mike said:every time i start my pc, i get an error message. i can't tell if its
affecting my pc but its annoying can anybody tell me how to fix this problem.
RUNDLL
Error Loading ams491.dat
The specified module could not be found
nass said:mike said:every time i start my pc, i get an error message. i can't tell if its
affecting my pc but its annoying can anybody tell me how to fix this
problem.
RUNDLL
Error Loading ams491.dat
The specified module could not be found
Hi Mike,
As Peter mentioned it is an infection, here are some steps to take to rid
of
it:
Open Windows Explorer and locate these entries/paths:
C:\Windows\Stsrem32\ams491.dat
Delete the DLLs for this trojans if they are there.
1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .
Click on General Tab (1st Tab on the left) and you will see a Button
called
[ Clear History ..] click on it to clear your History caches, then click
on
[Delete Files..] to delete Internet Files created over the time, click on
[
Delete Cookies...] to delete your cookies left by visiting websites.
= Then try to Disable the Add-Ons on your Browser somehow installed on
your
browser, On how to disable the Add-ons follow this:
Click on Programs Tab and then click the Manage Add-Ons Button there
Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them
one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.
Click on Advanced Tab and scroll down under the browsing option and
uncheck
this box:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) and click Apply
then OK to close your IE Properties.
=Run a scan from here online:
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html
Lots of tools to download and disinfect your machine:
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/
= Open a run command and type in;
regedit click [OK]
On the Registry Editor locate this Keys:
[-] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run =
Look in the Right Pane/Window and delete the entries for these programs
you
think it is malicious.
[-] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run =
Look in the Right Pane/Window and delete the entries for these programs
you
think it is malicious.
2.... And also for malwares from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D
Run disk Clean Up and check all the boxes to clean up all temps.
3= If you still can't rid of infection download the Hijackthis and send
the
report to one of
many
forums for analysis and troubleshooting:
When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.
Please perform one step (1,2,3) at a time and see if the infection be
eradicated from your system
HTH.
Let us know.
Regards,
nass
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