FAX in Vista Home Premium

[ianmyl]

Not sure why you want me to comment. I have nothing to do with Microsoft. If
you feel you were deliberately deceived by Microsoft's marketing, then your
issue is with them, not me. You may well have a legitimate complaint based
on what you saw and what you read. All I know is that when I did my research
on version specific features, it was pretty clear to me which versions
includedfax:http://www.microsoft.com/windows/products/windowsvista/footnotes.mspx

--
Russ Valentine

I'd like you to look at this page and comment. scroll down to where it
says
"what programs have changed" specifically in reference to windowsfax
console andfaxand scan:
http://windowshelp.microsoft.com/Windows/en-US/help/93929171-8e24-1e6...
and please note the words at the top of the page which state "Applies to
all
editions of WindowsVista."

You wanted to know how to view your old faxes. I told you. That was your
only question. The rest was just a rant. I've always been puzzled by
users'
expectation that Windows should provide reliable, robustfaxsoftware as
part of the OS. Microsoft has done little to create that expectation
since
the software it has provided is neither reliable nor robust. Most users
who
need tofaxpurchase a third party product, which you are certainly free
to
do. I can assure you thefaxfeature will not be added back into the
basic
versions ofVistain some sort of Service Pack, if that's what you're
asking. Features for each version were set long ago.
--
Russ Valentine
[MVP-Outlook]
Russ, sorry I'm not as astute as you are. Your reply however, is not
helpful. A slap on the wrist might make some feel superior, but without
any
concrete suggestions to add to the string, is nothing more than a slap
on
the
wrist, best to keep the chastising to yourself - it makes you sound
smug.
The bottom line is that the program is lacking a fundamental
communications
tool and without user input the developers will not know what areas
need
to
be addressed and included in future service packs.
:
Normally when making a purchase one looks at the features needed and
purchases the appropriate version to meet one's needs. This
information
is
all well documented.
You can still view your old faxes quite readily. TIF files open in
Windows
Photo Gallery.
--
Russ Valentine
[MVP-Outlook]
You have got to be kidding. I havevistahomepremiumbut I still
need
to
send and receive faxes!!!! I had this capability with XP, and I am
very
upset
that it is not available withVistawhich I just installed yesterday
Feb
3.
Does Microsoft believe thathomeusers never receive or send faxes?
What
are
my options? How am I to view the faxes I have saved in my documents?
I
urgently need to have this capability on my computer and I am sure I
am
not
alone in this need.
:
It's doubtful, Microsoft, as far as i know, haven't supplied the
fax
software as a separate item for other versions of Windows operating
systems.
You may have to look at third partyfaxapplications for this one.
Alternatively you would have to look to buyingVistaBusiness or
Ultimate
instead ofPremium.
--
John Barnett MVP
Associate Expert
Windows Shell/User
Web:http://xphelpandsupport.mvps.org
Web:http://vistasupport.mvps.org
The information in this mail/post is supplied "as is". No warranty
of
any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall not be
liable
for
any direct, indirect, incidental or consequential damages arising
out
of
the
use of, or inability to use, information or opinions expressed in
this
mail/post..
Thanks John. Do you suppose it might be available as a separate
download
sometime for the other versions ofVista?
Faxfacility is only available inVistaBusiness, Enterprise and
Ultimate.
Word 2007 provides plenty offaxcover templates but still
relies,
as
far
as i know, on thefaxsoftware ofVistaBusiness, Enterprise and
Ultimate. It doesn't contain afaxapplication on its own.
--
John Barnett MVP
Associate Expert
Windows Shell/User
Web:http://xphelpandsupport.mvps.org
Web:http://vistasupport.mvps.org
The information in this mail/post is supplied "as is". No
warranty
of
any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall not
be
liable
for any direct, indirect, incidental or consequential damages
arising
out
of the use of, or inability to use, information or opinions
expressed
in
this mail/post..
Will some form of FAXing and scanning be available in theHome
Premium
edition or only in the business edition.
I have need for both of these features but do not want the
business
edition.
Maybe they are available in the Office 2007 standard suite?
Thanks in advance. Bob.

I see.... Well lots of friends 're waiting for information on this
annoying fax mater... So, according to all above comments, we should
not upgrade to vista home premium. We'd better stay with our xp OS. XP
supports fax....

 

[Guest]

I agree with Susan. I need Microsoft Fax. I can't believe MS left it out of
Home Premium. Total BS. As for the Know It All, why post your smart a$$
remarks on here?

 

[Russ Valentine [MVP-Outlook]]

To continue to warn those who are considering updating to Vista to read the
fine print before they do. Those users who most frequently use the Windows
Fax product will now be left without it if they don't. Users for whom faxing
is important should stay with XP. I see a lot of folks who rush to the
latest releases just assuming it will be better or have more features--not
always true.
It is not realistic to post here and expect anyone here to be able to
provide a solution for this issue. Microsoft does not monitor these groups,
but it may still be reasonable to post your individual protest and leave it
at that. Sometimes they do "mine the data" here when considering future
policies. I can't help but wonder that they aren't a bit surprised by
finding out how many people actually used and valued the fax module.

 

[Nigel Molesworth]

Microsoft does not monitor these groups,
but it may still be reasonable to post your individual protest

I would certainly like to add my comments to the others. As has been
said before, it is unreasonable to expect "upgraders" to read all the
fine print, one expects more features in new system, not fewer.

I won't be advising any of my clients to upgrade their PCs until
Microsoft comes up with a solution.

 

[dkldkl2]

As a loyal Microsoft customer I find it very sad to read all the MVP
replies.

A basic rule of marketing is "the customer is always right". I am a
long-time customer, and I feel like I have been ripped off when a
feature which was available in Windows XP is no longer available in
the regular (or "cheap" if you like) versions of Windows Vista.

You can say as long as you want "read the fine-prints", "if you had
downloaded the large but free product manual you would have seen
that". However I do not read the fine prints of any product I buy. I
did read the comparison table at the Windows Vista home page, and it
said nothing about faxing. I have never planned to read a "large but
free" manual before making a choice of which version to buy.

You are calling the customers' complaints "bitching". This is very
insulting. It really feels like talking to a monopoly - "who cares
what the customer thinks, you should have known better." I know you
guys are not working for Microsoft, but you are holding a title given
by it and you do represent Microsoft in this newsgroup.

This is not the kind of attitude I am expecting to see from MVPs. You
can be helpful, link to alternative fax programs. If you can't be
helpful, you can just not reply.

 

[Russ Valentine [MVP-Outlook]]

Just to be perfectly clear, I am an end user just like everyone else here. I
do not represent Microsoft in any way and know no more about its internal
operations than you do. I do know they do not monitor these groups directly.
It is only an assumption on my part that they might "mine the data" that
resides here. Microsoft is a very savvy company. It would surprise me
greatly if they did not, but perhaps they don't.

For those who keep trying to bash me for my "RTFM" comments I have no
apologies. Everyone here is an adult capable of making competent purchase
decisions. Decisions to update an OS should be made carefully and
deliberately. Since I need Fax I chose a version of Vista that provided it.
Do the same or stay with XP.

As I have said from the beginning, I understand the pain from those who have
been less careful. The fault is not entirely theirs. The fact that Fax has
been removed from Vista Home versions is documented, but only enough to
satisfy a lawyer (I always consider lawyers the lowest common denominator.
That's an occupational hazard for any physician): Look! There it is! It's in
footnote (ixivvi).

No way am I going to be the one to organize a protest. If I were, I would
follow Nigel's lead, only in a new thread each time to ensure the best
chance of being picked up by a search engine. Preceding the Subject with the
word "Protest" as Nigel did will also enable those of us trying to provide
real help move on to threads where we can actually do so. IMHO, Microsoft
needs to bring its marketing department up to speed. This is certainly one
case where they have missed the mark by a very wide margin.

 

[Russ Valentine [MVP-Outlook]]

You seem not understand USENET, public newsgroups, and the role of MVP's.
The mere fact that you would include MVP's in the same sentence with "rule
of marketing" testifies to that lack of understanding. Read more thoroughly
and think more carefully before you post your accusations.

 

[Barry]

I just downloaded Snappy Fax from their web site. 30 day free trial using
the full program and support. It's got more bells and whistles than the
WinFax Pro program that I was using with XP. It also is Vista compatible.
Cost to buy? About thirty bucks, I believe.

Regards
Barry

P.S. Although I was also surprised that a fax program was not included in
the Home Premium. Why they dropped it is a mystery to me.

Not sure why you want me to comment. I have nothing to do with Microsoft.
If
you feel you were deliberately deceived by Microsoft's marketing, then
your
issue is with them, not me. You may well have a legitimate complaint
based
on what you saw and what you read. All I know is that when I did my
research
on version specific features, it was pretty clear to me which versions
includedfax:http://www.microsoft.com/windows/products/windowsvista/footnotes.mspx

--
Russ Valentine

I'd like you to look at this page and comment. scroll down to where it
says
"what programs have changed" specifically in reference to windowsfax
console andfaxand scan:
http://windowshelp.microsoft.com/Windows/en-US/help/93929171-8e24-1e6...
and please note the words at the top of the page which state "Applies
to
all
editions of WindowsVista."
"Russ Valentine [MVP-Outlook]" wrote:

You wanted to know how to view your old faxes. I told you. That was
your
only question. The rest was just a rant. I've always been puzzled by
users'
expectation that Windows should provide reliable, robustfaxsoftware as
part of the OS. Microsoft has done little to create that expectation
since
the software it has provided is neither reliable nor robust. Most
users
who
need tofaxpurchase a third party product, which you are certainly free
to
do. I can assure you thefaxfeature will not be added back into the
basic
versions ofVistain some sort of Service Pack, if that's what you're
asking. Features for each version were set long ago.
--
Russ Valentine
[MVP-Outlook]
Russ, sorry I'm not as astute as you are. Your reply however, is
not
helpful. A slap on the wrist might make some feel superior, but
without
any
concrete suggestions to add to the string, is nothing more than a
slap
on
the
wrist, best to keep the chastising to yourself - it makes you sound
smug.

The bottom line is that the program is lacking a fundamental
communications
tool and without user input the developers will not know what areas
need
to
be addressed and included in future service packs.

"Russ Valentine [MVP-Outlook]" wrote:

Normally when making a purchase one looks at the features needed
and
purchases the appropriate version to meet one's needs. This
information
is
all well documented.
You can still view your old faxes quite readily. TIF files open in
Windows
Photo Gallery.
--
Russ Valentine
[MVP-Outlook]
You have got to be kidding. I havevistahomepremiumbut I still
need
to
send and receive faxes!!!! I had this capability with XP, and I
am
very
upset
that it is not available withVistawhich I just installed
yesterday
Feb
3.
Does Microsoft believe thathomeusers never receive or send faxes?
What
are
my options? How am I to view the faxes I have saved in my
documents?
I
urgently need to have this capability on my computer and I am
sure I
am
not
alone in this need.

"John Barnett MVP" wrote:

It's doubtful, Microsoft, as far as i know, haven't supplied the
fax
software as a separate item for other versions of Windows
operating
systems.

You may have to look at third partyfaxapplications for this one.
Alternatively you would have to look to buyingVistaBusiness or
Ultimate
instead ofPremium.

--
John Barnett MVP
Associate Expert
Windows Shell/User

The information in this mail/post is supplied "as is". No
warranty
of
any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall not
be
liable
for
any direct, indirect, incidental or consequential damages
arising
out
of
the
use of, or inability to use, information or opinions expressed
in
this
mail/post..

Thanks John. Do you suppose it might be available as a
separate
download
sometime for the other versions ofVista?

message
Faxfacility is only available inVistaBusiness, Enterprise and
Ultimate.

Word 2007 provides plenty offaxcover templates but still
relies,
as
far
as i know, on thefaxsoftware ofVistaBusiness, Enterprise and
Ultimate. It doesn't contain afaxapplication on its own.

--
John Barnett MVP
Associate Expert
Windows Shell/User

The information in this mail/post is supplied "as is". No
warranty
of
any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall
not
be
liable
for any direct, indirect, incidental or consequential damages
arising
out
of the use of, or inability to use, information or opinions
expressed
in
this mail/post..

Will some form of FAXing and scanning be available in
theHome
Premium
edition or only in the business edition.

I have need for both of these features but do not want the
business
edition.

Maybe they are available in the Office 2007 standard suite?

Thanks in advance. Bob.

I see.... Well lots of friends 're waiting for information on this
annoying fax mater... So, according to all above comments, we should
not upgrade to vista home premium. We'd better stay with our xp OS. XP
supports fax....

 

[Guest]

Many to choose from? None is more like it. Please advise me of a fax program
that works with Vista...
D

You should have read the list of features in each version before you
buy. That info has been available for about a year. The fax has NEVER
been part of Premium, only Ultimate and Business.
If fax software came with your modem, try installing that. Otherwise,
stop whining and go buy some fax software. There are many to choose from.

Russ, sorry I'm not as astute as you are. Your reply however, is not
helpful. A slap on the wrist might make some feel superior, but without any
concrete suggestions to add to the string, is nothing more than a slap on the
wrist, best to keep the chastising to yourself - it makes you sound smug.

The bottom line is that the program is lacking a fundamental communications
tool and without user input the developers will not know what areas need to
be addressed and included in future service packs.

Normally when making a purchase one looks at the features needed and
purchases the appropriate version to meet one's needs. This information is
all well documented.
You can still view your old faxes quite readily. TIF files open in Windows
Photo Gallery.
--
Russ Valentine
[MVP-Outlook]
You have got to be kidding. I have vista home premium but I still need to
send and receive faxes!!!! I had this capability with XP, and I am very
upset
that it is not available with Vista which I just installed yesterday Feb
3.
Does Microsoft believe that home users never receive or send faxes? What
are
my options? How am I to view the faxes I have saved in my documents? I
urgently need to have this capability on my computer and I am sure I am
not
alone in this need.

:

It's doubtful, Microsoft, as far as i know, haven't supplied the fax
software as a separate item for other versions of Windows operating
systems.

You may have to look at third party fax applications for this one.
Alternatively you would have to look to buying Vista Business or Ultimate
instead of Premium.

--
John Barnett MVP
Associate Expert
Windows Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable
for
any direct, indirect, incidental or consequential damages arising out of
the
use of, or inability to use, information or opinions expressed in this
mail/post..

Thanks John. Do you suppose it might be available as a separate
download
sometime for the other versions of Vista?

Fax facility is only available in Vista Business, Enterprise and
Ultimate.

Word 2007 provides plenty of fax cover templates but still relies, as
far
as i know, on the fax software of Vista Business, Enterprise and
Ultimate. It doesn't contain a fax application on its own.

--
John Barnett MVP
Associate Expert
Windows Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of
any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall not be
liable
for any direct, indirect, incidental or consequential damages arising
out
of the use of, or inability to use, information or opinions expressed
in
this mail/post..

Will some form of FAXing and scanning be available in the Home
Premium
edition or only in the business edition.

I have need for both of these features but do not want the business
edition.

Maybe they are available in the Office 2007 standard suite?

Thanks in advance. Bob.

 

[bjr]

How about snappyfax?

 

[Cedrick]

I just downloaded Snappy Fax from their web site. 30 day free trial using
the full program and support. It's got more bells and whistles than the
WinFax Pro program that I was using with XP. It also is Vista compatible.
Cost to buy? About thirty bucks, I believe.

Regards
Barry

P.S. Although I was also surprised that a fax program was not included
in the Home Premium. Why they dropped it is a mystery to me.

They didn't included fax because its one of the small things that will
irritate people into wanting the better version. I think it adds up to
money. Microsoft found a way to sell their most expensive OS to everyone;
even folks who buy a new computer. New systems will probably come preloaded
with Home Basic or Premium and everyone will want to upgrade. MS gets to
sell the half baked OS to manufacturers and make even more when everyone
upgrades.

-Cedrick

 

[gscarsel]

Try to load a old DOS Skyglobe version on Vista. KO!

Try to send a fax. KO!

I am annoyed, I think I will return to my old XP or perhaps I will
install Linux.

joe

 

[Guest]

I too like Susan and others am *extremely* disappointed that Vista Premium
doesn't have Fax capability. Why? Because I can not believe an OS that is
supposed to be an "improvement" over XP would actually take functions AWAY
from the user. And at a 160% higher cost over previous OS', you certainly
shouldn't expect to get less functions than what the previous OS had. (And
no, I don't want to buy a space-hogging fax machine. I got rid of the one I
had because I COULD fax from my computer.)

I just don't believe a new OS should cost more -- and have less. It should
build on the previous version's capabilities and only go upwards from there,
not take them away.

Dave

That's the version I heard as well. The Fax Developers put a ton of work
into this module and it shows. I hate it when marketing wins, but they
almost always do.
--
Russ Valentine
[MVP-Outlook]

I am a printer guy so I don't fax. When I have to, I am worthless around
one. None the less there are plenty of people who are good at this
function. I contacted one of the Fax guys who was around when the decision
for where fax lives was finalized. The developers and project managers of
Fax want fax on every version of Windows that is shipped. Marketing group
had a difference of opinion and won the contest. There was lots of
discussion but in the end devs lost this battle.

"
This was always a controversial topic and tons of discussion took place
around this subject. It was always seen as a very valuable asset to sell
to small businesses and this influenced the SKU decision making. At some
point there was going to be a small biz SKU and that is where fax had the
most value.
"

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

guys, please stop. I came to ask a question, perhaps find a solution from
another party and I get only attitude.

Is this a community area for regular windows users to ask questions and
hopefully get some decent advise or is this only for professional types
who
follow software development? I haven't been following the development of
Vista for a year, nor do I feel that I have to. Microsoft has a long
standing
goal of selling operating systems that everyone can use, and I believe I
am
in the group of everyone. I am not whining.

Can you tell me where on the Vista box it says no fax? I also don't see
it
on the side by side comparison that is designed to help people make a
choice.
I'm not seeing it. Also, I upgraded from XP home and the problem is with
Vista not working with the fax software that worked with XP. I have a
Dell
XPS--only five months old, but I'm sure a patch is forthcoming.


:

You should have read the list of features in each version before you
buy. That info has been available for about a year. The fax has NEVER
been part of Premium, only Ultimate and Business.
If fax software came with your modem, try installing that. Otherwise,
stop whining and go buy some fax software. There are many to choose
from.

Susan wrote:
Russ, sorry I'm not as astute as you are. Your reply however, is not
helpful. A slap on the wrist might make some feel superior, but
without any
concrete suggestions to add to the string, is nothing more than a slap
on the
wrist, best to keep the chastising to yourself - it makes you sound
smug.

The bottom line is that the program is lacking a fundamental
communications
tool and without user input the developers will not know what areas
need to
be addressed and included in future service packs.

:

Normally when making a purchase one looks at the features needed and
purchases the appropriate version to meet one's needs. This
information is
all well documented.
You can still view your old faxes quite readily. TIF files open in
Windows
Photo Gallery.
--
Russ Valentine
[MVP-Outlook]
You have got to be kidding. I have vista home premium but I still
need to
send and receive faxes!!!! I had this capability with XP, and I am
very
upset
that it is not available with Vista which I just installed yesterday
Feb
3.
Does Microsoft believe that home users never receive or send faxes?
What
are
my options? How am I to view the faxes I have saved in my documents?
I
urgently need to have this capability on my computer and I am sure I
am
not
alone in this need.

:

It's doubtful, Microsoft, as far as i know, haven't supplied the
fax
software as a separate item for other versions of Windows operating
systems.

You may have to look at third party fax applications for this one.
Alternatively you would have to look to buying Vista Business or
Ultimate
instead of Premium.

--
John Barnett MVP
Associate Expert
Windows Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty
of any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall not be
liable
for
any direct, indirect, incidental or consequential damages arising
out of
the
use of, or inability to use, information or opinions expressed in
this
mail/post..

Thanks John. Do you suppose it might be available as a separate
download
sometime for the other versions of Vista?

Fax facility is only available in Vista Business, Enterprise and
Ultimate.

Word 2007 provides plenty of fax cover templates but still
relies, as
far
as i know, on the fax software of Vista Business, Enterprise and
Ultimate. It doesn't contain a fax application on its own.

--
John Barnett MVP
Associate Expert
Windows Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No
warranty of
any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall not be
liable
for any direct, indirect, incidental or consequential damages
arising
out
of the use of, or inability to use, information or opinions
expressed
in
this mail/post..

Will some form of FAXing and scanning be available in the Home
Premium
edition or only in the business edition.

I have need for both of these features but do not want the
business
edition.

Maybe they are available in the Office 2007 standard suite?

Thanks in advance. Bob.

 

[Guest]

You seem not understand USENET, public newsgroups, and the role of MVP's.
The mere fact that you would include MVP's in the same sentence with "rule
of marketing" testifies to that lack of understanding. Read more thoroughly
and think more carefully before you post your accusations.
--
Russ Valentine
[MVP-Outlook]

As a loyal Microsoft customer I find it very sad to read all the MVP
replies.

A basic rule of marketing is "the customer is always right". I am a
long-time customer, and I feel like I have been ripped off when a
feature which was available in Windows XP is no longer available in
the regular (or "cheap" if you like) versions of Windows Vista.

You can say as long as you want "read the fine-prints", "if you had
downloaded the large but free product manual you would have seen
that". However I do not read the fine prints of any product I buy. I
did read the comparison table at the Windows Vista home page, and it
said nothing about faxing. I have never planned to read a "large but
free" manual before making a choice of which version to buy.

You are calling the customers' complaints "bitching". This is very
insulting. It really feels like talking to a monopoly - "who cares
what the customer thinks, you should have known better." I know you
guys are not working for Microsoft, but you are holding a title given
by it and you do represent Microsoft in this newsgroup.

This is not the kind of attitude I am expecting to see from MVPs. You
can be helpful, link to alternative fax programs. If you can't be
helpful, you can just not reply.

 

[Guest]

Thank you for the information. I have been trying unsuccessfully (now I know
why) to get the fax to work on our VISTA PC (with Home Premium). At least
now I know not to waste more time. By the way, we bought the new VISTA PC
because our XP PC crashed (burnt out motherboard we were told) the end of
January. We were informed the VISTA would have the basic XP items plus be
faster/better etc. In the past, we have been one of the last to buy a new
item. Again, thank you for the information and taking time to inform us.

You seem not understand USENET, public newsgroups, and the role of MVP's.
The mere fact that you would include MVP's in the same sentence with "rule
of marketing" testifies to that lack of understanding. Read more thoroughly
and think more carefully before you post your accusations.
--
Russ Valentine
[MVP-Outlook]

As a loyal Microsoft customer I find it very sad to read all the MVP
replies.

A basic rule of marketing is "the customer is always right". I am a
long-time customer, and I feel like I have been ripped off when a
feature which was available in Windows XP is no longer available in
the regular (or "cheap" if you like) versions of Windows Vista.

You can say as long as you want "read the fine-prints", "if you had
downloaded the large but free product manual you would have seen
that". However I do not read the fine prints of any product I buy. I
did read the comparison table at the Windows Vista home page, and it
said nothing about faxing. I have never planned to read a "large but
free" manual before making a choice of which version to buy.

You are calling the customers' complaints "bitching". This is very
insulting. It really feels like talking to a monopoly - "who cares
what the customer thinks, you should have known better." I know you
guys are not working for Microsoft, but you are holding a title given
by it and you do represent Microsoft in this newsgroup.

This is not the kind of attitude I am expecting to see from MVPs. You
can be helpful, link to alternative fax programs. If you can't be
helpful, you can just not reply.

 

[Guest]

Fax and scan will not work with Vista Home Premium. All microsoft wants you
to do is spend a lot of extra dollars for ultimate. By the wau Home Premium
should be just that -- Premium --
If you need a fax program that works fine with Vista Home Premium try the
fax program Snappy Fax you can find it online and try it free for 30 days
and if you like it the cost is $29.95. I wouldn't give Microsoft another
dime if I didn't have to.
kayden

Thank you for the information. I have been trying unsuccessfully (now I know
why) to get the fax to work on our VISTA PC (with Home Premium). At least
now I know not to waste more time. By the way, we bought the new VISTA PC
because our XP PC crashed (burnt out motherboard we were told) the end of
January. We were informed the VISTA would have the basic XP items plus be
faster/better etc. In the past, we have been one of the last to buy a new
item. Again, thank you for the information and taking time to inform us.

You seem not understand USENET, public newsgroups, and the role of MVP's.
The mere fact that you would include MVP's in the same sentence with "rule
of marketing" testifies to that lack of understanding. Read more thoroughly
and think more carefully before you post your accusations.
--
Russ Valentine
[MVP-Outlook]

As a loyal Microsoft customer I find it very sad to read all the MVP
replies.

A basic rule of marketing is "the customer is always right". I am a
long-time customer, and I feel like I have been ripped off when a
feature which was available in Windows XP is no longer available in
the regular (or "cheap" if you like) versions of Windows Vista.

You can say as long as you want "read the fine-prints", "if you had
downloaded the large but free product manual you would have seen
that". However I do not read the fine prints of any product I buy. I
did read the comparison table at the Windows Vista home page, and it
said nothing about faxing. I have never planned to read a "large but
free" manual before making a choice of which version to buy.

You are calling the customers' complaints "bitching". This is very
insulting. It really feels like talking to a monopoly - "who cares
what the customer thinks, you should have known better." I know you
guys are not working for Microsoft, but you are holding a title given
by it and you do represent Microsoft in this newsgroup.

This is not the kind of attitude I am expecting to see from MVPs. You
can be helpful, link to alternative fax programs. If you can't be
helpful, you can just not reply.

On Mar 17, 2:49 pm, "Russ Valentine [MVP-Outlook]" <[email protected]>
wrote:
To continue to warn those who are considering updating to Vista to read
the
fine print before they do. Those users who most frequently use the
WindowsFaxproduct will now be left without it if they don't. Users for
whom faxing
is important should stay with XP. I see a lot of folks who rush to the
latest releases just assuming it will be better or have more
features--not
always true.
It is not realistic to post here and expect anyone here to be able to
provide a solution for this issue. Microsoft does not monitor these
groups,
but it may still be reasonable to post your individual protest and leave
it
at that. Sometimes they do "mine the data" here when considering future
policies. I can't help but wonder that they aren't a bit surprised by
finding out how many people actually used and valued thefaxmodule.
--
Russ Valentine




I agree with Susan. I need MicrosoftFax. I can't believe MS left it
out
of
Home Premium. Total BS. As for the Know It All, why post your smart
a$$
remarks on here?- Hide quoted text -

- Show quoted text -

 

[Guest]

I with Susan on this one as well. I looked at the same lists as she and so
many others have. Who knew that you had to look deeper in the maze of
microsoft.com to find yet another list which included "no fax." I thought I
was upgrading...to me that means more and better added on to what you already
have. Beyond the fax situation, I have issues now with printing a website
document that says, "PRINT" and with Norton IS. If I could blink my eyes and
bring back XP, I would!

I'm gonna have to side with Susan on this one. Lots of people here are
quick to point out that fax isn't included with the Home Premium edition by
pointing out the link, or say "you should have read the features before you
bought it" but likely these are the same people that didn't even know fax
was included in Windows XP and Windows 2000.

Even Bill Gates said most people are going to buy Home Premium...not
Business and not Ultimate. Its the average person that uses the built in
fax in Windows to send the occasional fax. By removing this, they are
pissing off a lot of Home Premium customers expecting that Windows Vista
Home Premium is going to do everything Windows XP did, only better.

It's detailed in the Windows Vista Product guide, which tells you
everything you ever wanted to know about Vista - a large but free download
from Microsoft.
http://www.microsoft.com/downloads/...bf-4823-4a12-afe1-5b40b2ad3725&DisplayLang=en
Here is the comparison we reference from CNET:
http://reviews.cnet.com/4520-3672_7-6687907-1.html
Note the 3rd entry in the table from the bottom.

guys, please stop. I came to ask a question, perhaps find a solution from
another party and I get only attitude. Is this a community area for
regular windows users to ask questions and hopefully get some decent
advise or is this only for professional types who follow software
development? I haven't been following the development of Vista for a
year, nor do I feel that I have to. Microsoft has a long standing goal of
selling operating systems that everyone can use, and I believe I am in
the group of everyone. I am not whining. Can you tell me where on the
Vista box it says no fax? I also don't see it on the side by side
comparison that is designed to help people make a choice. I'm not seeing
it. Also, I upgraded from XP home and the problem is with Vista not
working with the fax software that worked with XP. I have a Dell
XPS--only five months old, but I'm sure a patch is forthcoming. "bjr"
wrote:

You should have read the list of features in each version before you
buy. That info has been available for about a year. The fax has NEVER
been part of Premium, only Ultimate and Business.
If fax software came with your modem, try installing that. Otherwise,
stop whining and go buy some fax software. There are many to choose
from.

Susan wrote:
Russ, sorry I'm not as astute as you are. Your reply however, is not
helpful. A slap on the wrist might make some feel superior, but without
any concrete suggestions to add to the string, is nothing more than a
slap on the wrist, best to keep the chastising to yourself - it makes
you sound smug.
The bottom line is that the program is lacking a fundamental
communications tool and without user input the developers will not know
what areas need to be addressed and included in future service packs.
:

Normally when making a purchase one looks at the features needed and
purchases the appropriate version to meet one's needs. This
information is all well documented.
You can still view your old faxes quite readily. TIF files open in
Windows Photo Gallery.
--
Russ Valentine
[MVP-Outlook]
You have got to be kidding. I have vista home premium but I still
need to
send and receive faxes!!!! I had this capability with XP, and I am
very upset
that it is not available with Vista which I just installed yesterday
Feb 3.
Does Microsoft believe that home users never receive or send faxes?
What are
my options? How am I to view the faxes I have saved in my documents?
I
urgently need to have this capability on my computer and I am sure I
am not
alone in this need.

:

It's doubtful, Microsoft, as far as i know, haven't supplied the fax
software as a separate item for other versions of Windows operating
systems.

You may have to look at third party fax applications for this one.
Alternatively you would have to look to buying Vista Business or
Ultimate
instead of Premium.

--
John Barnett MVP
Associate Expert
Windows Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty
of any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall not be
liable for
any direct, indirect, incidental or consequential damages arising
out of the
use of, or inability to use, information or opinions expressed in
this
mail/post..

Thanks John. Do you suppose it might be available as a separate
download
sometime for the other versions of Vista?

Fax facility is only available in Vista Business, Enterprise and
Ultimate.

Word 2007 provides plenty of fax cover templates but still relies,
as far
as i know, on the fax software of Vista Business, Enterprise and
Ultimate. It doesn't contain a fax application on its own.

--
John Barnett MVP
Associate Expert
Windows Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty
of any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall not be
liable
for any direct, indirect, incidental or consequential damages
arising out
of the use of, or inability to use, information or opinions
expressed in
this mail/post..

Will some form of FAXing and scanning be available in the Home
Premium
edition or only in the business edition.

I have need for both of these features but do not want the
business
edition.

Maybe they are available in the Office 2007 standard suite?

Thanks in advance. Bob.

 

[Guest]

I found a great one here http://www.rkssoftware.com/index.html , the RKS Fax
is working great on Vista Home Premium. It places a fax choice in the print
options. Any program Word, Publisher, etc. I just choose RKS Fax for printer,
and it works.
--
Michael A Bolesny

Fax and scan will not work with Vista Home Premium. All microsoft wants you
to do is spend a lot of extra dollars for ultimate. By the wau Home Premium
should be just that -- Premium --
If you need a fax program that works fine with Vista Home Premium try the
fax program Snappy Fax you can find it online and try it free for 30 days
and if you like it the cost is $29.95. I wouldn't give Microsoft another
dime if I didn't have to.
kayden

Thank you for the information. I have been trying unsuccessfully (now I know
why) to get the fax to work on our VISTA PC (with Home Premium). At least
now I know not to waste more time. By the way, we bought the new VISTA PC
because our XP PC crashed (burnt out motherboard we were told) the end of
January. We were informed the VISTA would have the basic XP items plus be
faster/better etc. In the past, we have been one of the last to buy a new
item. Again, thank you for the information and taking time to inform us.

You seem not understand USENET, public newsgroups, and the role of MVP's.
The mere fact that you would include MVP's in the same sentence with "rule
of marketing" testifies to that lack of understanding. Read more thoroughly
and think more carefully before you post your accusations.
--
Russ Valentine
[MVP-Outlook]
As a loyal Microsoft customer I find it very sad to read all the MVP
replies.

A basic rule of marketing is "the customer is always right". I am a
long-time customer, and I feel like I have been ripped off when a
feature which was available in Windows XP is no longer available in
the regular (or "cheap" if you like) versions of Windows Vista.

You can say as long as you want "read the fine-prints", "if you had
downloaded the large but free product manual you would have seen
that". However I do not read the fine prints of any product I buy. I
did read the comparison table at the Windows Vista home page, and it
said nothing about faxing. I have never planned to read a "large but
free" manual before making a choice of which version to buy.

You are calling the customers' complaints "bitching". This is very
insulting. It really feels like talking to a monopoly - "who cares
what the customer thinks, you should have known better." I know you
guys are not working for Microsoft, but you are holding a title given
by it and you do represent Microsoft in this newsgroup.

This is not the kind of attitude I am expecting to see from MVPs. You
can be helpful, link to alternative fax programs. If you can't be
helpful, you can just not reply.

On Mar 17, 2:49 pm, "Russ Valentine [MVP-Outlook]" <[email protected]>
wrote:
To continue to warn those who are considering updating to Vista to read
the
fine print before they do. Those users who most frequently use the
WindowsFaxproduct will now be left without it if they don't. Users for
whom faxing
is important should stay with XP. I see a lot of folks who rush to the
latest releases just assuming it will be better or have more
features--not
always true.
It is not realistic to post here and expect anyone here to be able to
provide a solution for this issue. Microsoft does not monitor these
groups,
but it may still be reasonable to post your individual protest and leave
it
at that. Sometimes they do "mine the data" here when considering future
policies. I can't help but wonder that they aren't a bit surprised by
finding out how many people actually used and valued thefaxmodule.
--
Russ Valentine




I agree with Susan. I need MicrosoftFax. I can't believe MS left it
out
of
Home Premium. Total BS. As for the Know It All, why post your smart
a$$
remarks on here?- Hide quoted text -

- Show quoted text -

 

[Guest]

I am a printer guy so I don't fax. When I have to, I am worthless around
one. None the less there are plenty of people who are good at this
function. I contacted one of the Fax guys who was around when the decision
for where fax lives was finalized. The developers and project managers of
Fax want fax on every version of Windows that is shipped. Marketing group
had a difference of opinion and won the contest. There was lots of
discussion but in the end devs lost this battle.

"
This was always a controversial topic and tons of discussion took place
around this subject. It was always seen as a very valuable asset to sell to
small businesses and this influenced the SKU decision making. At some point
there was going to be a small biz SKU and that is where fax had the most
value.
"

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

guys, please stop. I came to ask a question, perhaps find a solution from
another party and I get only attitude.

Is this a community area for regular windows users to ask questions and
hopefully get some decent advise or is this only for professional types
who
follow software development? I haven't been following the development of
Vista for a year, nor do I feel that I have to. Microsoft has a long
standing
goal of selling operating systems that everyone can use, and I believe I
am
in the group of everyone. I am not whining.

Can you tell me where on the Vista box it says no fax? I also don't see it
on the side by side comparison that is designed to help people make a
choice.
I'm not seeing it. Also, I upgraded from XP home and the problem is with
Vista not working with the fax software that worked with XP. I have a Dell
XPS--only five months old, but I'm sure a patch is forthcoming.

You should have read the list of features in each version before you
buy. That info has been available for about a year. The fax has NEVER
been part of Premium, only Ultimate and Business.
If fax software came with your modem, try installing that. Otherwise,
stop whining and go buy some fax software. There are many to choose from.

Susan wrote:
Russ, sorry I'm not as astute as you are. Your reply however, is not
helpful. A slap on the wrist might make some feel superior, but without
any
concrete suggestions to add to the string, is nothing more than a slap
on the
wrist, best to keep the chastising to yourself - it makes you sound
smug.

The bottom line is that the program is lacking a fundamental
communications
tool and without user input the developers will not know what areas
need to
be addressed and included in future service packs.

:

Normally when making a purchase one looks at the features needed and
purchases the appropriate version to meet one's needs. This
information is
all well documented.
You can still view your old faxes quite readily. TIF files open in
Windows
Photo Gallery.
--
Russ Valentine
[MVP-Outlook]
You have got to be kidding. I have vista home premium but I still
need to
send and receive faxes!!!! I had this capability with XP, and I am
very
upset
that it is not available with Vista which I just installed yesterday
Feb
3.
Does Microsoft believe that home users never receive or send faxes?
What
are
my options? How am I to view the faxes I have saved in my documents?
I
urgently need to have this capability on my computer and I am sure I
am
not
alone in this need.

:

It's doubtful, Microsoft, as far as i know, haven't supplied the fax
software as a separate item for other versions of Windows operating
systems.

You may have to look at third party fax applications for this one.
Alternatively you would have to look to buying Vista Business or
Ultimate
instead of Premium.

--
John Barnett MVP
Associate Expert
Windows Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty
of any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall not be
liable
for
any direct, indirect, incidental or consequential damages arising
out of
the
use of, or inability to use, information or opinions expressed in
this
mail/post..

Thanks John. Do you suppose it might be available as a separate
download
sometime for the other versions of Vista?

Fax facility is only available in Vista Business, Enterprise and
Ultimate.

Word 2007 provides plenty of fax cover templates but still relies,
as
far
as i know, on the fax software of Vista Business, Enterprise and
Ultimate. It doesn't contain a fax application on its own.

--
John Barnett MVP
Associate Expert
Windows Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty
of
any
kind, either expressed or implied, is made in relation to the
accuracy,
reliability or content of this mail/post. The Author shall not be
liable
for any direct, indirect, incidental or consequential damages
arising
out
of the use of, or inability to use, information or opinions
expressed
in
this mail/post..

Will some form of FAXing and scanning be available in the Home
Premium
edition or only in the business edition.

I have need for both of these features but do not want the
business
edition.

Maybe they are available in the Office 2007 standard suite?

Thanks in advance. Bob.

 

[Guest]

Will some form of FAXing and scanning be available in the Home Premium
edition or only in the business edition.

I have need for both of these features but do not want the business edition.

Maybe they are available in the Office 2007 standard suite?

Thanks in advance. Bob.