newhorizon1 said:
I'm running a Dell Dimension 4600C with XP SP2. Windows explorer has suddenly
started to close when I browse for photos in My Documents. The problem began
when I was trying to put a photo into a Publisher doc - Publisher would crash
and restart. Then, I tried browsing through My Docs and Explorer started
crashing/restarting on the same folder. It happens as soon as I get to the
folder I want.
In the error report "contents", here's what I get:
AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 0002ae22
This happened to me once before -- same scenario, using images in a
Publisher doc -- and I don't remember the fix. What causes this to start? How
can I prevent it? I run a pretty tight ship with regard to anti-virus,
malware, etc.
Any help would be GREATLY appreciated!
Kara
It mostly caused by a third-party BHO or software that installed on your
system, try to follow the instruction below and let me know.
The Explorer.exe process may unexpectedly quit when you try to search for a
file in Windows XP or in Windows Server 2003
http://support.microsoft.com/kb/900004
Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
RootkitRevealer v1.71
By Bryce Cogswell and Mark Russinovich
http://www.microsoft.com/technet/sysinternals/Security/RootkitRevealer.mspx
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
After the scan run disk cleanup on your drive and also the Check Disk Tool
on start up.
Reboot your machine and see if the issue resolved, if not please proceed
with the next step:
= You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.
VBRun60.exe installs Visual Basic 6.0 run-time files
http://support.microsoft.com/kb/192461/
Run this command:
sfc /scannow
HTH.
nass
