Fax Server Information Cannot be Retrieved

[Russ Valentine [MVP-Outlook]]

Excellent.
I've sent the information to Microsoft.
They tell me they're making progress but still don't have it solved.
--
Russ Valentine
[MVP-Outlook]

Here's what I had found:

fxsapi 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 441.50 KB (452,096
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsapi.dll
fxsevent 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 54.00 KB (55,296
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsevent.dll
fxsmon 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 23.00 KB (23,552
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsmon.dll
fxsroute 5.2.1776.0 31.00 KB (31,744 bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsroute.dll
fxsst 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 549.00 KB (562,176
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsst.dll
fxssvc 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 261.50 KB (267,776
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxssvc.exe
fxst30 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 240.50 KB (246,272
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxst30.dll
fxstiff 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 388.00 KB (397,312
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxstiff.dll


winfax.dll version 5.2.1776.0

all under c:\windows\system32\spool\drivers\w32x86\3
fxsapi.dll version 5.2.1776.1023
fxsdrv.dll version 0.3.1776.1023
fxsres.dll version 5.2.1776.1023
fxstiff.dll version 5.2.1776.1023
fxsui.dll verison 5.2.1776.1023
fxswzrd.dll version 5.2.1776.1023

Windows Support Tools can be installed from the Windows XP CD.
--
Russ Valentine
[MVP-Outlook]

Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the file
versions.



:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
Hello,

I tried turning off the Windows firewall and it is still giving me
the
same
error message. Also, I tried rebooting the system after turning off
the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information
I
posted.
--
Russ Valentine
[MVP-Outlook]
Hello,

I am experiencing the same problem too. I bought my computer 2
months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or
any
other
AV
installed because I haven't got around to purchase one yet. I am
using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New
Fax"
button, the fax wizard pops up. I press the "Next" button and
the
error
message pops up - "Fax server information cannot be retrieved.
The
fax
wizard will close now." I have check all the configurations for
the
fax
modem - Lucent Win Fax modem and it's working properly. I was
not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




:

Hi, I've recently (since installing Windows XP Pro SP2; and MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite
a
lot
of
research on the net re. this issue and can see that many people
are
experiencing a similar problem; but these seem to be related to
a
network
environment: I'm running a single standalone PC. I've checked my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver
and
in
"Properties" it says that "Sharing is not available for this
type
of
printer." Q. Why would I want to share it on a standalone PC? I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details are: OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry
to
go
on,
guys, but this is driving me insane!

 

[Guest]

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3)
run into a problem with my fax. Briefly, every time I now try to send a fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close."

I've been having this problem, too, almost every time I try to send a fax.
The only workaround I've found is to uninstall the Windows fax component,
re-boot, and re-install it. Goling through all that almost every time I want
to send a fax is a big pain to say the least, but at least it works.

Neil

 

[MC]

same problem i am having. Hope there is a fix soon.

 

[Guest]

Hi Russ,

Just checking to see whether the developers have managed to come up with a
solution, yet. I have to say I'm finding it increasingly irksome not being
able to receive/send faxes.

Regards.
Phil

Excellent.
Information is on its way to the developers. They just told me they are on a
3 day weekend and won't start working on it until Monday.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Here are my responses:

The only eventvwr msg I receive when trying to send a fax appears in a
dialogue box: "Fax server information cannot be retrieved. The Fax Wizard
will now close."

Following is the long list of version numbers for the files in question:
C:\>fileVer.exe /X /B /A /D %windir%\system32\fxs*
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsapi.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscfgwz.dll
W32i APP ENU 5.2.1776.1024 shp c:\windows\system32\fxsclnt.exe
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxsclntr.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscom.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxscomex.dll
- - - - - c:\windows\system32\fxscount.h
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxscover.exe
W32i DRV ENU 0.3.1776.1023 shp c:\windows\system32\fxsdrv.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsevent.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsext32.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsmon.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsperf.dll
- - - - - c:\windows\system32\fxsperf.ini
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsres.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsroute.dll
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxssend.exe
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxsst.dll
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxssvc.exe
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxst30.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxstiff.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsui.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxswzrd.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsxp32.dll

C:\>fileVer.exe /X /B /A /D %windir%\system32\winfax.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\winfax.dll

C:\>fileVer.exe /X /B /A /D %windir%\system32\spool\drivers\w32x86\3\fxs*
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsapi.dll
W32i DRV ENU 0.3.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsdrv.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsres.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxstiff.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsui.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxswzrd.dll

The install for XPSP2 was clean.

No, I have (not to my knowledge!) ever connected to a "shared fax server"
from Windows Server 2003 or SBS2000 or any other shared fax server.

Regards.
Phil

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Was this a clean install of XPSP2? Did you ever connect to a "shared
fax
server" from Windows Server 2003 or SBS2000 or any other shared fax
server?
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Status is: "Local" "Online".

Regards.
Phil

:

In the Fax Console > Tools > Fax Printer Status...
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Apologies for the delay in responding but work gets in the way of
social
activity!

Did the reinstall: no luck; same problems.
Status In Admin Tools>Svs is "Started", "Automatic"
Fax Console: not sure where I get this status from but the fax is
configured
correctly.

Regards.
Phil

:

So did you do the reinstall or not?
What was the status of the Fax Service in Administrative Tools >
Services?
What is the status of the Fax Printer in the Fax Console?
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Tried every single step you laid out in your response without any
success
whatsoever. Tried it twice in case I'd not followed it exactly
the
1st
time.
No luck! Curiously, my directory ServicePackFiles/i386 is empty
except
for
a
"Lang" subdirectory!!!

Regards.
Phil

:

Please do.
The more information we can get on this the better. There has to
be
an
answer out there somewhere, and it looks like we're on our own
to
figure
it
out.
--
Russ Valentine
[MVP-Outlook]
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you
suggest
and
come
back to you. Regards.

:

Hi, I've recently (since installing Windows XP Pro SP2; and
MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try
to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done
quite
a
lot
of
research on the net re. this issue and can see that many
people
are
experiencing a similar problem; but these seem to be related
to
a
network
environment: I'm running a single standalone PC. I've checked
my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver
and
in
"Properties" it says that "Sharing is not available for this
type
of
printer." Q. Why would I want to share it on a standalone PC?
I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details are: OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
Sorry
to
go
on,
guys, but this is driving me insane!

 

[Russ Valentine [MVP-Outlook]]

Nothing so far.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Just checking to see whether the developers have managed to come up with a
solution, yet. I have to say I'm finding it increasingly irksome not being
able to receive/send faxes.

Regards.
Phil

Excellent.
Information is on its way to the developers. They just told me they are
on a
3 day weekend and won't start working on it until Monday.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Here are my responses:

The only eventvwr msg I receive when trying to send a fax appears in a
dialogue box: "Fax server information cannot be retrieved. The Fax
Wizard
will now close."

Following is the long list of version numbers for the files in
question:
C:\>fileVer.exe /X /B /A /D %windir%\system32\fxs*
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsapi.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscfgwz.dll
W32i APP ENU 5.2.1776.1024 shp c:\windows\system32\fxsclnt.exe
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxsclntr.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscom.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxscomex.dll
- - - - - c:\windows\system32\fxscount.h
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxscover.exe
W32i DRV ENU 0.3.1776.1023 shp c:\windows\system32\fxsdrv.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsevent.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsext32.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsmon.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsperf.dll
- - - - - c:\windows\system32\fxsperf.ini
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsres.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsroute.dll
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxssend.exe
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxsst.dll
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxssvc.exe
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxst30.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxstiff.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsui.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxswzrd.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsxp32.dll

C:\>fileVer.exe /X /B /A /D %windir%\system32\winfax.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\winfax.dll

C:\>fileVer.exe /X /B /A /D
%windir%\system32\spool\drivers\w32x86\3\fxs*
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsapi.dll
W32i DRV ENU 0.3.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsdrv.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsres.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxstiff.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsui.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxswzrd.dll

The install for XPSP2 was clean.

No, I have (not to my knowledge!) ever connected to a "shared fax
server"
from Windows Server 2003 or SBS2000 or any other shared fax server.

Regards.
Phil

:

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the
Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run
FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send
us
version numbers but that would be tedious.

(3) Was this a clean install of XPSP2? Did you ever connect to a
"shared
fax
server" from Windows Server 2003 or SBS2000 or any other shared fax
server?
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Status is: "Local" "Online".

Regards.
Phil

:

In the Fax Console > Tools > Fax Printer Status...
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Apologies for the delay in responding but work gets in the way of
social
activity!

Did the reinstall: no luck; same problems.
Status In Admin Tools>Svs is "Started", "Automatic"
Fax Console: not sure where I get this status from but the fax is
configured
correctly.

Regards.
Phil

:

So did you do the reinstall or not?
What was the status of the Fax Service in Administrative Tools >
Services?
What is the status of the Fax Printer in the Fax Console?
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Tried every single step you laid out in your response without
any
success
whatsoever. Tried it twice in case I'd not followed it exactly
the
1st
time.
No luck! Curiously, my directory ServicePackFiles/i386 is
empty
except
for
a
"Lang" subdirectory!!!

Regards.
Phil

:

Please do.
The more information we can get on this the better. There has
to
be
an
answer out there somewhere, and it looks like we're on our
own
to
figure
it
out.
--
Russ Valentine
[MVP-Outlook]
message
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you
suggest
and
come
back to you. Regards.

:

Hi, I've recently (since installing Windows XP Pro SP2;
and
MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now
try
to
send
a
fax
the wizard opens and I receive the error message: "Fax
Server
Information
Cannot be Retrieved. The Wizard will now close." I've done
quite
a
lot
of
research on the net re. this issue and can see that many
people
are
experiencing a similar problem; but these seem to be
related
to
a
network
environment: I'm running a single standalone PC. I've
checked
my
fax
configuration: AOK but it has the Microsoft Shared Fax
Driver
and
in
"Properties" it says that "Sharing is not available for
this
type
of
printer." Q. Why would I want to share it on a standalone
PC?
I
send
and
receive faxes intermittently; but this worked fine prior
to
installing
SP2
and SP3. I would appreciate some guidance how I can cure
this
problem,
please. Oh, tech' details are: OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
Sorry
to
go
on,
guys, but this is driving me insane!

 

[Guest]

Dear Russ,

Any news yet?

Regards.
Phil

Nothing so far.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Just checking to see whether the developers have managed to come up with a
solution, yet. I have to say I'm finding it increasingly irksome not being
able to receive/send faxes.

Regards.
Phil

Excellent.
Information is on its way to the developers. They just told me they are
on a
3 day weekend and won't start working on it until Monday.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Here are my responses:

The only eventvwr msg I receive when trying to send a fax appears in a
dialogue box: "Fax server information cannot be retrieved. The Fax
Wizard
will now close."

Following is the long list of version numbers for the files in
question:
C:\>fileVer.exe /X /B /A /D %windir%\system32\fxs*
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsapi.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscfgwz.dll
W32i APP ENU 5.2.1776.1024 shp c:\windows\system32\fxsclnt.exe
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxsclntr.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscom.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxscomex.dll
- - - - - c:\windows\system32\fxscount.h
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxscover.exe
W32i DRV ENU 0.3.1776.1023 shp c:\windows\system32\fxsdrv.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsevent.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsext32.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsmon.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsperf.dll
- - - - - c:\windows\system32\fxsperf.ini
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsres.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsroute.dll
W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxssend.exe
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxsst.dll
W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxssvc.exe
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxst30.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxstiff.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsui.dll
W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxswzrd.dll
W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsxp32.dll

C:\>fileVer.exe /X /B /A /D %windir%\system32\winfax.dll
W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\winfax.dll

C:\>fileVer.exe /X /B /A /D
%windir%\system32\spool\drivers\w32x86\3\fxs*
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsapi.dll
W32i DRV ENU 0.3.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsdrv.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsres.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxstiff.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxsui.dll
W32i DRV ENU 5.2.1776.1023 shp
c:\windows\system32\spool\drivers\w32x86\3\fxswzrd.dll

The install for XPSP2 was clean.

No, I have (not to my knowledge!) ever connected to a "shared fax
server"
from Windows Server 2003 or SBS2000 or any other shared fax server.

Regards.
Phil

:

We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the
Send
Fax
Wizard.

(2) The version number of the fax binaries in the system. Run
FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send
us
version numbers but that would be tedious.

(3) Was this a clean install of XPSP2? Did you ever connect to a
"shared
fax
server" from Windows Server 2003 or SBS2000 or any other shared fax
server?
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Status is: "Local" "Online".

Regards.
Phil

:

In the Fax Console > Tools > Fax Printer Status...
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Apologies for the delay in responding but work gets in the way of
social
activity!

Did the reinstall: no luck; same problems.
Status In Admin Tools>Svs is "Started", "Automatic"
Fax Console: not sure where I get this status from but the fax is
configured
correctly.

Regards.
Phil

:

So did you do the reinstall or not?
What was the status of the Fax Service in Administrative Tools >
Services?
What is the status of the Fax Printer in the Fax Console?
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Tried every single step you laid out in your response without
any
success
whatsoever. Tried it twice in case I'd not followed it exactly
the
1st
time.
No luck! Curiously, my directory ServicePackFiles/i386 is
empty
except
for
a
"Lang" subdirectory!!!

Regards.
Phil

:

Please do.
The more information we can get on this the better. There has
to
be
an
answer out there somewhere, and it looks like we're on our
own
to
figure
it
out.
--
Russ Valentine
[MVP-Outlook]
message
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you
suggest
and
come
back to you. Regards.

:

Hi, I've recently (since installing Windows XP Pro SP2;
and
MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now
try
to
send
a
fax
the wizard opens and I receive the error message: "Fax
Server
Information
Cannot be Retrieved. The Wizard will now close." I've done
quite
a
lot
of
research on the net re. this issue and can see that many
people
are
experiencing a similar problem; but these seem to be
related
to
a
network
environment: I'm running a single standalone PC. I've
checked
my
fax
configuration: AOK but it has the Microsoft Shared Fax
Driver
and
in
"Properties" it says that "Sharing is not available for
this
type
of
printer." Q. Why would I want to share it on a standalone
PC?
I
send
and
receive faxes intermittently; but this worked fine prior
to
installing
SP2
and SP3. I would appreciate some guidance how I can cure
this
problem,
please. Oh, tech' details are: OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
Sorry
to
go
on,
guys, but this is driving me insane!

 

[Russ Valentine [MVP-Outlook]]

Nothing recently. Last I heard they were convinced it is an issue that
arises with several AV or firewall programs. Remind me which you're using.

--
Russ Valentine
[MVP-Outlook]

Dear Russ,

Any news yet?

Regards.
Phil

Nothing so far.
--
Russ Valentine
[MVP-Outlook]

Hi Russ,

Just checking to see whether the developers have managed to come up
with a
solution, yet. I have to say I'm finding it increasingly irksome not
being
able to receive/send faxes.

Regards.
Phil

:

Excellent.
Information is on its way to the developers. They just told me they
are
on a
3 day weekend and won't start working on it until Monday.

 

[Guest]

Dear Russ,

Mm...that is a new one. Don't think I ever gave you details of the firewall
and/or AV I'm using, but here it is:

Firewall: Sygate Personal Firewall
AV: Antivir.

Hope that's helpful.

Regards.
Phil

Nothing recently. Last I heard they were convinced it is an issue that
arises with several AV or firewall programs. Remind me which you're using.

--
Russ Valentine
[MVP-Outlook]

Dear Russ,

Any news yet?

Regards.
Phil

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Just checking to see whether the developers have managed to come up
with a
solution, yet. I have to say I'm finding it increasingly irksome not
being
able to receive/send faxes.

Regards.
Phil

:

Excellent.
Information is on its way to the developers. They just told me they
are
on a
3 day weekend and won't start working on it until Monday.

 

[Russ Valentine [MVP-Outlook]]

For starters, try disabling them.
--
Russ Valentine
[MVP-Outlook]

Dear Russ,

Mm...that is a new one. Don't think I ever gave you details of the
firewall
and/or AV I'm using, but here it is:

Firewall: Sygate Personal Firewall
AV: Antivir.

Hope that's helpful.

Regards.
Phil

Nothing recently. Last I heard they were convinced it is an issue that
arises with several AV or firewall programs. Remind me which you're
using.

--
Russ Valentine
[MVP-Outlook]

Dear Russ,

Any news yet?

Regards.
Phil

:

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Just checking to see whether the developers have managed to come up
with a
solution, yet. I have to say I'm finding it increasingly irksome not
being
able to receive/send faxes.

Regards.
Phil

:

Excellent.
Information is on its way to the developers. They just told me they
are
on a
3 day weekend and won't start working on it until Monday.

 

[Guest]

I still don't think the AV and firewall are to blame. I bought my computer
new with only Windows XP Home Edition SP2 installed and no other software
(see previous postings). I tried turning off Windows XP firewall and it
still produced the same problem. I do not have an AV yet, but I should be
getting an AV software soon.

Excellent.
I've sent the information to Microsoft.
They tell me they're making progress but still don't have it solved.
--
Russ Valentine
[MVP-Outlook]

Here's what I had found:

fxsapi 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 441.50 KB (452,096
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsapi.dll
fxsevent 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 54.00 KB (55,296
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsevent.dll
fxsmon 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 23.00 KB (23,552
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsmon.dll
fxsroute 5.2.1776.0 31.00 KB (31,744 bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsroute.dll
fxsst 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 549.00 KB (562,176
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsst.dll
fxssvc 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 261.50 KB (267,776
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxssvc.exe
fxst30 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 240.50 KB (246,272
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxst30.dll
fxstiff 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 388.00 KB (397,312
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxstiff.dll


winfax.dll version 5.2.1776.0

all under c:\windows\system32\spool\drivers\w32x86\3
fxsapi.dll version 5.2.1776.1023
fxsdrv.dll version 0.3.1776.1023
fxsres.dll version 5.2.1776.1023
fxstiff.dll version 5.2.1776.1023
fxsui.dll verison 5.2.1776.1023
fxswzrd.dll version 5.2.1776.1023

Windows Support Tools can be installed from the Windows XP CD.
--
Russ Valentine
[MVP-Outlook]
Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the file
versions.



:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
Hello,

I tried turning off the Windows firewall and it is still giving me
the
same
error message. Also, I tried rebooting the system after turning off
the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information
I
posted.
--
Russ Valentine
[MVP-Outlook]
Hello,

I am experiencing the same problem too. I bought my computer 2
months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or
any
other
AV
installed because I haven't got around to purchase one yet. I am
using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New
Fax"
button, the fax wizard pops up. I press the "Next" button and
the
error
message pops up - "Fax server information cannot be retrieved.
The
fax
wizard will close now." I have check all the configurations for
the
fax
modem - Lucent Win Fax modem and it's working properly. I was
not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




:

Hi, I've recently (since installing Windows XP Pro SP2; and MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite
a
lot
of
research on the net re. this issue and can see that many people
are
experiencing a similar problem; but these seem to be related to
a
network
environment: I'm running a single standalone PC. I've checked my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver
and
in
"Properties" it says that "Sharing is not available for this
type
of
printer." Q. Why would I want to share it on a standalone PC? I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details are: OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry
to
go
on,
guys, but this is driving me insane!

 

[Russ Valentine [MVP-Outlook]]

I'm sure there are other causes.
No one has produced steps to repro.
--
Russ Valentine
[MVP-Outlook]

I still don't think the AV and firewall are to blame. I bought my computer
new with only Windows XP Home Edition SP2 installed and no other software
(see previous postings). I tried turning off Windows XP firewall and it
still produced the same problem. I do not have an AV yet, but I should be
getting an AV software soon.

Excellent.
I've sent the information to Microsoft.
They tell me they're making progress but still don't have it solved.
--
Russ Valentine
[MVP-Outlook]

Here's what I had found:

fxsapi 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 441.50 KB (452,096
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsapi.dll
fxsevent 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 54.00 KB (55,296
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsevent.dll
fxsmon 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 23.00 KB (23,552
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsmon.dll
fxsroute 5.2.1776.0 31.00 KB (31,744 bytes) 22/03/2005 9:34 PM
Microsoft
Corporation c:\windows\system32\fxsroute.dll
fxsst 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 549.00 KB (562,176
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsst.dll
fxssvc 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 261.50 KB (267,776
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxssvc.exe
fxst30 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 240.50 KB (246,272
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxst30.dll
fxstiff 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 388.00 KB (397,312
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxstiff.dll


winfax.dll version 5.2.1776.0

all under c:\windows\system32\spool\drivers\w32x86\3
fxsapi.dll version 5.2.1776.1023
fxsdrv.dll version 0.3.1776.1023
fxsres.dll version 5.2.1776.1023
fxstiff.dll version 5.2.1776.1023
fxsui.dll verison 5.2.1776.1023
fxswzrd.dll version 5.2.1776.1023







:

Windows Support Tools can be installed from the Windows XP CD.
--
Russ Valentine
[MVP-Outlook]
Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the
file
versions.



:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
Hello,

I tried turning off the Windows firewall and it is still giving
me
the
same
error message. Also, I tried rebooting the system after turning
off
the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting
information
I
posted.
--
Russ Valentine
[MVP-Outlook]
Hello,

I am experiencing the same problem too. I bought my computer
2
months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or
any
other
AV
installed because I haven't got around to purchase one yet. I
am
using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the
"New
Fax"
button, the fax wizard pops up. I press the "Next" button and
the
error
message pops up - "Fax server information cannot be retrieved.
The
fax
wizard will close now." I have check all the configurations
for
the
fax
modem - Lucent Win Fax modem and it's working properly. I was
not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




:

Hi, I've recently (since installing Windows XP Pro SP2; and
MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try
to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done
quite
a
lot
of
research on the net re. this issue and can see that many
people
are
experiencing a similar problem; but these seem to be related
to
a
network
environment: I'm running a single standalone PC. I've checked
my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver
and
in
"Properties" it says that "Sharing is not available for this
type
of
printer." Q. Why would I want to share it on a standalone PC?
I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details are: OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
Sorry
to
go
on,
guys, but this is driving me insane!

 

[Guest]

Dear Russ,

Done as you suggested: no luck. Any way you can apply pressure to MS to
solve this issue. It's not right for a software vendor of such standing as MS
to just ignore issues which are raised with their products; or is it!

Regards.
Phil

For starters, try disabling them.
--
Russ Valentine
[MVP-Outlook]

Dear Russ,

Mm...that is a new one. Don't think I ever gave you details of the
firewall
and/or AV I'm using, but here it is:

Firewall: Sygate Personal Firewall
AV: Antivir.

Hope that's helpful.

Regards.
Phil

Nothing recently. Last I heard they were convinced it is an issue that
arises with several AV or firewall programs. Remind me which you're
using.

--
Russ Valentine
[MVP-Outlook]
Dear Russ,

Any news yet?

Regards.
Phil

:

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Just checking to see whether the developers have managed to come up
with a
solution, yet. I have to say I'm finding it increasingly irksome not
being
able to receive/send faxes.

Regards.
Phil

:

Excellent.
Information is on its way to the developers. They just told me they
are
on a
3 day weekend and won't start working on it until Monday.

 

[Russ Valentine [MVP-Outlook]]

I've applied all the pressure I know how. It's hard for them to solve issues
they cannot reproduce in house. If anyone can come up with consistent steps
to repro it sure would help.
--
Russ Valentine
[MVP-Outlook]

Dear Russ,

Done as you suggested: no luck. Any way you can apply pressure to MS to
solve this issue. It's not right for a software vendor of such standing as
MS
to just ignore issues which are raised with their products; or is it!

Regards.
Phil

For starters, try disabling them.
--
Russ Valentine
[MVP-Outlook]

Dear Russ,

Mm...that is a new one. Don't think I ever gave you details of the
firewall
and/or AV I'm using, but here it is:

Firewall: Sygate Personal Firewall
AV: Antivir.

Hope that's helpful.

Regards.
Phil

:

Nothing recently. Last I heard they were convinced it is an issue that
arises with several AV or firewall programs. Remind me which you're
using.

--
Russ Valentine
[MVP-Outlook]
Dear Russ,

Any news yet?

Regards.
Phil

:

Nothing so far.
--
Russ Valentine
[MVP-Outlook]
Hi Russ,

Just checking to see whether the developers have managed to come
up
with a
solution, yet. I have to say I'm finding it increasingly irksome
not
being
able to receive/send faxes.

Regards.
Phil

:

Excellent.
Information is on its way to the developers. They just told me
they
are
on a
3 day weekend and won't start working on it until Monday.

 

[levseltzer]

FYI: I just bought a new computer with WinXP Pro SP2 on it, and I have
the same "Fax Server" error message. My previous computer had WinXP
Pro and I manually upgraded to SP2. Same (or nearly) same specs as
other people: single user, never had a fax server, Norton AV, etc.

Any response from Microsoft yet on this issue?

 

[Russ Valentine [MVP-Outlook]]

Still silent.

 

[progresso]

Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The fax
software was installed through the Explorer window "Printers and Faxes"
(available through the Control Panel or in the Start menu), and it went
without any error messages as far as we can remember. (Of cause we were
asked to locate a file; we selected folder D:\I386 on the SP2 CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents in
some cases.

 

[Russ Valentine [MVP-Outlook]]

The problem appears to be related to the failing of the setupsvcsecurity
call when installing on systems that had been upgraded to SP2. Installing
from a slipstreamed SP2 disk should work, but will not provide a solution
for most users who do not have such a disk.

 

[Russ Valentine [MVP-Outlook]]

Also several people have successfully fixed this problem with this article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.". The
Esentutl.exe utility procedure is listed here:

http://www.csd.toshiba.com/cgi-bin/...------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also, however,
I've not yet seen any posts that say it does.

 

[progresso]

As Russ points out, my solution only works if you have the SP2 on a
CD-ROM.

This prompts me to tell you who have installed Windows from the SP2
CD-ROM that you will not be able to find the directory mentioned
somewhere above (ServicePackFiles/i386).

For you who have upgraded to SP2 via the Internet the specified
directory is located at %SystemRoot%\ServicePackFiles\i386, typically
C:\Windows\ServicePackFiles\i386

Regards
Erik

 

[edmondsj]

Russ,

The problem is not iscolated to WinXP. I just installed Small Business
Server 2003 sp1. All 5 files installed without a problem. However, as
soon as the system was restarted, my NT4 clients could no longer fax
using the SBS fax services. I tried to remove and re-install the fax
drivers on the NT4 systems with no success...however, unlike the rest
in this thread, my WinXP Pro clients continue to work with not problem.
Do you know if Microsoft has come any closer to a solution? Thanks.

Jim Edmonds

']Also several people have successfully fixed this problem with this
article:

http://support.microsoft.com/kb/884018
You cannot add a Windows component in Windows XP

"This problem occurs because the security database is corrupted.".
The
Esentutl.exe utility procedure is listed he

http://www.csd.toshiba.com/cgi-bin/...------------&ST=1&SortOrder=LT_WEIGHT&awhit=2
Error Copying Files When Installing IIS Under Windows XP Professional

The hotfix listed in the first article may resolve the issue also,
however,
I've not yet seen any posts that say it does.
--
Russ Valentine
[MVP-Outlook]
"progresso" (e-mail address removed) wrote in message

Hi,

I've been reading a lot of comments about the "Fax Server Information
Cannot Be Retrieved" because we have been struggling with the problem
too (in Windows XP Pro, English, SP2).

We also have MS Office 2003 installed but it doesn't seemed to be
related to the problem.

_*THE_CAUSE:*_

Well, we're not entirely sure but the PC had been used for approx. 6
months before the installation of the fax software was needed. The
fax
software was installed through the Explorer window "Printers and
Faxes"
(available through the Control Panel or in the Start menu), and it
went
without any error messages as far as we can remember. (Of cause we
were
asked to locate a file; we selected folder D:\I386 on the SP2
CD-ROM).

When trying to send a fax we immediately got the "Fax Server
Information Cannot Be Retrieved" message.

We tried to fix the problem by using the standard Control Panel
window
"Add or Remove Programs" and "Add/Remove Windows Components". But we
where unsuccessful.

_*THE_SOLUTION:*_

We solved the problem by

- first uninstalling the fax service though the Control Panel "Add or
Remove Programs" and "Add/Remove Windows Components"
- and then reinstalling the fax service via the setup.exe program in
the root of the SP2 CD-ROM (and we selected "Install optional
Windows
components"). Thus, we avoided to install via the standard Control
Panel access.

The installation was without error messages, and this time the fax
service worked fine.

_*LAST_HICK-UP_ABOUT_THE_WINDOWS_FAX_SERVICE:*_

There seems to be no way to get the "e-mail" field from the "Sender
Information" (in the fax console) displayed on a fax cover page. The
fax cover page editor cannot see this field.

I hope that this was useful to some of you out there.
I can't promise you that it will solve _your_ problem since our
investigation wasn't thorough enough.

Regards
Erik
www.progresso.dk

P.S.: I would much like to avoid faxing. It is technically outdated
but still needed for lawyers etc. because faxes are legal documents
in
some cases.



Phil7979 Wrote:-
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3) run into a problem with my fax..... I receive the error message:
"Fax Server Information Cannot be Retrieved...."-