Explorer.exe - Application Error:

[Guest]

We recently upgraded 30+ PC's and notebooks from Office 2000 to Office 2003.
All OS' are XP Pro. But some of the PC's since display an error every time
they shut down which is:

Explorer.exe - Application Error: The instruction at 0x00a8737e referenced
memory at 0x0007fffc.
Click Ok to terminate the program
Click on cancel to debug the program.

They always click Ok and the PC shuts down normally. All PC's have the same
Windows Updates installed, there is nothing to distinguish those that get the
error from those that don't.

FYI Outlook wasn't installed on any.

Can anyone help?

Thanx

 

[Guest]

We recently upgraded 30+ PC's and notebooks from Office 2000 to Office 2003.
All OS' are XP Pro. But some of the PC's since display an error every time
they shut down which is:

Explorer.exe - Application Error: The instruction at 0x00a8737e referenced
memory at 0x0007fffc.
Click Ok to terminate the program
Click on cancel to debug the program.

They always click Ok and the PC shuts down normally. All PC's have the same
Windows Updates installed, there is nothing to distinguish those that get the
error from those that don't.

FYI Outlook wasn't installed on any.

Can anyone help?

Thanx

Go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box

Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796

3... You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Hi Nass

Thanks for all this information.

Just to answer some of your suggestions, all PC's are running Sophos
Antivirus managed centrally - I can confirm 100% that all pc's are clean.

If it's bad ram then it's suddenly developed on approx 15 pc's and only come
to light after the Office 2003 upgrade so I don't think it's this. Some of
the PC's are only 4-6 months old. Basically there were no errors of any kind
on these pc's until the Office upgrade was complete.

I will pick a PC hopefully later today and go through the Internet Options
and try what you have suggested. I'll let you know how I get on.

We recently upgraded 30+ PC's and notebooks from Office 2000 to Office 2003.
All OS' are XP Pro. But some of the PC's since display an error every time
they shut down which is:

Explorer.exe - Application Error: The instruction at 0x00a8737e referenced
memory at 0x0007fffc.
Click Ok to terminate the program
Click on cancel to debug the program.

They always click Ok and the PC shuts down normally. All PC's have the same
Windows Updates installed, there is nothing to distinguish those that get the
error from those that don't.

FYI Outlook wasn't installed on any.

Can anyone help?

Thanx

Go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box

Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796

3... You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Hi,
It could be a memory leakage and you really need to pin point this, yes it
could be the Office suite as it is the last software added, is it compatible
with these machine (32-bit Vs 64-Bit software environment).
It is best to experiment to get a solution on one machine and see if the
procedure will solve the issue, also the Event viewer log will be much of
help to you & us to track this down.
Download the FileMon or Process Explorer to monitor in real time the running
processes in the background and capture the causer getting the most of the
CPU usage.
FileMon for Windows v7.04
By Mark Russinovich and Bryce Cogswell
http://www.microsoft.com/technet/sysinternals/utilities/filemon.mspx
Sysinternals Utilities: Process
http://www.microsoft.com/technet/sysinternals/Processesandthreadsutilities.mspx
Good luck and keep us informed.
Regards,
nass
------
www.nasstec.co.uk

Hi Nass

Thanks for all this information.

Just to answer some of your suggestions, all PC's are running Sophos
Antivirus managed centrally - I can confirm 100% that all pc's are clean.

If it's bad ram then it's suddenly developed on approx 15 pc's and only come
to light after the Office 2003 upgrade so I don't think it's this. Some of
the PC's are only 4-6 months old. Basically there were no errors of any kind
on these pc's until the Office upgrade was complete.

I will pick a PC hopefully later today and go through the Internet Options
and try what you have suggested. I'll let you know how I get on.

We recently upgraded 30+ PC's and notebooks from Office 2000 to Office 2003.
All OS' are XP Pro. But some of the PC's since display an error every time
they shut down which is:

Explorer.exe - Application Error: The instruction at 0x00a8737e referenced
memory at 0x0007fffc.
Click Ok to terminate the program
Click on cancel to debug the program.

They always click Ok and the PC shuts down normally. All PC's have the same
Windows Updates installed, there is nothing to distinguish those that get the
error from those that don't.

FYI Outlook wasn't installed on any.

Can anyone help?

Thanx

Go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box

Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796

3... You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Hi Nass

Everything is 32 bit so no compatibility issues there! I experimented with
IE addons this morning and all my changes still resulted in the same error.
I've already got Filemon saved on our network so will run that on my test PC
later on today and keep you informed.

Thank you very much for all your help with this!!

Andrea

Hi,
It could be a memory leakage and you really need to pin point this, yes it
could be the Office suite as it is the last software added, is it compatible
with these machine (32-bit Vs 64-Bit software environment).
It is best to experiment to get a solution on one machine and see if the
procedure will solve the issue, also the Event viewer log will be much of
help to you & us to track this down.
Download the FileMon or Process Explorer to monitor in real time the running
processes in the background and capture the causer getting the most of the
CPU usage.
FileMon for Windows v7.04
By Mark Russinovich and Bryce Cogswell
http://www.microsoft.com/technet/sysinternals/utilities/filemon.mspx
Sysinternals Utilities: Process
http://www.microsoft.com/technet/sysinternals/Processesandthreadsutilities.mspx
Good luck and keep us informed.
Regards,
nass
------
www.nasstec.co.uk

Hi Nass

Thanks for all this information.

Just to answer some of your suggestions, all PC's are running Sophos
Antivirus managed centrally - I can confirm 100% that all pc's are clean.

If it's bad ram then it's suddenly developed on approx 15 pc's and only come
to light after the Office 2003 upgrade so I don't think it's this. Some of
the PC's are only 4-6 months old. Basically there were no errors of any kind
on these pc's until the Office upgrade was complete.

I will pick a PC hopefully later today and go through the Internet Options
and try what you have suggested. I'll let you know how I get on.

:

We recently upgraded 30+ PC's and notebooks from Office 2000 to Office 2003.
All OS' are XP Pro. But some of the PC's since display an error every time
they shut down which is:

Explorer.exe - Application Error: The instruction at 0x00a8737e referenced
memory at 0x0007fffc.
Click Ok to terminate the program
Click on cancel to debug the program.

They always click Ok and the PC shuts down normally. All PC's have the same
Windows Updates installed, there is nothing to distinguish those that get the
error from those that don't.

FYI Outlook wasn't installed on any.

Can anyone help?

Thanx


Go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box

Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796

3... You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

Hi Andy,
I search for some info and found these for you, you can also e-mail Mr John
or Microsoft with your issue.
John R. Durant's WebLog
Best Practices from Office Upgrade from Office 2000 to Office 2003
http://blogs.msdn.com/johnrdurant/archive/2005/12/13/upgradeoffice2003.aspx

Migration From Office 2000 to Office 2003 - Office 2003 Resource ...
www.microsoft.com/office/ork/2003/journ/00-03intro.htm

Differences between Office 2000 and Office 2003
http://technet2.microsoft.com/Offic...eedc-4b4d-ad87-058fd40191e71033.mspx?mfr=true
Office 2003 Service Pack 2 (SP2)
http://www.microsoft.com/downloads/...97-2db6-4654-9db6-ec7d5b4dd867&displaylang=en

You receive an error message if you use backup in Windows 2000 or Windows XP
to catalog or restore a tape made in Windows Server 2003
http://support.microsoft.com/?kbid=821588
Good luck.
nass
-------
www.nasstec.co.uk

Hi Nass

Everything is 32 bit so no compatibility issues there! I experimented with
IE addons this morning and all my changes still resulted in the same error.
I've already got Filemon saved on our network so will run that on my test PC
later on today and keep you informed.

Thank you very much for all your help with this!!

Andrea

Hi,
It could be a memory leakage and you really need to pin point this, yes it
could be the Office suite as it is the last software added, is it compatible
with these machine (32-bit Vs 64-Bit software environment).
It is best to experiment to get a solution on one machine and see if the
procedure will solve the issue, also the Event viewer log will be much of
help to you & us to track this down.
Download the FileMon or Process Explorer to monitor in real time the running
processes in the background and capture the causer getting the most of the
CPU usage.
FileMon for Windows v7.04
By Mark Russinovich and Bryce Cogswell
http://www.microsoft.com/technet/sysinternals/utilities/filemon.mspx
Sysinternals Utilities: Process
http://www.microsoft.com/technet/sysinternals/Processesandthreadsutilities.mspx
Good luck and keep us informed.
Regards,
nass
------
www.nasstec.co.uk

Hi Nass

Thanks for all this information.

Just to answer some of your suggestions, all PC's are running Sophos
Antivirus managed centrally - I can confirm 100% that all pc's are clean.

If it's bad ram then it's suddenly developed on approx 15 pc's and only come
to light after the Office 2003 upgrade so I don't think it's this. Some of
the PC's are only 4-6 months old. Basically there were no errors of any kind
on these pc's until the Office upgrade was complete.

I will pick a PC hopefully later today and go through the Internet Options
and try what you have suggested. I'll let you know how I get on.

:



:

We recently upgraded 30+ PC's and notebooks from Office 2000 to Office 2003.
All OS' are XP Pro. But some of the PC's since display an error every time
they shut down which is:

Explorer.exe - Application Error: The instruction at 0x00a8737e referenced
memory at 0x0007fffc.
Click Ok to terminate the program
Click on cancel to debug the program.

They always click Ok and the PC shuts down normally. All PC's have the same
Windows Updates installed, there is nothing to distinguish those that get the
error from those that don't.

FYI Outlook wasn't installed on any.

Can anyone help?

Thanx


Go through these cleaning steps to see or get a clear opinion on how
clean your machine is:
= Click Start >> Control Panel>>Network and Internet Connections >> Double
click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced.
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
[ ] Disable script Debugging (internet Explorer) <= check this box
[ ] Disable Script Debugging (Other) <= check this box

Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
http://free.grisoft.com/doc/5390/lng/us/tpl/v5
=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796

3... You may have a bad RAM try to test your RAM by running Memory test by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/windiag.asp.
You may need to reposition/reset the RAM sticks in their slots.
HTH.
Let us know.
Regards,
nass

 

[Guest]

I have the same problem here, on brand new Dell Latitude D430s
We have isolated the problem to the Office 2003 install - i.e. out of the
box the machine works perfectly until Office 2003 is installed, after which
point the explorer.exe crash happens whenever you shut down or log off.

Rednut, did you ever fix this?

Many thanks
Jonno

 

[wan_zul]

I have a problem too when everytime shuting down Windows XP Pro SP2.

Explorer.exe - Application error : The Instruction at "0x66903f88" reference
memory at "0x66903f88". The memory could not be written. Others program still
running well.

Thx
Wan