External Hard Drive Buffalo Drivestation Vista will not pick it up

[Sue]

Hi There

I have Vista Premium. I purchased a Buffalo Drivestation (500gb) Buffalo say
it is Vista Compatible but my computer does not recognize it. Plugged it
into my XP machine and that was fine. Anyone know what I am doing wrong
vista picks up my other external drives ok.
Any help would be appreciated as I have tried everywhere for a drive but to
no avail.

Sue

 

[Cal Bear '66]

Have you gone into Administrative Tools> Computer Management and looked under
Disk Management to see if the drive is recognized there? You must partition,
format and assign a drive letter before you can see and use a new drive.

 

[Sue]

Hi

Thanks for your quick reply.
Yes I have tried admin tools but no drive.
How can I format drive if I cannot see it?

Sue

 

[Cal Bear '66]

Ouch!
Different USB port? Different cable?
Take it back and try another unit or different brand?

 

[Sue]

Thanks again Cal Bear

have tried all of that but to no avail

Thanks

Sue

 

[Don]

Hi There

I have Vista Premium. I purchased a Buffalo Drivestation (500gb) Buffalo
say it is Vista Compatible but my computer does not recognize it.
Plugged it into my XP machine and that was fine. Anyone know what I am
doing wrong vista picks up my other external drives ok.

What actually happens when you plug the drive into Vista? Any error
messages?

 

[Sue]

hi
nothing happens at all

sue

 

[Don]

hi
nothing happens at all

Ugh. That's not the answer I expected. Is it a USB drive? Firewire?
eSATA?

 

[Sue]

Hi again

Its a combo drive firewire or usb.
Buffalo still say its compatible

sue

 

[Cal Bear '66]

Perhaps the drive IS defective?
Have you tried it on another machine?

 

[Don]

Hi again

Its a combo drive firewire or usb.
Buffalo still say its compatible

For absolutely nothing to happen is an unusual response indeed.
Makes me think of a bad USB cable or a bad USP port. Can you
try the drive with a different cable, and try different USB
ports on the same machine? Especially if it has ports on both
front and back.

 

[Sue]

Hi
Thanks for all your help
Yes the drive did work on my other xp machine.

But I found that the fire port had some files missing replaced those and now
the drive is picked up.

Thanks for everybody help

Sue

 

[Sue]

Hi

Pleased to say I now have it up and working at long last. I found that the
firewire port needed updating and so did the usb ports for some reason.

Thanks for all your help

Sue

 

[Colin Barnhorst]

A June 2007 firmware update is available on the Buffalo website.

 

[Colin Barnhorst]

You're welcome.

 

[Colin Barnhorst]

Then there must not be one for your model.