T
t nelson
I have one user out of 45 that gets an error message when
he tries to open his archives pst file when he lets
Outlook sit idle for 5 minutes. He doesn't get the message
when he first opens it, but only until the 5 minutes has
passed (yes, we've timed it.) The error message is "Unable
to expand the folder. The file f:\archive.pst could not
be accessed because another workstation has modified it.
Close and then restart all mail-enabled applications." If
he closes Outlook and restarts it, it is okay until the
next 5 idle minutes passes.
I've deleted his Exchange profile, deleted his user
profile, which fixed a couple of other problems he was
having (we recently migrated to Active Directory), and
then recreated his Exchange profile. The pst file is
stored on the network, and this works great for 44 other
users. It is Outlook 2000 on a laptop, using Exchange
5.5.
It is not his docking station as the problem does not
occur with the same make/model of a laptop docked in it.
We are running Office SP1, and have been advised by
corporate headquarters not to install higher sp's due to
other problems created with our antivirus software. I
have not found this problem referenced in the other SPs
anyway.
We have been told by our lawyers that we must retain this
e-mail, but obviously, cannot retain it in the Exchange
mailbox forever. Therefore the archive file is on the
network because it must be backed up on a regular basis -
I do not want to entrust this user to remember to do this,
plus, with traveling, he is at a risk of having his laptop
stolen.
I've searched the different newsgroups but haven't come up
with any answers so far. Any one with ideas?
he tries to open his archives pst file when he lets
Outlook sit idle for 5 minutes. He doesn't get the message
when he first opens it, but only until the 5 minutes has
passed (yes, we've timed it.) The error message is "Unable
to expand the folder. The file f:\archive.pst could not
be accessed because another workstation has modified it.
Close and then restart all mail-enabled applications." If
he closes Outlook and restarts it, it is okay until the
next 5 idle minutes passes.
I've deleted his Exchange profile, deleted his user
profile, which fixed a couple of other problems he was
having (we recently migrated to Active Directory), and
then recreated his Exchange profile. The pst file is
stored on the network, and this works great for 44 other
users. It is Outlook 2000 on a laptop, using Exchange
5.5.
It is not his docking station as the problem does not
occur with the same make/model of a laptop docked in it.
We are running Office SP1, and have been advised by
corporate headquarters not to install higher sp's due to
other problems created with our antivirus software. I
have not found this problem referenced in the other SPs
anyway.
We have been told by our lawyers that we must retain this
e-mail, but obviously, cannot retain it in the Exchange
mailbox forever. Therefore the archive file is on the
network because it must be backed up on a regular basis -
I do not want to entrust this user to remember to do this,
plus, with traveling, he is at a risk of having his laptop
stolen.
I've searched the different newsgroups but haven't come up
with any answers so far. Any one with ideas?