter a name in the "To:" field,
it autocompletes the name but is not underlined. When I click on
Check Names I get a message saying Outlook does recognize the the
name. When I click on Show More Names and my Address book opens with
the name that I wanted highlighted. I click on Ok and and the name
becomes underlined and I can send my email.

Before it would just underline the name automatically without having
to go to my Address Book. My Contacts folders has the property "Show
folder as an email Address Book" checked.

Why is Outlook able to find a name automatically (since it
autocompletes it), but not be able to associate it automatically to an
email address?

One other problem is that for one contact Steve I had the Business Fax
field and the Email Address field entered. I've since cleared the
Business Fax field, but now when I start type Stev it autocompletes to
Steve (Business Fax). I want it to pick the email address, not the no
longer existing Business Fax. Does Outlook keep a record of
previously used contact when it autocompletes and uses them even
though those contacts no longer exist? If so, is there a way to clear
the list? Maybe this problem is related to my first one.

Any help would be greatly appreciated.

 

[Russ Valentine [MVP-Outlook]]

Post your Outlook version. Clarify whether you are using autocompletion or
autoresolution. If you don't know the difference, post the steps you are
using in sufficient detail so that we can figure it out.

Also, please include what changed just before "Before...?" State whether
this behavior is occurring for every recipient or just some.