Explorer crash

[Guest]

Hi!

I purchased a vaio laptop last staturday, it was working well, untill
yesterday.. I noticed that explorer crashes too many times, no real clue as
to what causes it but i think it does happen when i go to control panel or
search or network or something, it is not always that this happens though. I
am running vista business.

below is the detailed error..

Log Name: Application
Source: Application Error
Date: 8/4/2007 4:06:58 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: My-PC
Description:
Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
0x4549b091, faulting module unknown, version 0.0.0.0, time stamp 0x00000000,
exception code 0xc0000005, fault offset 0x09fc4730, process id 0x9c0,
application start time 0x01c7d682b4c08039.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-08-04T10:36:58.000Z" />
<EventRecordID>7548</EventRecordID>
<Channel>Application</Channel>
<Computer>Nihar-PC</Computer>
<Security />
</System>
<EventData>
<Data>Explorer.EXE</Data>
<Data>6.0.6000.16386</Data>
<Data>4549b091</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>09fc4730</Data>
<Data>9c0</Data>
<Data>01c7d682b4c08039</Data>
</EventData>
</Event>

apart from the unknown module, i have noticed one more similar error in the
event viewer logged 2 days back.

Faulting application 3dsmax.exe, version 9.0.0.100, time stamp 0x451d9061,
faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9,
exception code 0xc0000005, fault offset 0x00043a93, process id 0x1370,
application start time 0x01c7d448ac618649.

Please help!

Thanks

 

[Peter Foldes]

QuEST

You seem to have some sort of Malware. Use some on line security tools to detect and read the following.


http://www.elephantboycomputers.com/page2.html#Removing_Malware

Bleeping Computer removal how-to's
http://www.bleepingcomputer.com/forums/forum55.html

When all else fails, run HijackThis and post your log in one of the
specialty forums as in the above

 

[dean-dean]

Have you recently added a 3rd party program or driver that has added an icon
to the Control Panel? Try Control Panel in Classic View to determine the
3rd party (non-Vista) programs or drivers that have a control panel item.
One of them may be causing this problem. Post back as to what you find.

 

[Guest]

HI!

i got an error now with thr fault module..

Faulting application Explorer.EXE, version 6.0.6000.16386, time stamp
0x4549b091, faulting module TosBtShell.dll_unloaded, version 0.0.0.0, time
stamp 0x45b456f8, exception code 0xc0000005, fault offset 0x067d4730, process
id 0x110c, application start time 0x01c7d68373465d99.


It seems to be due to inbuilt Toshiba Bluetooth device in my vaio. I wonder
how this has started to give me trouble, as i never faced this problem
earlier.

I have not updated the drivers etc.

Any suggestions?

 

[dean-dean]

What is the model name\number of your Sony computer? (For example,
VGN-A690).

Does this Bluetooth driver\program have an icon in Control Panel? To
temporarily disable it, and see if Explorer still crashes, right-click the
icon in Control Panel, and choose Create Shortcut. A shortcut will appear
on your Desktop. On your Desktop, right click the icon and click on
Properties, then click on Change Icon. You actually don't want to change
the icon, but find out the path to the icon, for example
C:\Windows\system32\TosBtShell.dll, under "Look for icons in this file".
Note the path, then click on Cancel. If the file is TosBtShell.dll or
perhaps one ending with the extension *.cpl, go to that file in Windows
Explorer, and rename it to, for example, TosBtShell.dll.old.

Test the to see if Explorer continues to crash.

 

[Guest]

Hi!

Thanks for your reply, i have luckily not been facing this problem for the
past two days now, i hope it remains that way

I dont know what was causing it, but i think i restored a bluetooth manager
shortcut which i had removed from my startup.

Thanks again! Regards

 

[zachd [MSFT]]

Do you see this:
tosbtshell.dll_unloaded
? That's actually the name of a file on your system, if you get rid of
"_unloaded". So tosbtshell.dll is on your system, right? What file version
is it? It appears that 1.2.9.0 or so is the "current" version. Do you have
that version?

 

[~Alex~.:MVP Windows Shell/User:.]

Are you sure it is not a hidden system file that you have to go thru the
Folder Options to find?

 

[zachd [MSFT]]

Is C:\Windows\System32\TosBtExt.dll there?

 

[zachd [MSFT]]

It looks like that DLL is having troubles. Can you get an upgrade for this
file from Toshiba?