fax service breaks with the new microsoft critical updates

[Rahul P]

Hello All

we have two windows 2000 version 5.0 (sp 4) running sa fax servers. They
handle all the incoming fax, print the documents to a (shared) printer and
stores them to a (shared) network folder.

Everything went fine, until microsoft released the critical updates 10 days
ago. The following updates break our fax service.
KB841872
KB841873
KB839645

I am 100% sure that the disruption is caused by these updates because the
fax service runs fine whenever I remove all those updates and fails when I
apply any one of them.

I have launched a case with microsoft who tries to put the blame on my
modem. we have the following modems on our machines(one on each)

US robotics 56k voice INT PnP (Internal)
56HP92-PCT(Internal)


Does any of you have this problem?? If so, how do you resolve it.
Please reply to (e-mail address removed). Thanks in advance

rahul

 

[Chandrasekar [MSFT]]

When you say breaking your fax service what do you mean? Is routing to
shared printer/folder breaking or is sending and receiving of faxes itself
failing?
Also can you please check if there are any events logged into your event
viewer?

--
Chandrasekar R

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

 

[Rahul P]

Thanks for your reply, chandrasekhar.

we are using two fax machines only for receiving faxes. The reception
failed whenever we apply the critical updates, on both machines. The
following events(8218, 8232) are launched in Application log whenever
the reception broke. The event 8218 repeated all day until we removed
the patches.

For more information please refet to Microsoft incident
SRZ040719000874

Event Type: Error
Event Source: Fax Service
Event Category: Inbound
Event ID: 8218
Date: 7/15/2004
Time: 2:02:48 PM
User: N/A
Computer: USHMMFAXSVR
Description:
An error was encountered while receiving a fax. Please wait a minute
and have the sender try again. If difficulties persist, please check
that the following items are working : Phone line, Sending Fax Device
and Receiving Fax device. If problems persist, contact product
support.


Event Type: Error
Event Source: Fax Service
Event Category: Inbound
Event ID: 8232
Date: 7/15/2004
Time: 2:01:06 PM
User: N/A
Computer: USHMMFAXSVR
Description:
Receive failed due to a transmission error. The Fax Service was able
to recover a portion of the received fax. File Name: C:\Documents and
Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\faxreceive\702430ef00.tif. From: . CallerId: . To: Fax to
USHMM. Recovered Pages: 6. Total Pages: 7. Transmission time: 0:00:00.
Device Name: 56HP92-PCT.




Event Type: Error
Event Source: Fax Service
Event Category: Inbound
Event ID: 8232
Date: 7/15/2004
Time: 1:48:19 PM
User: N/A
Computer: USHMMFAXSVR
Description:
Receive failed due to a transmission error. The Fax Service was able
to recover a portion of the received fax. File Name: C:\Documents and
Settings\All Users\Application Data\Microsoft\Windows
NT\MSFax\faxreceive\6e0a30ef00.tif. From: . CallerId: . To: Fax to
USHMM. Recovered Pages: 6. Total Pages: 7. Transmission time: 0:00:00.
Device Name: 56HP92-PCT.


Thanks again
rahul

 

[Chandrasekar [MSFT]]

Rahul,
It looks like this issue has been resolved by our support professionals
(case SRZ040719000874). Hope your issue is now resolved. Is there something
more we can do for you??


Thanks,
--
Chandrasekar R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

 

[Evgeny Kravchenko]

Is there a link to where I can read more about SRZ040719000874? I have
the same problem and I can't find anything related to SRZ040719000874.

Thanx in advance.

 

[Chandrasekar [MSFT]]

I dont think you can access the case details. The problem
was basically related to a non-certified modem. So please
check whether your modem is present on Windows HCL list
http://www.microsoft.com/whdc/hcl/default.mspx

Thanks,
Chandra

-----Original Message-----
Is there a link to where I can read more about SRZ040719000874? I have
the same problem and I can't find anything related to SRZ040719000874.

Thanx in advance.

"Chandrasekar [MSFT]" <[email protected]>