We have Outlook 2003 with Small Business Contact Manager installed on
two different Windows XP Pro systems. We are on a network through a router
to a cable modem. The router has a firewall and we are using Zone Alarm Pro
and Norton Antivirus. At least twice a day, we get one of the following
error messages:
Task 'Comcast Email - Receiving' reported error (0x800CCC0F) : 'The
connection to the server was interrupted. If this problem continues,
contact your server administrator or Internet service provider (ISP).'
Task 'mail.comcast.net - Sending and Receiving' reported error
(0x800CCC92) : 'Your e-mail server rejected your login. Verify your user
name and password in your account properties. Under Tools, click E-mail
accounts. The server responded: ? OPQuitTask: Begin execution'
Sometimes it happens when we first open Outlook, and sometimes it
happens after it has been open a while.
I have tried the following on each machine:
Ending all processes other than Outlook, with no change.
Rebooting with no change.
Disabled Zone Alarm with no change.
Connected directly to the cable modem with no change.
Disabled Zone Alarm while connected directly to the cable modem with no
change.
We can telnet to the POP server at port 25 and we can telenet to the
SMTP server at port 110 when the error happens. I do not believe this is a
network problem
I have researched this newsgroup, searched the Knowledge base, and
searched on Google with no resolution.
I have talked to Comcast (through Comcast Support Agent, which is faster
then the phone) and they do not have any resolution for this other than to
delete all our email. Sometimes this works, sometimes it doesn't. But
this brings up another problem; we run a business out of our home and
recieve
merchandise orders via email, so deleting all our mail is not a viable
option. We can go online and read our email, but I am hoping there is a
solution available.
I tried to include our log below to see if that is any help, but: was
told the message was too large.
