Excel 2007 is Loosing All Formatting

[iThomasM]

We are having an issue where Excel 2007 is loosing all the formatting
in Excel files. All colors, bolding and date formats. Everything
except the text.

We get sent a .xls grid that has been created in Excel 2007 or 2003
and it's usually an .xls extension. On opening the grid, everything
looks and works fine. Modifications are made by adding in rows, cell
background colors and text. We save the grid and send it out to
another person via Outlook. When the receiver opens it, all the
formatting is gone. Re-opening the grid on the machine that made the
edits also shows no formatting.

We have:
- Repaired the Office installation from the official install disk.
- Removed any other versions of office that came with the machine.
- Computer is protected via Norton 360

Computer's Details:
Make: Sony Vaio
OS: Windows Vista
Office: 2007 Standard
AntiVirus: Norton 360
- All updates have been run and installed on the machine.

Please help. This issue is extremely inconvenient and causing a lot
of additional work.

 

[Bernard Liengme]

What do you mean by 'send via Outlook'
Do you send the workbook file abc.xls ?
Try sending me one (just put some junk in a worksheet, save the file and
send it) - to my private email
best wishes

 

[iThomasM]

What do you mean by 'send via Outlook'
Do you send the workbook file abc.xls ?
Try sending me one (just put some junk in a worksheet, save the file and
send it) - to my private email
best wishes

I don't know which files cause the issues. It's random. For some
employees the files are fine and for one employee the is not.
Unfortunately I can't send one over as it contains company
information. Creating a new file won't necessarily re-produce the
issue. However, the file doesn't need to be emailed to have the
issue either. It's random from what we can tell.

 

[iThomasM]

Running Disk Defrag seemed to work. Such a simple solution too.