Event ID: 1004 The terminal server cannot issue a client license.

Discussion in 'Microsoft Windows 2000 Terminal Server Clients' started by kegz79, Feb 8, 2005.

  1. kegz79

    kegz79 Guest

    Environment:

    Windows 2000 Domain Controller - SVR1 - Licensing Server
    Windows 2000 Terminal Server - SVR2 - Terminal Server

    6 Clients connecting to Terminal Server across IPSEC VPN between sites
    receive an error connecting to the Terminal Server. The following is
    written to the Event log of the Terminal Server.

    Event Type: Warning
    Event Source: TermService
    Event Category: None
    Event ID: 1004
    Date: 08/02/2005
    Time: 09:01:08
    User: N/A
    Computer: LAWLONTS1
    Description:
    The terminal server cannot issue a client license.

    Users can delete the MSLicensing Registry key (KB) from the client
    which allows them to connect ONCE only. If they log out or disconnect
    and attempt to connect again - same problem.

    They are currently deleting the registry key daily to allow them to
    connect.

    Servers and clients are all running Windows 2000 Service Pack 4.

    Clients are running latest build of RDP Client.

    Server configured for default licensing server according to:
    "Establishing Preferred Windows 2000 Terminal Services License Server
    Article ID : 239107"

    Removed and reinstalled Licensing service on SVR1.

    Changed SVR2 to Admin mode, no licensing issues, changed back to
    Application Mode, same problem.

    Rebuilt X509 Certificates as per Microsoft article and reactived server
    using Phone Method:
    "Because of a security error, the client could not connect to the
    Terminal Server -
    http://support.microsoft.com/default.aspx?scid=kb;en-us;Q329896"

    We have almost exhausted all of our resources with this one. If anyone
    has experienced this or has any ideas please post.

    Thanks

    Tony
     
    kegz79, Feb 8, 2005
    #1
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  2. kegz79

    kegz79 Guest

    Further information:

    Since clients are Windows 2000 Professional they use an 'Existing
    Windows 2000 License'.

    Each time they delete the licensing registry key, it gets issued a new
    license under the Terminal Services Licensing console on SVR1. 83
    Licenses have been issued already to 6 computers.

    This new license works for ONE (1) connection to the Terminal Server.

    Tony
     
    kegz79, Feb 8, 2005
    #2
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  3. There might be a black hole router between your client and the TS,
    which blocks packets above a certain size. This prevents the
    transfer of the permanent TS CAL to the client (on first
    connection, the client gets a temporary license, on second
    connection, it gets a permanent license).

    If this is the problem, you have to change the MTU size. Check the
    Terminal Services FAQ, there are 2 items about this under
    "Connectivity"

    http://www.microsoft.com/windowsserver2003/community/centers/termin
    al/terminal_faq.asp

    --
    Vera Noest
    MCSE, CCEA, Microsoft MVP - Terminal Server
    http://hem.fyristorg.com/vera/IT
    --- please respond in newsgroup, NOT by private email ---

    "kegz79" <> wrote on 08 feb 2005 in
    microsoft.public.win2000.termserv.clients:

    > Further information:
    >
    > Since clients are Windows 2000 Professional they use an
    > 'Existing Windows 2000 License'.
    >
    > Each time they delete the licensing registry key, it gets issued
    > a new license under the Terminal Services Licensing console on
    > SVR1. 83 Licenses have been issued already to 6 computers.
    >
    > This new license works for ONE (1) connection to the Terminal
    > Server.
    >
    > Tony
     
    Vera Noest [MVP], Feb 8, 2005
    #3
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