error receiving fax

[docworksemr]

I have a usrobotics 56k faxmodem for windows. I only want to receive
faxes on the Windows XP machine. Some of the time it works fine but
other 1times the fax fails. The only error I receive is "unknown
error". I can reboot, unplug the modem and then try again and it
will still not recieve. If I uninstall and reinstall it will work for
a while and then it fails again.

facts I have
it is not the same number sending it when it fails
I downloaded the latest modem drivers.
I installed service XP service pack 3 and all windows updates both
recommended and optional


any advice would be greatly appreciated.

 

[Chuck]

There is such a thing as a modem log. In brief this may be used to look at
the command reply data flow and error messages from the modem. Most of the
USR 56k fax modems work well. It's possible that the quality of the phone
connection is a factor. The device manager is used to get to the modem and
view the log. You can set an append to log option that may help. The below
is an example of some log info indication that my USR56k is not connected to
the serial port or it's not turned on. For whatever reasons, the "standard"
modem type worked better than the USR specific setting.

01-13-2009 17:56:07.062 - Modem type: Standard 56000 bps Modem
01-13-2009 17:56:07.062 - Modem inf path: mdmgen.inf
01-13-2009 17:56:07.062 - Modem inf section: Gen556F
01-13-2009 17:56:07.062 - Matching hardware ID: moto1_gen
01-13-2009 17:56:07.218 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-13-2009 17:56:07.218 - Initializing modem.
01-13-2009 17:56:07.234 - DSR is low while initializing the modem. Verify
modem is turned on.
01-13-2009 17:56:07.234 - CTS is low while initializing modem.
01-13-2009 17:56:07.250 - Send: AT<cr>
01-13-2009 17:56:09.250 - Timed out waiting for response from modem
01-13-2009 17:56:09.250 - The modem failed to respond to the initialization
command, Retrying one more time
01-13-2009 17:56:09.250 - 115200,8,N,1, ctsfl=1, rtsctl=2
01-13-2009 17:56:09.250 - DSR is low while initializing the modem. Verify
modem is turned on.
01-13-2009 17:56:09.250 - CTS is low while initializing modem.

 

[Hal Hostetler [MVP-P/I]]

Excellent! Thnks for another good one, Chuck.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
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