error: operation timed out waiting for response from POP server

[Guest]

receive time out error waiting for POP server. Cant rcv OR send msgs. Problem
present with Firewall ON or OFF. Configured Firewall correctly to accept SMTP
and POP, and Ports 110, 25, 143 and any other ports needed. Cable modem ok.
Restart of cable modem and/or computer - no effect. Wipe and re install
windows XP Pro - no effect. Disable EVERYTHING I can find - no effect. Start
up numerous windows Services to see if a certain one is required - no effect.
Email address correct. POP and SMTP address correct. password correct.
Enabling Logging just tells me what I already know - cant connect.

There is obviously a particular option or setting or service or function
required to get Outlook 2003 and Xp Pro to work together correctly. I need
info on this issue. Possibly related to MAPI ?? If you help, I appreciate
it. Please be specific and detailed. Dont need to defrag or clean up cookies
or temp files or such. All that done. This problem occurs with a clean fresh
install of OS. ISP is not issue. Can send receive on email account just fine
with different computer using SAME cable modem. Problem HAS to be with
setup/config of Outlook 2003 and Xp Pro. Please advise on methods and answers
you have found.

 

[Hal Hostetler [MVP P/I]]

Is there an Anti Virus package in this picture?

hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Guest]

NO Anti Virus.

Specifically: Just with Windows running. Problem occurs with initial clean
install of Xp Pro and default Services settings. No anti virus active. No
spyware active, no adware active, no malware active, as many running programs
and services shut off as possible, turning on and or off services to identify
if needed - no effect.
ISP server is not the problem. Cable modem is not the problem. ehternet
cables are not the problem. line voltage is not the problem. Dirty noise on
signals is not the problem. All these things checked out. Even wiped system
and clean installed OS a second time. Still same affect.

I KNOW that outlook 2003 (office 2003) and Xp Pro DO work together. A fellow
tech at work has it working just fine with no problems on his home system.
There is no difference between his or mine.

Does Outlook 2003 require Outlook Express? (web search info says no) Does
outlook 2003 use pop and smtp? (fellow tech says yes) Does outlook 2003 use
IMAP? If so - how to configure for IMAP and also how to check if IMAP is
configured correctly and even if it is turned on. How to turn it off if so. I
have many questions.

This problem has appeared many times in this forum. Aside from the few
obvious answers about Norton and symantec, there has not been any useable or
logical information given as to why this issue occurs, why so many people
have had this problem, how to correct it, and so forth.

I need to correct it.
What services does outlook 2003 in conjunction with Xp pro must be active?
What files are used and or needed in both these programs for outlook 2003 to
function correctly? What file or files could be missing or corrupted? Where
do you get these files if needed? What system or service settings need
checked or configured for proper operation of this combination? What should
the settings in windows firewall be?

I am not being rude, but I am an electronics technician of 20 yrs. I have
worked on everything from simple copiers to multi million dollar navy com
systems. I know how to troubleshoot. I know what processes in windows are
irrelevent to this issue.
What I dont know is how outlook 2003 works. What files it needs to operate.
Its relationship with Xp Pro. I have checked everything I can possible think
of and even tried some things way off base. And I cannot find any useful
relevant information on the internet, or in forums, or with microsoft.

Add to the fact the numerous people having this same problem, leads me to
conclude a common factor involved.

If you can answer the question, please be detailed and specific, providing
file names, relations, settings, locations, uses, associations, where to
download if needed, anything at all related to the issue - so I can
troubleshoot further to locate this problem.

 

[Brian Tillman]

There is no difference between his or mine.

If that were true, yours would work.

Does Outlook 2003 require Outlook Express? (web search info says no)

Well, yes. It needs to be installed because Outlook shares a couple of its
DLLs.

Does outlook 2003 use pop and smtp? (fellow tech says yes)
Yes.

Does outlook 2003 use IMAP? If so - how to configure for IMAP and also how
to check if IMAP is configured correctly and even if it is turned on.
How to turn it off if so. I have many questions.

When you add a new account, choose the IMAP/SMTP account type. You check
it's configured correctly by making sure you enter the correct values given
you by your IMAP server provider.

This problem has appeared many times in this forum. Aside from the few
obvious answers about Norton and symantec, there has not been any
useable or logical information given as to why this issue occurs, why
so many people have had this problem, how to correct it, and so forth.

I need to correct it.

Enable diagnostic logging and see if it records any error conditions.

What services does outlook 2003 in conjunction with Xp pro must be
active?

I don't think that there are any Outlook-specific services XP needs. I.e,
all the services Outlook needs are standard XP services.

What files are used and or needed in both these programs for
outlook 2003 to function correctly?

Most of the Outlook files are in %ProgramFiles%\Microsoft Office. Others
are in various places (see http://www.slipstick.com/config/backup.asp) and
some are in %WinDir%\system32

What file or files could be missing or corrupted?

Help>Detect and Repair from any Office program should correct any corrupted
or missing files.

Where do you get these files if needed?

From the installation CD, naturally.

What system or service settings need checked or configured for proper
operation of this combination?

There are no specific Windows settings that need to be changed to use
Outlook.

What should the settings in windows firewall be?

Outlook should be an allowed program.

I am not being rude, but I am an electronics technician of 20 yrs. I
have worked on everything from simple copiers to multi million dollar
navy com systems. I know how to troubleshoot. I know what processes
in windows are irrelevent to this issue.
What I dont know is how outlook 2003 works. What files it needs to
operate. Its relationship with Xp Pro. I have checked everything I
can possible think of and even tried some things way off base. And I
cannot find any useful relevant information on the internet, or in
forums, or with microsoft.

Use an install monitoring tool when you install Outlook/Office and it should
be able to give you a list of every change the install performs.

Add to the fact the numerous people having this same problem, leads
me to conclude a common factor involved.

Numerous people are also using Outlook with no problems.